We purchased one of the new range fitted wardrobes after receiving a visit from Tom who stated he was a former Architect and we excitedly proceeded with our bedroom plans. Tom answered all queries on the day and sent over the plans drawn up. This was followed by a surveyors visit to ensure the measurements were correct...and following this, that is where all the issues began. In short, we had no less than 4 cancellations of scheduled plans to fit the wardrobes. This is due to a severe lack of contingency within the firm. This was then followed by a product that had clearly failed quality assurance being sent to the fitter despite the damage; resulting in further delays for ordering and fitting schedules. The estimates for fitting were grossly underestimated and Hammonds changed their minds on 3 occasions on how long the installation was likely to take; further impacting amount of leave needing to be taken and much of which was wasted. The measurements despite being checked by 2 professionals seemed to have been inaccurate, with the poor fitter struggling to manoeuvre them through our narrow stairs and hallway causing damage to the paintwork and plaster. The whole complaints procedure requires attention as it seems many of the staff have little understanding of empathy or consideration of the customer's experience. We were bounced around from pillar to post with various people taking over the complaint at different junctures - perplexing to think that once escalated to Senior Leigh Meecham, this was then swiftly de-escalated to her junior. In the end, this person was also unavailable and we were left wondering if the cleaner would be the next person to call. As a disabled person, I found the whole thing stressful but if this review can save anyone else going through the ordeal, at least something has come out of it. From a £3500 order, for the ineptitude,negligence and lack of consideration for logistics and a Plan B - Hammonds compensated us £463. Thanks for that Hammonds - however, as an Organisation you leave much to be desired.