“I wouldn't trust the positive reviews here, or the weirdly positive overall score... you'll want to look further into this company before you spend any money with them. It looks like there are a lot of fake reviews posted. We had a closet installed in November, and the whole process was a nightmare... The initial appointment measurements were incorrect... The survey was also completed incorrectly... Which left the fitter to try and make it work within the timeframe given by Hammonds. The materials are not at all what we'd expect for being charged £10K for the whole project. There is very little real wood, in spite of what we were told in the sales appointment, and most of turned out to be composite. I have contacted Hammonds several times via both email and phone and they have not ever contacted me back to discuss any of the issues we had, or made any effort to ensure we were satisfied with our order.”
“when i spoke to them. team customer service
she was very rude,,as had my drawers kept
falling out
and. so i had to do a form,,,waiting v long for a visit
several times!!K
so. would never recommend”
“I am receiving unwanted spam from Hammonds. I repeatedly try to block them but still comes.
The Information Commissioner's Office (ICO) has fined food delivery company HelloFresh £140,000 for a campaign of 79 million spam emails and 1 million spam texts over a seven-month period.”
“On the Hammonds webs site they say that their furniture is made to last and they pride themselves on their quality and customer service.
Well not so, we spent allot of money on bedroom furniture, the 4 door wardrobe in the toilet, experienced all the laminate on all 4 doors coming off. All were replaced under warrenty, now 3 years later the same has happened, Hammonds now say they will not replace the doors and we cannot even buy new doors from them.
I have asked to speak to a senior manager, they said that I wlll be called back within 7 days, but two weeks later no call.
So much for their claim of quality and service.
Do not buy from this company”
“WE HAVE EXACTLY THE SAME PROBLEM! THIS IS NOT OUR REVIEW BUT IT MAY AS WELL HAVE BEEN! Do not buy from them. Be very careful. We bought bedroom furniture which has laminate doors. They had to be replaced, ALL of them a few years after installation as laminate was coming off them. Now the same problem has arisen. Laminate coming away from 3 of the wardrobes. As we are now just out of warranty period Hammonds will not do anything. Oh except suggest we go to B and Q and buy glue.
If you buy from them then expect product to last approx 5 year”
“Really poor customer service. After spending over £25,000 with this company, the service currently being received is atrocious. After having multiple units fitted in our house, and never having an issue before, we are now seeing what their customer service is really like, now there’s a problem.
Instead of the carpet being rolled back, the fitter insisted on removing the whole carpet and underlay for the whole room which I now have to pay to have fitted again.
All because he wanted to cut the wood in the room when he could have cut anywhere else.
They don’t want to know even though it doesn’t say that the fitter has to do that. And for the money I’ve paid them you’d think they would want a happy customer who has returned over and over. Won’t ever again now.”
“Do not buy from them. Be very careful. We bought bedroom furniture which has laminate doors. They had to be replaced, ALL of them a few years after installation as laminate was coming off them. Now the same problem has arisen. Laminate coming away from 3 of the wardrobes. As we are now just out of warranty period Hammonds will not do anything. Oh except suggest we go to B and Q and buy glue.
If you buy from them then expect product to last approx 5 years”
“Had our fitted wardrobes yesterday 30th November
We where not happy with the result
Wanted slight adjustment there qouted a appsolutly ridicules figure like £1500
For shoe rack and drew adjustment as very shallow drew
Very overrated company far too expensive and standard not very good
Do not buy anything from this extortionate company
Date of experience: 30 November 2023”
“Purchased wardrobes for 2 separate rooms, total cost over £12000.00. Hammonds failed at every level: quality of product, quality of workmanship, value for money, communication and poor compensation.”
“Appalled by the customer and after sales service from Hammonds.
We explained that we were extremely dissatisfied with the shoe racks. The shoe supports take up far too much space that could be used for shoes.
We asked for the shoe racks to simply be replaced with another shoe rack without the middle support accepting that the rear support can't be moved back. This surely not even at any cost to Hammonds.
The Hammond's designer did not explain the limitations of the shoe rack. If we'd have known we'd have opted for drawers instead. But we were informed that post installation this would have been at our cost. So not an option.
The door to the shoe racks has a mirror fitted. So this has 180° hinges. But the hinges are bigger than expected and clash with the shoe racks unless you open the door fully. This should have been explained at the time.
The laminated finish to the doors was poorly fitted resulting in a scratch mark. So we are having these replaced and taking the opportunity to have the mirror and 180° hinges refitted to a wardrobe door. Not ideal. But overcomes the issue explained earlier.
Mohammed tried his best for the management to see sense. But alas not. We were even prepared to keep the defective doors on the condition that Hammond's replace the shoe racks. But they are happy to waste money on the doors and have an unhappy customer.
Suffice to say they have lost further instructions losing £1,000's on future sales.
The push doors are awful too and clearly not fit for purpose. Luckily the fitter, who was excellent, advised us to fit handles.”
“It's just been awful and the last experience with customer service the man made me cry , the damage to my property I had done I've have not been refunded for the whole experience that hammonds advertise , I was shocked at all that has happened since july untill now october”
“We visited HAMMONDS in Christchurch and were most impressed by the display area and even more impressed by Jane who took great care in pointing out the versatility and scope of the product. She could not have been more helpful and was very personable. We then had a visit by Sandra who was so well versed in the product and prepared a lovely layout for us. We would have proceeded but are now considering a house move. We told Sandra that in the event of a move we would contact HAMMONDS once again were we to need good quality fitted furniture.”
“Went I looking for bedroom furniture. Sales Assistant Diane approachable and very helpful. Haven’t placed order yet but we are thinking things through”
“Customer service a joke
Product good!
Sales /designer excellent an asset to the company
Organisation skills & customer service extremely poor !!!
Lack of updates
Booked in - fitter stormed off “Back to his paid hotel” as the wardrobes weren’t here!
Left hanging whilst my son’s expensive wardrobes are stacked on kids plastic toys in garage as we weren’t aware we had to store them due to the fitter storming off !”
“The veneer started to peel off our bedroom furniture after 11 years .the whole veneer literally dropped off the headboard. No help at all from Hammonds .wouldn't even tell me what glue to use if I could’ve stuck it back on. It’s now held on with cello tape as I cannot afford to replace . It should last a lifetime if taken care of.”
“Super service from the Hammonds member of staff in the Stokers store in Southport. Very thorough and followed everything through. Designer excellent and full of ideas and patience. Reached successful solutions for two rooms. Hammonds surveyor brilliant too and very thorough. Looking forward to our installation. Early dates given for both rooms.”
“Would give zero stars if possible. Customer Service are the worst and unresponsive. Constant issues with their product. Designers would are can't be bothered to draw up decent wardrobes. Pressurised into signing for a fitting date in 4 months time. And at the time of fitting broken parts, everyone else's fault. No accountability. No basic customer service.”
“Bad company dont use. Over overpriced, they fitted 1 month later than agreed so we mised the date for the decorator and carpet fitters. Quality of the fit was poor so made them come back before we paid and their 10 year guarantee doesn't cover anything... ask them about it before you buy!!!”
