“Same as everyone else is saying. Designer promises the earth. Long wait for fitting then cancelled date and changed fitter. Unable to get hold of anyone on telephone, all contact through “my account” which is completely frustrating.
COVID seems to be being used as an excuse for no contact. Can’t customer service staff take calls from home as many other companies are managing to do?
Expensive products, flimsy fitting. The cheap plastic fittings on door tracks seem inadequate for weight of doors. Wardrobes only fitted in March in a spare bedroom, wardrobes used infrequently. The two end doors are not square with the frame, one has a gap of 2 inches at the top. The “soft close” mechanism is faulty so the doors crash into the frame.
Have received a short, curt email offering to send a fitter to have a look on 15th July. No apology. Let’s see if they stick to this date.”
“Wish I had seen some of these reviews before I used Hammonds. DO NOT USE THEM. Agree with all other bad reviews. Terrible service. Broken promises. Work not done as the designer told me it would. Have complained and their condescending compensation dept have basically implied I’m and idiot and offered £100 compensation. I’ve had 3 bedrooms done and they think £100 is generous. Neighbours used Sharpes. Theirs is amazing. Wish I had used them”
“Absolutely disgraceful. This is not a joke. We had a designer round in March who promised us the world (Great looking product on paper by the way!) 2 months later, the surveyor came round and openly told us how shambolic the designs were and that he could not do certain things. My wife was gutted. He asked us to consider a new design which was more expensive! I rang him and asked for the same price as we had been mis-sold our original design. He told me to call the original designer or the office to sort as that was not his job. We are meant to have it fitted in a few weeks! We have cancelled. Everything just seemed too much trouble and communication between the company is simply not acceptable. Stay away. You've been warned.”
“Utterly unacceptable! Disgraceful communication. The work that was carried out was atrocious; complete shoddy workmanship and destroyed the room in the process. We were warned to stay away, I should have listened. It’s been 3 months since the wreck of an ‘office’ was first installed but they ‘reserve the right to rectify’. Steer clear!”
“Terrible customer service and delays! three weeks to install wardrobe and a desk. Badly installed, gaps between the woodwork and badly hung doors. The draw brackets are already broken due to cheap plastic and being installed by different screws!
very disappointed with the overall finished product and time, do not waste your money or time!
I have tried to complain and asked them to fix but they do not want to know”
“☢️⚠️☢️⚠️ DON’T TOUCH HAMMONDS WITH A BARGE POLE!! We have been waiting since March (booked in in January) for our son’s wardrobes and desk to be completed!! The company are a shambles! Look elsewhere, please be warned. Shoddy fitting, appalling customer service and to cap it all a heavy, floor to ceiling wardrobe door, fell on our 7 year old son!! Hammonds are happy to take your money and leave you stranded... that’s why they are in no rush to correct their unsafe workmanship! I want everything removed and our money back, but conveniently no one will return my husband’s calls or emails!! Hammonds are no longer welcome in our home!! ☢️⚠️☢️⚠️☢️”
“A full list of issues from start to finish, some before our wardrobes were even fitted. Wrong wardrobes firstly delivered, cracked mirror, missing parts for weeks & terrible communication from the customer service team/fitter.
Also when they say it will be installed in a day it took them over 30 days to do ours but they then said they allow a 30 day period for issues?! Why not advertise that clearly?
I sent a list of over 10 different issues & after chasing them I had a call from the Compensation team who offered to give me a £50 refund. It was insulting/ridiculous considering the amount of issues we had & how expensive the wardrobes were (£2500+) !!
She eventually gave a £100 refund but was very reluctant & not sympathetic at all.
I would NOT recommend Hammonds to anyone & have already told a few people.
Avoid if you want a smooth experience.”
“Incorrect units sent , incorrect units designed, substandard units sent ??? Where do we go from here? 2 week from delivery still no written acknowledgement, of concerns and significant delay from customer service, so leaving young family without a kitchen”
“Omg I had arranged for call back in June to book new kitchen and bedroom
My daughter was due to have wardrobes fitted tomorrow they called today 2pm to cancel and rebook for 20th but the decorator coming on 17th new carpet been fitted on 20th
This is poor service as a result I will source my new kitchen and bedroom elsewhere N.Woodward”
“I wish I had read the reviews before I ordered . ON the day of fitting they turned up with the incorrect colour.I was then told that unless I could allow a weekend fitting I would have to wait another 6 weeks, they gave me 1 weeks notive for the new fit and I complained and received a gesture of £100 - when I tried to call them back as we had plans and needed to rearrange I tried to cancel and was told someone would call me back that was 3 weeks ago ! ., no one has called me -! ., the fitter has been, has damaged the newly painted room, the wardrobe door has marks on it and he hasnt finished as had the inirrect part ! ., not worth the stress or the money ! ., I have now put in another call but Im holding my breath on if they call back ! I cant give 0 stars ...”
“Terrible service. Broken promises. Delays. Wrong designs. Not fitted as promised by designers. Everything about Hammonds is awful. And you can never get through to customer services. Do not use!!!!”
“Have had to have frequent visits to sort out warped doors on our bedroom furniture and the warped doors would have been replaced with more warped doors if we hadn't complained. On
one occasion the fitter turned up with a door with hinges in the wrong place. The covering on a door has peeled off and needed to be replaced. Latest problem the plastic on a drawer is coming off - a repairer due to come on Friday didn't bother to show up and we still have not had any explanation as to why. No response to our emails and, of course, due to covid no one will answer the phone! Can you believe that?? Thank heavens teachers, police, shop workers etc etc manage to still work. Steer clear.”
“Order FF881
Well The CEO words on the brochure means absolutely nothing, customer service is shocking!! We had a bathroom and bedroom we wanted to change. The bathroom was done first 6 weeks ago and still not finished after three visit as it’s not fit for purpose, customer service blame us for agreeing to the plan... I didn’t realise I had to go and measure everything after I thought that’s why you have a designer and a surveyor????
But that’s what they use as a get out clause and we assumed Hammonds furniture was made custom to measure by professional craftsmanship well that’s what the CEO claims no it’s all standard size cupboards which you can buy from B&Q for a faction of the price.
Unfortunately I have to give a star but they don’t even warrant that. It’s absolutely shocking what they portrayed and what you get.
With all this we are cancelling our bedroom and going else where as I could not trust these... I now have no confidence in this company.
We have not had an apology just we are not going to do anything about it.... wow great customer service
So just be very careful if you use these and if you do good luck you will need it”
“The shiny door coverings have all peeled off and cracking. Serious manufacturing problem that company is no interested in remedying. Nice looking from far but awful up close”
“Very poor quality at over inflated prices and unable to meet our expectations for quality furniture . Design was wrong, surveyor failed to detect incorrect drawings, failed to adequately compensate us for thier failings”
“Salesperson came in. Very limited choices of colours. Wardrobe from inside colour you have choice of 1 colour :) basically easier for them not you.
Very pushy seller, pitty did not worked with us as we are not silly people.
5 days later salesperson called and was very rude. Said to me why I wasted his time if was not thinking to buy. Replied to him that I had no idea that they are so rubbish and it was me who will invoice them for wasting my time.
Verdict, stay away from this pointless company. They work not for the customers but just to make their lifes easier.
Trustpilot full of fake reviews so stay away from this company.
P.s. Hammonds requested my contact details. Provided to them straight away. And guess what :) noone ever called me.”
“We ordered 4 fitted wardrobes with Hammonds in Nov 2020.
2 in a front bedroom and 2 for a back bedroom. We had to pay nearly all of the money up front before any fitting took place.
Then we waited until until February for the first bedroom to be fitted. On the day of installation the fitter turned up with the wrong materials and couldn't even start the installation. This has happened 3 times now and we are still waiting to have the wardrobes fitted ! Today is 3rd March 2021. Every time they come to install we have to empty the bedroom, dismantle the bed and live in a mess. Next week we are letting Hammonds have their 4th (Yes that's 4 times we've had to empty a bedroom, move carpets around, dismantle beds and furniture and then put it all back again....4 times !) and final attempt at delivering and installing 2 bedroom wardrobes, something apparently they're experts at.
I'm not holding my breath. What's really irritating is that not once has a senior manager reached or made any contact with us. You get the impression that this is just what happens.”
“If I could give zero stars I would. Do not fall for the sales people that come to the house and promise the earth. We spent £10k on bedroom furniture. I have never ever felt so conned in my life. There is absolutely nothing good about it - wrong colour (how can you get the colour white wrong?) however Hammonds white is actually cream - this is my main issue after ripping out perfectly good fitted cream furniture to replace with white. Numerous pieces were badly damaged but still fitted, different pieces are different shades of off white / cream and overall poor quality. We asked them to just come and rip it out fully as it’s the wrong colour - they refused offering to just replace some damaged pieces. They have turned around and offered £100 in compensation for furniture that is cream not white, with over 10 accepted faults (recorded by a Hammonds manager). I am more than happy to speak with any potential customers of Hammonds and share my experience and videos. Absolutely disgusting! Do not use this company you will be disappointed! I will be taking legal action.”
