The design consultant promised the earth, the surveyor did a cursory survey which all left the fitter with an extremely difficult job. BO did a fantastic job with the challenges faced from inaccurate measurements to items that could not be done due over promises. The customer service is shocking, no contact after contract signed until they want the balance paid, apparently I contacted them to let them know job was finished. Compensation for a three day late start still not advised after having discussed this. The only customer service agent that kept a promise for a call back was a retired gentleman, the other agents could learn a lot from his manner and professionalism dealing with clients. Overall the product itself is not bespoke as advertised, it has to be adapted by the fitter around standard size units etc. and on poor plans provided to assist. If you want bespoke go for a carpenter who will build for your space and to your requirements. Hammonds product not worth the cost but our fitter was worth his weight in gold.