A nightmare from start to finish. We were given a quote and told we had to accept it the same day or it would go up, we left it and then got an email knocking £300 off. We explained our situation with a baby on the way and when we needed it fitting by. You are made to pay 90% of the balance up front which we did. My husband booked a day off work for the fitting, and then the night before it got cancelled and pushed back 10 days with no apology or explanation. There were multiple faults with the wardrobe on fitting and we refused to sign the form and accept the final 10% payment and called customer services to discuss. What an awful incompetent customer service department! Firstly we were told we were having a zoom consultation to discuss the faults and how they would be fixed. This manager AGREED that there were faults and said someone would come out and fix them. They arranged a date, my husband booked another day off and no1 even bothered turning up. 5 days later the fitter showed up and said there was nothing he could do, that “they don’t make a pole big enough”…. On a bespoke wardrobe…. Which obviously makes no sense. So we are left with a pole that doesn’t fit into the end brackets. Then we started receiving bailiff letters for the final 10%, even though we have an unfinished product! So they force you into paying even if your not happy. Then someone from customer services rang to see if we were happy with the service.. obviously not having looked at the notes on our file- no1 within this company communicates with eachother. We sent yet another email. Then a lady called kayley rang who appeared to be super helpful and understanding on the phone, promised the world, said she was speaking to her manager about a solution and would send us a response…. And lo and behold nothing! 4 weeks later. So we are left with a wardrobe with a rail too small. Thanks hammonds, I won’t be recommending you to anyone!