THEY GOT ME!!!! Beware of their "policies"! They aren't there for the best interest of the customer! I've been a prepaid customer of Harbor Freight in Muskegon for years! Done thousands of dollars of business! I bought a 9500 watt generator (around $2,200). I was told when buying it that it would work at my house. My electrician then had a heart attack and couldn't install it to my electrical system for months. Once he was able he came then told me this will not work for my house because I had a well and pump. It wasn't big enough! This Generator was never used, no tags or brochures or stickers were ever removed from it. It is just as it was the dsy i bought it! It never had any gas put in it and never even tried to start it! It was new and never used. I also bought their warranty! (the warranty didn't however cover any bad business practices by Harbor freight)! I tried to exchange it for a bigger one but they didn't have anything and couldn't order anything! I had no choice but to return it and to their liking! It was barely out of the box! They charged me $440.00 for a restocking fee and took kept the warranty that I bought. They said "sorry it our policy"! A policy designed to rip off customers, imo! They had this on the floor when I bought it. It was not ordered in for me. Im sure their cost was less when they originally bought it for their inventory. They will undoubtedly put it on the floor and sell it for today's price as brand new! I feel like I was ripped off and it really bothers me, especially when I think of all the business I did with them! Now, I know who they are and I see how they operate! They are not on your side and seem to care about only the $ (and their "policy that they quickly hide behind") then the customer and doing what's right! I would suggest doing business somewhere else where they respect their customers and appreciate the business you give them! This is just wrong! This "policy" should be illegal! Don't get caught up with the apparent crooks at Harbor freight! Go somewhere else!! Just look at the other reviews, that should tell all! Most complain about the poor service. Actually, Had no prior issues with Harbor freight other than I had to return items that broke or didn't hold up! Only the big ticket items they'll fight you on apparently! I've been a business owner for over 40 years! I can't believe they did this to me! It won't ever happen again!