I have received very poor customer service from Hammonds. The designer visited yesterday. I was interested in fitted shelving in my bedroom - too difficult. I was interested in under stairs storage - precise measurements were necessary although she said height/electricity meter/stair post may be awkward. Units are clearly not bespoke.. The sales lady astonished me by stating the minimum order fee (suggesting j would be unable to afford Hammonds). No brochure was forthcoming, no alternative suggestions for my bedroom “you clearly haven’t thought this through”and she did not accept my invitation to sit and discuss my requirements (is that not usual when spending a large amount of money?). I had apologised that the house was a mess - family issues - bereavement/caretaking etc. It had taken a lot of courage to start doing something for myself..Sarah asked me to text her to confirm when I was ready to proceed and her parting comment was “I still can’t believe you’ve still got your Christmas tree up”. Not a nice lady, impolite, unfortunate representative for an established company.