Purchased several items from this Company one of which a jigsaw which stated to be man made. When this arrived I was not happy and felt the item was mass produced and not suitable for a 7 year old far too difficult to put together. I applied for a refund. When I stated this on a negative feedback the Managing Director contacted me and I have been floored by his appalling verbal attack on me. As I had questioned the product he applied I had questioned his integrity which he did not appreciate. He applied I had called him a liar because I had questioned the product (my consumer right) and did not appreciate ignorant people who think they know better (presumably he means his customers) and strongly suggested I learnt some manners! I replied how appalled I was at his rudeness. He should be setting an example as MD of the Company. I said I would be taking this further to which he replied “Enjoy”. If this is the sort of individual running a Company then heaven help them.