We deeply regret choosing Hammonds. What was sold to us as a high-quality, bespoke installation has turned into months of stress, wasted time, and permanent damage to our home. From the start, the process was riddled with errors. The surveyor ordered the wrong door sizes, causing delays and disruption to our decorating schedule. When the furniture was finally fitted (relocated back to where it should have been placed so the whole thing doesn't even seem bespoke), our clear instructions about protecting the oak staircase were completely ignored. The installers screwed directly into the oak trim, leaving visible holes and scars. Hammonds’ response? Because the damage is “partially covered,” they consider it a good job. Even worse, their accounts manager was rude and condescending when we tried to discuss fair compensation. The company’s stance is that since the work will be “completed within 30 days,” they owe nothing—completely dismissing the damage, inconvenience, and stress they caused. We’ve had to chase repeatedly just to get basic acknowledgment of the issues. While some remedial works have been promised, the fundamental problems remain. If the furniture is ever removed, the holes and damage will still be there. Hammonds seem interested only in taking your money, not delivering quality or accountability. The whole experience has been exhausting and disappointing. We would rather have paid more elsewhere and received a genuinely professional, respectful service. Not worth it.