scheduled delivery failed because DPD driver did not realise he had to deliver package to guest (reception) at hotel. correct address was given. he was at closed service door with no one to receive package. despite speaking to DPD they did not rectify delivery. DPD claimed there was no recipient name on package, when I asked Hampergifts about it, they say the name was on the package, so i can only assume someone is lying. redelivery only happened on Monday but to what seems again only the service entrance instead of hotel reception as package was not handed to reception from service delivery entrance until Tuesday mid morning after guest had already checked out of the hotel.

this was a 100% fail from all participating parties!
Posted 8 months ago
Hi Claudia
Thank you for your feedback and accompanying email
We are so sorry to hear your parcel did not reach your intended recipient at the first attempt. Someone from our customer care team will be in touch to see how we can fix this for you in the best possible way.
Hampergifts Team.
Posted 8 months ago
Hampergifts.co.uk Ltd is rated 4.81 based on 2,356 reviews

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