Really poor customer service. After spending over £25,000 with this company, the service currently being received is atrocious. After having multiple units fitted in our house, and never having an issue before, we are now seeing what their customer service is really like, now there’s a problem. Instead of the carpet being rolled back, the fitter insisted on removing the whole carpet and underlay for the whole room which I now have to pay to have fitted again. All because he wanted to cut the wood in the room when he could have cut anywhere else. They don’t want to know even though it doesn’t say that the fitter has to do that. And for the money I’ve paid them you’d think they would want a happy customer who has returned over and over. Won’t ever again now.