“What should have been a straightforward wardrobe installation turned into a three-month ordeal.
The original survey was incorrect, which led to a failed installation and a full re-survey and redesign. Communication throughout was extremely poor I repeatedly had to chase for updates, and follow-ups were missed. At one stage, a fitter arrived but could not start work because Hammonds had failed to arrange removal of the incorrectly installed wardrobes.
We arranged other contractors around the agreed completion date and lost money when Hammonds did not complete the work as scheduled. The final design is a compromise resulting from their errors.
Although Hammonds acknowledged their mistakes, the compensation offered (£400) does not reflect the level of disruption, stress and financial impact caused.
From my experience, I would not recommend Hammonds and would advise others to do the same.”
“Our experience with Hammonds has been extremely disappointing from start to finish.
We first purchased dressing room furniture less than a year ago, yet the colour is already fading in multiple areas. This is not acceptable for furniture marketed as premium. During a recent visit, we were informed that the entire installation would need replacing, which raises serious concerns about product quality and durability.
More seriously, we were mis-sold furniture for our daughter’s bedroom. We were explicitly sold bespoke, made-to-measure furniture, however what arrived was clearly standard units that had to be cut down on site. The installer spent over 10 hours cutting and adjusting the furniture to try to make it fit. At that point, I stopped the installation and asked for the matter to be escalated.
After two weeks of chasing and multiple emails, Hammonds finally arranged a visit — only for me to be told that Hammonds do not offer refunds “under any circumstances once you sign up.” This position is unacceptable, particularly given that the product supplied does not match what was sold.
To summarise:
The furniture was not made-to-measure as sold
The installation caused damage to freshly painted walls
Communication has been slow and ineffective
We are now facing further replacements, additional disruption, and potential further damage
The products supplied are not fit for purpose
At this stage, I am seeking:
A full refund of my deposit
Removal of the furniture supplied
Compensation for damage caused during installation
This experience has caused unnecessary stress and wasted time. Hammonds market themselves as providing bespoke, high-quality solutions, but our experience has been the complete opposite.
I would not recommend Hammonds based on the quality of the products, the mis-selling involved, or the poor after-sales service.”
“The worst company I have ever got work done by. Spent £20k on two sets of wardrobes for one set to be faulty. This has been going on since September and still not resolved. No call from a manager, a number of bookings for someone to come and look at the faulty doors to be cancelled with no notification absolutely ridiculous especially when you have taken time off work to be available and then they think it’s acceptable to send a cleaning guide. DO NOT USE THIS COMPANY!!!”
“First time fitter did not follow design and got it wrong.
Their surveyor admitted liability but the nightmare continued.
First they didn’t turn up. Then delivered wrong parts. Then parts were delivered but not all of them.
Both times they did not dispose of their trash and had to pay for disposable which came to £500 despite having been promised a refund.
Not to mention the appalling service from managers who act worse than a stroppy teenager.
Are we happy with the quality or final result? Not at all. We should have gone to Ikea. Quality is better and we would have not gone through months of hell.”
“Quoted £40,000 for a small job – offered £50 when it went wrong
We chose Hammonds believing we were paying for a premium, bespoke service. We were initially quoted almost £40,000 (£29,000 for the units, plus a £10,000 paint upgrade) for what was actually a modest project: two small built-in wardrobes, two built-in desks, and a small porch wardrobe for coats and shoes.
After weeks of painstaking back-and-forth, removing options and challenging the quote, the price was eventually reduced to £12,000 — which raises serious questions about how their pricing works and how much others may be overcharged if they don’t push back.
Unfortunately, the service was extremely poor throughout:
• Poor-condition samples shown by the surveyor
• Repeated installation date changes
• Installers cutting materials inside our home without working dust extraction, filling rooms with sawdust and MDF dust
• Incorrect parts sent multiple times, cancelling installation days at short notice
• Wall damage from fittings installed without proper fixings, which we had to repair ourselves
• Waste and packaging left at our property, which we had to chase Hammonds to collect
• Surveying errors leading to visible gaps, with silicone proposed as the “approved” fix
I am freelance and self-employed, and had to turn down paid work to be at home for installation days that were then cancelled or rescheduled due to Hammonds repeatedly supplying the wrong parts. This resulted in genuine loss of income, not just inconvenience.
We raised formal complaints repeatedly over three months. After all of this, Hammonds’ response was to offer £50 in compensation.
£50 — after months of disruption, lost income, damage we had to fix ourselves, and a process that began with a near-£40,000 quote.
This is not a premium experience. It’s disorganised, dismissive, and deeply disappointing. I would strongly advise anyone considering Hammonds to get multiple quotes and think very carefully before proceeding.”
“We had a fitted bedroom/wardrobe for clothes and shoes made by Hammonds, and unfortunately the quality is not acceptable for the very high price we paid. In the room where the wardrobes were installed there is a boiler, and after a very small water leak (just a few drops), the material they used immediately swelled and became damaged. This clearly shows that it is not high-quality wood, but very cheap chipboard.
For the price we were charged, we expected much better quality materials. The handle-less door closing system we chose is also very poor quality, constantly getting stuck and not working properly.
Hammonds is an old and well-known company, so we had high expectations, but we are extremely disappointed. I would not recommend them. If they continue to use such low-quality materials, they should at least reduce their prices and stop overcharging customers.”
“DO NOT USE HAMMONDS!!!! Shockingly bad service. Large number of parts missing on original installation. Various remedial appointments made, but no one bothered turning up. So many days taken off work and still not got a completed job in any of the 3 bedrooms that were meant to be done. FULL DETAILS ON REQUEST!!!”
“DO NOT USE HAMMONDS FURNITURE LTD.
Installed ' grey ' handles instead of black which I was shown. Customer service poor...company doesn't care about aftercare.”
“Paid an large sum to have fitted office units- storage, bookshelves and space for a study area and TV. Agreed upon a design. Turns out one part was the wrong size ( they blamed it on the design software) and I was given 3 options- put in the wrong size unit so it would look obviously too large and out of place, change the unit to something that was not the agreed upon design and would not look quite right in that space, or just leave that part off- so there would be a strange gap. Apparently they are unable to cut pieces of wood to the right size. Who knew... all those years of experience but bookshelves are really tricky apparently.
Also had an issue with the surveyor and designer. There were power sockets that would need to be moved. Asked for the placement to be marked- no response to my messages. So had to try work out from the measurement myself where to move the sockets, allowing for a large margin. When the fitter arrived , I was told the face plates needed to be left off and the wires made safe as he is not allowed to do that- fair enough (fitter was really good- pointed out things that were not discussed in design visit and was punctual and very tidy) but if that was made clear at the start I would have asked the electrician to do that the first visit. Its like they have never fitted office units that might require sockets before. I would have thought the whole point of the designer and surveyor was to handle all the small details so you end up with a good working design.
So I will have to pay the electrician for an extra trip out and I will have to make do with a design that I am not satisfied with.
I might have been better off putting something up myself from Ikea.”
“Initially expected to have our cupboards delivered on the 9th September ready for fitting in the 10th. Fitter turned up on the 10th, no cupboards. Calls made to customer service, the cupboards turned up at 1.30 on the 10th, no fitter available. Then receive an email saying new installation date is 29th September, a 2 day installation. Had to wait 18 days with all the cupboards in the lounge which I had to help unload. Cupboards eventually done but, as the floor isn't level, they hadn't accommodated that into the build. Long story short, it's not good quality. They have to come back to refit some of it. We were told by customer service manager, Rebecca, that the new items would be delivered on 30th. Corrective work to be completed on the 8th November. No surprise the items to be delivered didn't turn up after my husband waited all day. He told us that it was down to be delivered on 31st, not what we were told. We informed them no-one would be in until 12.30, again, they haven't turned up and, guess what, they're not open on Saturday morning. Sparks are going to fly on Monday. We have made numerous phone calls, had apologies, which haven't given any satisfactory results. I will not give them my custom again. We've been let down so many times. All we wanted was good quality cupboards, no stress and for them to do as they promised. That hasn't happened. Luckily, I haven't paid them yet and I won't until they sort it out. I'm expecting compensation for all the problems we've experienced.”
“I had an office installed by Hammond’s a couple of weeks ago, and I have been extremely disappointed by the level of service they have provided. The job was rushed due to a lack of allocated time, resulting in spillages, damage, and poor finishes. Furthermore, despite a policy to remove the refuse within 48 hours, we have now been waiting for 13 days with access blocked to the toilet and laundry. This is made all the more dangerous by the fact I have a 9 month old that could crawl into this hazardous mess at any moment. I have called Hammond’s 15 times, but despite generic apologies and commitments to sort this out, no action has been taken whatsoever. We are left unable to leave the house and completely helpless as to what steps we can take to get Hammond’s to take our safety seriously.”
“A NIGHTMARE EXPERIENCE WITH HAMMONDS (WITH FURTHER UPDATES).
A bespoke piece of furniture from a renowned company like Hammonds should be as effortless as drinking a glass of water. However, after several months (May–October 2025), I can genuinely say that this company is not fit for purpose. I am seriously concerned that the job I paid for (£7k+, discounted to £4k+) will not be completed or meet the required standard.
In a nutshell, I commissioned a bespoke media unit for my living room, but the project has been plagued by design and quality issues. For instance:
-I had to provide the fitter with a solution for cable management.
-The initial design specified the wrong size for a door in the bottom unit, and Hammonds cannot produce that door in the correct size. As a result, the fitter is required to 'create' the door by merging two parts supplied by Hammonds.
-One section of the unit arrived the wrong way around, indicating poor communication across departments.
And it gets worse.
-Three missing parts have been delivered three times between 1st September and 15 October, and each time they were either the wrong size, the wrong type or colour, or damaged. That makes four deliveries in total, including one planned for early October that was overlooked and never occurred.
-I have never received confirmation of any delivery; all I get is an automated email notifying me of the next visit to complete the installation. The waiting time for each new appointment is two weeks, and Hammonds has not fast-tracked or prioritised my installation as a gesture of goodwill or even to compensate for the ongoing delays and inconvenience. Next stop: Two weeks’ time - a recurring pattern, regardless of what Hammonds tells me.
Between 1st September (first attempted installation) and 15th October 2025, I have phoned Hammonds 16 times, and:
-I have never received a callback when requested, despite repeated promises.
-I have never received a prompt update (e.g. within a few hours), again despite assurances.
-I have been unable to speak with a manager or supervisor despite numerous requests, and every time I call their customer service, I have to repeat my entire situation as a new staff member answers each time.
Additionally, after 1st September, they forgot to arrange the collection of the leftover materials and components. After days spent on my driveway under heavy rain, and thanks to my reminders, they got collected on 16 September.
Fitting and overall quality are questionable. But the real question here is: Will the job I commissioned in May 2025 - which Hammonds began on 1st September, and for which I have already paid 90% of the final cost - ever be completed? And if so, when?
Kindly let me know.
UPDATE – 25 October 2025: Ten days later, despite calling them at least twice a day, one of the two missing items still hasn’t been delivered. As a result, the fitter chose not to attend the appointment scheduled for Saturday, 25th. Since the two items relate to separate sections of the media unit, part of the installation could have been completed had the fitter honoured the appointment. One of the managers, Rebecca, called me on Friday, 24th, to tell me the second item would be delivered on Saturday morning, but yet again, Hammonds let me down. THE FIFTH ATTEMPT (SINCE 1ST SEP) TO COMPLETE THE INSTALLATION FAILED! THE FIFTH!
Not sure where the 5-star reviews for Hammonds are coming from, especially regarding their communication. All their departments are detached and don't communicate with each other, which reflects in the service they provide to their customers, including me, unfortunately.
I believe it's time to raise a dispute through the relevant authority, the Furniture and Home Improvement Ombudsman.”
“We deeply regret choosing Hammonds. What was sold to us as a high-quality, bespoke installation has turned into months of stress, wasted time, and permanent damage to our home.
From the start, the process was riddled with errors. The surveyor ordered the wrong door sizes, causing delays and disruption to our decorating schedule. When the furniture was finally fitted (relocated back to where it should have been placed so the whole thing doesn't even seem bespoke), our clear instructions about protecting the oak staircase were completely ignored. The installers screwed directly into the oak trim, leaving visible holes and scars. Hammonds’ response? Because the damage is “partially covered,” they consider it a good job.
Even worse, their accounts manager was rude and condescending when we tried to discuss fair compensation. The company’s stance is that since the work will be “completed within 30 days,” they owe nothing—completely dismissing the damage, inconvenience, and stress they caused.
We’ve had to chase repeatedly just to get basic acknowledgment of the issues. While some remedial works have been promised, the fundamental problems remain. If the furniture is ever removed, the holes and damage will still be there.
Hammonds seem interested only in taking your money, not delivering quality or accountability. The whole experience has been exhausting and disappointing. We would rather have paid more elsewhere and received a genuinely professional, respectful service. Not worth it.”
“A nightmare from start to finish.
We were given a quote and told we had to accept it the same day or it would go up, we left it and then got an email knocking £300 off. We explained our situation with a baby on the way and when we needed it fitting by. You are made to pay 90% of the balance up front which we did.
My husband booked a day off work for the fitting, and then the night before it got cancelled and pushed back 10 days with no apology or explanation.
There were multiple faults with the wardrobe on fitting and we refused to sign the form and accept the final 10% payment and called customer services to discuss. What an awful incompetent customer service department!
Firstly we were told we were having a zoom consultation to discuss the faults and how they would be fixed. This manager AGREED that there were faults and said someone would come out and fix them. They arranged a date, my husband booked another day off and no1 even bothered turning up. 5 days later the fitter showed up and said there was nothing he could do, that “they don’t make a pole big enough”…. On a bespoke wardrobe…. Which obviously makes no sense. So we are left with a pole that doesn’t fit into the end brackets. Then we started receiving bailiff letters for the final 10%, even though we have an unfinished product! So they force you into paying even if your not happy.
Then someone from customer services rang to see if we were happy with the service.. obviously not having looked at the notes on our file- no1 within this company communicates with eachother. We sent yet another email. Then a lady called kayley rang who appeared to be super helpful and understanding on the phone, promised the world, said she was speaking to her manager about a solution and would send us a response…. And lo and behold nothing! 4 weeks later.
So we are left with a wardrobe with a rail too small. Thanks hammonds, I won’t be recommending you to anyone!”
“Reading the many negative reviews I like to add mine to the list as I am absolutely gutted by the design and surveyor faults and the non-existent customer service afterwards causing huge amounts of stress andleaving me absolutely stranded. I used this company so I could rely on their expertise - I would advise anyone not to do this.”
“DO NOT USE HAMMONDS FURNITURE LTD.
The most shocking experience of my entire life! Poor quality product, enormously long waiting time for the product to be installed, shocking customer service, charged thousands of pounds for a wardrobe that isn't worth even a few hundred pounds.
I have been dealing with this unprofessional company for the past 10 months and instead of resolving the problem, they've been sending threatening emails and text messages.
I had no choice but to seek advice from the Furniture & Home Improvement Ombudsman as Hammonds Furniture Ltd will take your money and not deliver the service they initially promise to do so.
AVOID HAMMONDS FURNITURE LTD AT ANY COST!!!”
“I was sold a design which (on paper) looked exactly what I needed. During the build I stopped the carpenter as I had noticed a number of issues that did not match with my design. I am now in dispute with Hammonds as they are expecting me to pay again for a new job instead of putting right what they have got wrong. Utterly disgusting customer services and unashamedly unapologetic.”
