Shocking Customer Care & Communication!! When placing the order, my husband and I clearly explained that the room renovation was time-sensitive. We were assured the fitting would take place within a month. However, this date was later changed and pushed back significantly. I expressed that the proposed delay was not workable for us, and the date was brought forward – which we appreciated. Subsequently, we were contacted again with an offer to bring the date even further forward. Unfortunately, we had a pre-booked family holiday and had to decline. Eventually, the installation was rescheduled for the 28th of May. It was then rescheduled to the 27th but we let this go. Despite all these adjustments on our part, I was recently informed that the date had now been pushed back again to the 30th of May. This is incredibly frustrating, especially considering the time and money already lost. We have had to cancel carpet fitters, arrange for all plumbing and electrical work to be completed in advance, and make significant changes to our personal plans to accommodate your schedule. When the agreed installation date finally arrived, the fitter turned up only to discover that the wardrobes had been delivered over 30 minutes away. He had to leave the site to collect the parts himself, which delayed the installation and meant he had to return the following Monday to complete the job. We had to make these arrangements directly with the fitter, as we received no communication from Hammonds regarding the issue or the revised plan. To make matters worse, I received a call from the team on the Monday asking how the installation had gone — despite it being incomplete. This lack of internal coordination only reinforced the poor communication we’ve experienced throughout. Upon completion of the installation, we noticed chips had been taken out of our ceiling as a result of the fitting. When we raised this with Hammonds, we were told that this kind of damage “happens” and was not considered significant. While a £100 goodwill payment was offered, this does not cover the cost of re-plastering the ceiling, nor does it reflect the wider inconvenience caused — including the delays, damage, and time off work we’ve had to take to manage what has been described as a routine process. Overall, the level of service we have received is far below what I would expect. The repeated changes, lack of clear communication, and dismissive customer care have been deeply disappointing.