Hammonds installed a wardrobe, dressing table and two freestanding chests of drawers at a cost of £4000. The quality of the items is acceptable, but the installation has left me with an issue with the carpet, which Hammonds won’t take responsibility for. Prior to the install the surveyor told me to roll back the carpet in the room and they sent an email prior to fitting suggesting doing the same. Upon the day of install the fitter didn't mention any issues, but after leaving I noticed they had flattened down the rolled-up carpet with their tool benches and by walking over it. I was hoping it would come out when refitting, but unfortunately that was not the case. When raising the issue with Hammonds they first claimed the carpet was already flattened prior to fitting starting with photographic evidence apparently provided by the fitter. When I challenged them and asked for this evidence they then came back and when down a different routing stating that my plans said I should have totally removed the carpet (even though their own email and surveyor said to roll it up). The real problem here I think lies with sub-contracted fitters being on a strict time deadline and not communicating with customers. If there was an issue the fitter should simply have informed me, and I would have rolled the carpet back further. More evidence of this lack of communication is an aerial socket (not power) in the dressing room, which is half under the dressing table and half outside. Again, if the fitter communicated with me, it could have removed in less than a minute and could then have been filled/decorated after the event. It for sure took him more time to scribe around it then it would have done to remove it. Personally, I’d be willing to pay a bit more for them to employ their own fitters if this is the result of using sub-contractors. Now left with an expensive carpet in a large room with fold lines.