Astonishing Company - DO YOUR HOMEWORK BEFORE USING! Handler Protect are resisting paying out when they clearly should be. If you are a car dealer, my best advice would be to do extensive due diligence before using this company. If you are buying a car, I would strongly advise to be very careful buying a car from a car dealer that use Handler as a warranty company, their ‘warranty’ has yielded no benefit at all in my case. The alternator on my Audi SQ7 car has failed. The car is only 5 years old, has covered around 40,000m and has a full service history, without any known previous claims. It’s taken around three weeks of headache and arguing with Handler from the initial point of contact with this company to actually receiving an email rejecting the claim, even though their independent engineer told the garage where the car has been that he could hear the bearings had gone in the component and it would be dangerous to drive the car. The car has now been off the road for well over two weeks. It is worse than appalling. Their website claims that this component is one of their top paid-out claims with the same manufacturer - but on cars double the age with double the mileage of ours (!!), yet this “failed claim” states that it’s rejecting the claim ‘due to the age of the component/vehicle’. When I called the company today and spoke to one of their people there, he was rude, arrogant and extremely unhelpful. This is the second time I have experienced this with them, although I believe it may have been the same guy with whom I spoke on both occasions. As a business owner, I am genuinely shocked at how dreadfully poor these guys have been in this instance. There is absolutely no doubt that the component in question has failed, suddenly or otherwise), yet they are disputing that it’s failed. I am now going to test this in Court as I feel like I should now be a crusader to stop these companies taking money off of and doing this to people who are not so fortunate as I am. I will revert but I intend to throw the kitchen sink at this to get the correct result for all.