“All dealerships and customers be aware their warranty is worth nothing they unregulated and there is nothing you can do, don't waste your money, they are cowboys they make money from dealerships who are disprete for cheap warranties any reputable dealership don't work with these people.”
“There's something going on here. There's garages around the country selling warranties with this company where the car doesn't satisfy the warranty criteria. I've reported them to the motoring ombudsman. My BMW was sold to me 6 months ago with 90k on the clock and partial service history therefore not covered according to handler as it was over 90k and they only cover cars with fsh. I managed to point a few things out and cause them a headache and they agreed to pay 50 percent of the claim less their "40 pounds excess" they dragged their heels and asked lots of questions to my garage and wouldn't authorise the work so my car sat waiting and I lost 700 in wages from work and they damaged my relationship with my garage who now refuse to deal with them again. They say they've paid out but we are yet to see the money. The same guy answers the phone all the time and is rude and cocky.
They try every trick in the book to get out of paying and will use lots of delays tactics so that you give up and just get the work done so they can get out of paying.
If you get offered one of these warranties don't waste your money, really!
Awful awful company and I'm going to do my best to find out more”
“Everyone is right this company are a bunch os scammers do not go anywhere near them put you through their process and then just reject the claim. KEEP AWAY SAVE YOU MONEY”
“Despite following all instructions and having a well maintained vehicle, this bogus company have managed to find a way not to pay out! The car specialists company I used confirmed they have previously put loads of claims in but they always find a way to decline the claim.”
“Alternator stopped working and for it to be covered I needed to provide a full detailed diagnosis of why part failed! Everything else they asked for had been provided including a diagnosis from RAC when my car broke down on the main road. Because of this, it left me unable to claim compensation. Absolute scam.”
“Had a problem with my car which was within the warranty period but because it ran out 2 days later I was told I would have to provide all details of problem I could not get an appointment within that time to book my car in and all garages said warranty was not worth the paper it’s written on
Spoke to a very rude person supposed to be handling claims but on the plus side saved myself nearly £300 as I was going to renew the warranty before I realised how bad they were
Avoid ,Avoid ,Avoid”
“If I could give a zero I would.
Do not go anywhere near this company for extended warranty on a car purchase.
Their claims procedure has you running around everywhere to get the information they require, very complicated and drawn out process to be met with, need more information. During all this time you cannot get your car fixed. End result claim denied, go through the appeal process .... denied, every time a different reason as to why they won't pay ...
Usually due to age and mileage of vehicle. And to top it off they don't have a complaints department. Save your money !!!”
“Not worth the paper it is written on and should never be allowed to call itself a warranty. Even when you provide exactly what they ask for they then ask for more and more - unreasonable requests that are just avoiding any pay outs.”
“very bad customer services rude hanging up the phone
not clear on what the warranty covers made me spend 1500 then to tell me they dont cover after they told me to do it worst company around scammers dont join !!!!!”
“This warranty is useless after buying a car from MB specialist cars. I drove home and put the windows down. The switches stayed down and the window at the rear would not go back up. The boot fills with water when it rains and the gear box clunks on downshift (auto)This company got me to run around doing quotes and refused it all. So this warranty and MB Specialist cars are both useless”
“Scam, absolutely con... the claims line person didn't offer their name and was exceptionally rude from the outset, their name was Ethan. He needs to learn some basic customer service skills, this warranty is a cash cow for the dodgy sellers”
“GEARBOX ISSUE, took garage time to collect my car, and time to dismantle for a full report. It is not a small work and it took the garage over 30days to done all of it and this brilliant warrantly company didnt care because they can claim it is over 30days since i reported the issue and they will start the count down rightaway, like i have own my own garage and be able to control how they work.
paid the gold package and i got this reply is 100% a scam.
'Please refer to the claims logged email that you received on 16/01/24 which does state that from when a claim is logged you
would have 30 days to provide all of the requested information to proceed with a successful claim.
The claims process is the same for every customer and does need to be followed.
Based on the information provided and as the claims process was not followed this claims decision has been upheld and this claim
is declined.'”
“Refused to cover. Refused to cancel policy.
I had an issue with a sensor in the ABS Module. Handler Protect claimed they don't cover the module (this is a sub-part of the ABS Controller, which they do cover)”
“Warranty not worth the paper it's written on . headcasket failed clearly stated it's covered in policy but not when you claim ,do not buy any car covered by these scammers”
“Disgusting customer service! Asked them to assist in cancelling a policy as I am.in dispute with dealer. Told "its not my job". No help or assistance just rude and arrogant. Would avoid dealing with this company at all cost!”
“I bought a car from a company that required nearly £2000 worth of work in the first eight weeks of my owning it, the company had given me a two-year gold handler protect warranty with the car and as such I felt relatively safe buying a vehicle from a company 200 miles from my home BUT do not be fooled by the word warranty. It covers virtually nothing as far as Handler Protect are concerned as they decline virtually everything stating it is due to age or normal wear and tear, they should not be allowed to use the word “warranty “ when you buy something with a warranty it means if it goes wrong, it gets repaired under warranty. I.E. The car is warranted as good for two years but everything is reviewed by the in-house computer mechanics, and almost always declined.
when I informed the receptionist at the garage that my repairs would be going through handler protect, she rolled her eyes and said “good luck with that and she looked at the records on her computer and said we have tried 27 times to claim for customers through handler protect and they haven’t paid out once! “ I eventually resorted to going back to the dealer and complaining that the warranty was not worth the paper. It was written on who then got in touch with handler, protect and agreed to make it a dealer claim (whatever that is) the net result was that out of a total of nearly £2000 of work that was required on the car which included things like a leaking fuel pipe, leaking injectors, failed o/s wheel bearing, failed suspension arm and bushes,failed lower link and bushes , failed actuator on central locking system (resulting in the alarm going off all the while) failed motor in the sunroof and various other bits and pieces ( and incidentally, this was a car that had passed the MOT the day before I bought it!) I was eventually reimbursed to the tune of £438 only then after much harassment of the dealer I purchased it from and even then it took me four weeks to get that
The best advice I can give is keep your money in your pocket, because you cannot rely on this company to honour anything that their warranty claims to cover.
You are, of course, allowed to appeal against the decision to decline your claim, but guess who deals with the appeal process! Yes, you’ve got it it’s dealt with by Handler Protect, as I said, right at the start, give this company a very wide berth and don’t for one second think that you’re getting a two year warranty on your car.”
