“The fitter (James) was fantastic and did a superb job. We have absolutely no complaints about his workmanship. However. These wardrobes were to replace some bought from Hammonds over 25 years ago, which were looking their age. On that occasion, fitting was estimated at 3 days. We replaced the wardrobes (effectively like for like) and added wall cupboards and a bed head. This time, fitting was estimated at 1.7 days!! How can more items take half the time to fit????? The fitter arrived early, worked long hours and, not surprisingly, did not finish in 1.7 days. HE HAD TO COME BACK IN HIS OWN TIME AND WITHOUT PAY TO FINISH THE JOB. In total, it took 3 days to fit. It appears that if you are buying in the sale, the fitting estimate is reduced to lower the price and the fitter loses out.”
“What a shambles. we just waited 6 months to have wardrobes fitted but two doors were missing. Hammond’s rescheduled fitter to return tomorrow to fit the missing doors and he has contacted us to say he hadn’t received them so cannot fit tomorrow. We changed our Easter plans so we could be here.Customer services are shocking we have to contact them all the time to get updates. Nobody seems to care or take responsibility and these wardrobe are very expensive we haven’t even had an apology. Stay well away from them and spend your money with a company that gives a damn.”
“Great quality, beautiful finishes, but not the best experience.
Firstly the cost, the designer came, gave us good ideas and got on designing, he then gives an astronomical cost that gets cut in half by adding some sort of different discounts. Obviously you think you have a great deal and say yes. Then we received the "formal" cost and turns out to be higher than what he said a few hours ago at home. On top of that, we were given 2h to confirm and sign contract otherwise all of those "offers" wouldn't count anymore. We proceed, we liked the design and knew it was good quality.
Then, after waiting 2 months, they say it will be 3 days for fitting it and that the bedroom had to be fully unfurnished to give them space to cut and work around.... OK, we will embrace sleeping in the sofa.
The fitter arrives, and says it will actually be 4 days. Comes the third day, and says he will need 5 days. He has finished in 5 days, staying until 7.30pm every single day, the Friday until 8pm. We appreciate the effort and the hard work of the fitter, but it would have been great to know about this beforehand.
Re-organising work arrangements, asking for days off-work to be able to stay at home more days, delaying our son's night routine...
Again, amazing quality, great product, lovely finishes...but it has definitely been a bittersweet experience.”
“Hammond Furniture’s design and customer service is the worst I’ve encountered. They failed to honour our contract, delaying my wardrobe installation despite a 25% deposit paid in September 2024. Designer Ben I. and Head of Design Phil H. arrived late to appointments without notice, while surveyor Nat changed the design on the spot and never sent the promised revision—despite my repeated calls and texts. Phil later paid a visit for a remeasurement. He proposed a cheaper option to cut costs and pushed the installation to February 2025, promising a new design in three days that never arrived. Communication was non-existent; I contacted Customer Relationship over ten times, only to hear admissions of “unprofessional and unacceptable” service and a disappointing refund suggestion. I sympathise with others who’ve faced similar issues with this company - this is not your problem until it becomes yours. Avoid this company—they can’t be trusted.”
“I have been into the show room and Mohammed was very helpful. The showroom is excellent and Mohammed and David have been great at answering all my questions”
“Your company is absolutely shocking. I totally would not recommend this company from start to finish. There customer service is non existent, shoddy fitters, never answer emails or calls. Nothing is down to them and an answer that’s not there fault. Quick to take your money tho!!! My wardrobes are still going on from 13 December to now… that explains a lot. A very unhappy customer and I know I’m not alone !!! Don’t use them it’s not worth the stress and disappointment”
“Absolutely shocking! They treat their fitters terribly, tell untruths and get you to sign off on a plan which not even their customer service team are qualified to read and understand.
Customer service lady called Rebecca was rude with poor manners and conduct. She didn't listen to me say I have an on going issue but cut in mid sentence, AND she proceeded to mark my installation complete despite her acknowledging I have an outstanding issue.
The Installation manager didn't want to know anything and even said he's on a rotation placement so shouldn't be involved!
I would never use Hammonds again and I would never recommend them. What we asked for is not what we had installed. There is a lot of wasted space because it's not bespoke built for you, it's just off the shelf flat pack at set sizes.
Save yourself loads of money without hassle and get a carpenter to build what you want.
You'll be sorry if you ignore these reviews.
They are still chasing me for the final payment- surely everyone knows you get paid once the job is complete?
Despite having an outstanding issue and making a complaint, I still didn't hear back from them, I called them over 2 weeks later!
Never ever again!”
“Unfortunately not a good experience and would sadly not recommend to anyone.
Where to start …
The initial install date was changed last minute, I thought not a problem but meant changing my annual leave at work.
On install the installer noticed the surveyor had made an error. The door going into the bedroom would not open properly as the wardrobe was in the way. This also meant the handle on the bedroom door would bang into the wardrobe damaging the furniture. We have had to temporarily wrap some insulation around the door handle to protect the new wardrobe. Not the look you’re going for when you have spent THOUSANDS on a wardrobe / a company you hoped you could trust.
The joins on the wardrobe were poor meaning a French polisher had to be organised to fill in the gaps.
I was given a date for the French polisher so again took time off work, waited in all day as no specific times are given. No one turned up.
I then received a call from Hammonds to inform me the install was complete and the French polisher had completed the job. I had to inform Hammonds the job was not complete as the French polisher had not turned up. No one thought to notify me of this.
Another date was organised.
Meanwhile we still have a bedroom door that doesn’t fully open with no support from Hammonds to rectify this.
Hammonds have called me multiple times a week to chase the final balance even though the work completed was to a poor standard and still not complete.
Hammonds have made it clear it is “our duty to rectify the problem” hounding me daily for quotes to rectify the door not opening fully. I also informed Hammonds I am due a baby any minute and getting quotes to rectify their error were not high on my priority list at the moment. Ofcourse, they didn’t care, they just want me to find a solution to their poor install so they can receive their final balance payment.
On the phone I was told by a manager they had applied £160 compensation and would further review the full case. I then receive an email of £100 compensation. I had to call them to remind them of our phone call. £160 was then applied. Convenient Hammonds forgot this. Good job for recorded calls.
As a company, Hammonds have been a nightmare to deal with. Sadly a company that are happy to take people’s money but not there to help and support when they make a mistake. It becomes the customers issue to sort on Hammonds timescales (an incoming baby is irrelevant) but they will chase you daily for money.
I was hoping to use Hammonds in our dressing room and 4 other bedrooms. Sadly, would not be recommending or feel confident to use them again.”
“Please think twice before using Hammonds. We’ve had a really disappointing and frustrating experience which has cost us a lot of time and money.
Firstly, they were booked in and due to complete on the 12th of Feb. The fitter came and mentioned they’d ordered the wrong part so we’d have to wait for that to be reordered.
The fitter then came a second time and again mentioned they’d ordered wrong part again and another part was damaged in transit.
Third time lucky we thought, unfortunately not. After juggling time at home for three separate dates over a three week period we had a “completed” media unit.
As soon as I can get the pictures uploaded I will. They really do have to be seen to be believed. It’s terrible workmanship. We’ve contacted customer services and no response so I guess trading standards is the next stop.”
“The fitted wardrobes and dining unit are lovely but customer service post work is non existent. They don’t reply to calls or emails about fixing small bits or adding things. This lets them down.”
“Following up from my previous post, I have now been offered an installation date 10 days after the original date. I've been offered £150 compensation which does not even cover the costs of buying plastic crates to store the clothes in the interim. My advice is: DON'T USE THIS COMPANY - THEY CHARGE TOP PRICES FOR AN INFERIOR SERVICE!”
“SHAMBOLIC COMPANY
I don't usually write reviews, but my advice is: DON'T USE THIS SHAMBOLIC COMPANY. We paid 5K for fitted wardrobes, and the subcontract fitters did not turn up! I had no contact from Hammonds, and I had to ring several times to receive an update. They offered £100 compensation, but when I asked for a refund as I wanted to cancel the fitting, they refused. I would never use this company again!”
“You are replacing my wardrobe vinyl doors tomorrow as the wrap on them have all come off, it's obviously a fault with them, we only have another 2 1/2yrs left on the guarantee, I am rather concerned that the vinyl wrap will come off again and I only have a short time left on guarantee! Personally they should be guaranteed another 10 yrs!”
“This has been the most stressful experience and I wish I had my money back to go with another company. An ikea flat pack would have looked better! Designed to fit your room is a joke. They design to fit your room but then don’t have the pieces necessary to deliver. I feel very sorry for the fitter because apparently they don’t get paid until you sign off on the job but they have been given a design which isn’t possible. Just truly shocking and I don’t understand how it is legal!”
“The company is just a fraudulent company they offer the world and then deliver nothing.
After seeing some Hammonds Wardrobes in my Sisters new house and then seeing her Surveyor doing her wardrobes, I had seen the exact color combination I wanted for my new wardrobes in the property I had just purchased... have a lot of clothes but now no wardrobes.
I went to the Milton Keynes store (28th December) and showed the color, Their representative could show me the color in person but not a lot else as it was a new range. But I was impressed at the time as I could get a designer visit the next day. But at no point was I offered any other options or told there would be severe delays.
The 29th the Designer turned up, was very friendly and measured and designed my wardrobe. Changed a few options due to my budget and then left me to think about it whilst I had another company (Sharps) come around on the 30th.
After the visit from Sharps, I decided Hammonds was the better offer so proceeds to pay my deposit that evening (but their system said I ordered on the 29th).
On the 3rd January, Maxine called me and setup a survey for the 7th Jan & fitting W/c 17th Feb.
On the 7th Jan, I get a phone call from Maxine to say the surveys are not yet trained yet and that the survey shouldn't have been booked for that date and another survey was booked for the 15th Jan and I was assured the surveyor would be trained by then.
I was then called on the 10th by "Pre-Fits" to say that my survey would now not happen on that date as the training would still not have happened by this time and that my Install would be delayed 3-4 weeks now W/c 10th March.
On those previous two phone calls I expressed my frustration to both pre-fits and Maxine, that this was not good enough and that if there was any further delays I would want my money returned and order cancelled.
On the 15th January I was then booked in for Survey for the 23rd January, but this was then changed again two days later on the 17th... I was annoyed but accepted as it was actually earlier on the 21st January.
The Surveyor did turn up and was friendly enough, but after all that hassle effective did the same job as the designer and as was here for 20 minutes...
Two days later on the 23rd January I then get a phone call to say they are having productions problems and I now can't have my wardrobes fitted until the 16th April at the earliest... This was the final straw for me and I asked them to cancel my order and give me a refund after 4-5 Survey Changes and 3 fitting dates I wasn't going to wait a near further 3 months for my wardrobes.
I was advised I would get a phone call within 48 Hours and it is now Monday 27th January and still no phone call even after reaching twice through instagram.
This is effectively fraud as they are taking money in my case £713.50 deposit for a product that is not yet ready for retail.
And from other reviews will say they can keep you 25% deposit because you cancelled after the 14 Day "Cooling Off" Period .... Yet it is them making constant changes and not delivering to their side of the contract.”
“What an absolutely horrendous experience with this incompetent company. After visiting the Abingdon showroom and being followed round by a young girl who wouldn’t leave us alone to browse I decided against my better judgement to get a quote for 4 bedrooms in our newly renovated house. The initial meeting with Debbie went well but then the surveyor turned up and that’s when it all started to go wrong. The 4 bedrooms, at a cost of over £20,000, were supposed to installed by 2 fitters between late February and 6th March 2024.
Once the installations had started it was clear that there was issues in every single room, ranging from damaged doors and panels, to bits missing and a whole stretch of wardrobes on a sloping ceiling being measured and made completely incorrectly! We also had previously been asked to move 2 electrical sockets, which we did to the surveyor’s measurements, then when the units came to be fitted the sockets had to be moved yet again, having to be plastered and painted around yet again!! The fitters are not employed directly by Hammonds themselves but are subcontracted individuals.
After a visit from a manager he promised these issues would be rectified promptly!
After numerous phone calls, emails and failed attempts to rectify the issues and another manager visiting the site I had enough and got a solicitor involved.
Finally the 4 bedrooms were finished 8 months later at a cost to myself and holding up other trades for months. Hammond’s deemed £1475 off the cost was enough compensation which I only agreed to because I didn’t want the hassle of actually taking them to court!
The fitters informed me that I was not the only customer that had taken legal action!
PLEASE avoid this company at all costs, get a local fitter to install for you!!”
“We’ve spent tens of thousands of pounds with Hammonds over the last 15 years… And then we had to have a repair under warranty five years ago for the wrapping on a wardrobe doors… But you are refusing to extend the warranty from that five year repair now that they have falling apart again”
