Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.63

1.6 Rating 226 Reviews

14 %

of reviewers recommend Harbor Freight Tools

Company Reviews

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Metrics

1.6

Based on 226 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"BUYER BEWARE! Be careful buying tools from Harbor Freight. They have initiated a ridiculous return policy for defective tool. I bought a Pop Rivet Gun Air Model. It tells you to fill with Hydraulic Fluid. It took 2 people and a vise to open the casing and 30 minutes. Filled it up and closed it. After hooking up the air, it shot the fluid all over my shirt, pants, & part I was working on along with the floor. Not Good. Then I figured out they shorted me the smaller 1\/8\" tip. So when I went to return it, I was told I could only exchange it for another one. so to check it out, the 27 year old manager tried to open the lower filler cap and could not get the cap off another brand new one. I explained that I had been shorted the smaller 1\/8\" tip. We verified that. I asked what was he going to do about the spraying fluid since the gun was identical. I told him I would need to drive 20 minutes back and if it didn't work, then 20 minutes back again each way. By again, even the bottom could not be opened, especially for me at 65 years old. He just shrugged his shoulders. I said I just wanted my money back sine he couldn't supply me a working one. He told me there is now still a 20% restocking fee, even though it can't be restocked. That's $14 of my hard earned money. He would not overwrite that. So I spent over an hour calling corporate only to have them tell me they were going to continue this foolish practice of stealing my money. Then after refusing and asking for a full refund they said they could only give me a gift card for the 20% to go buy more garbage in the store and maybe have another restock fee. I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. What I want them to answer is \"ARE THEY REALLY GOING TO RESTOCK THIS ITEM EVEN THOUGH IT DON'T WORK? And then sell more of them to some other sucker. I will be returning to the store 1 more time to cancel my membership and get a refund on that. And hopefully not have a 20% restock on that return? I've have been shopping there since they first opened their first stores in California many many years ago. PLEASE THINK TWICE BEFORE BUYING THINGS FROM HARBOR FREIGHT UNTIL THEY CHANGE THEIR WAYS! I am going to do a charge back for the $14 they stole from me. I will not use that stupid $14 gift card. I'll let Citibank deal with that. Money is tight and I have to work many hours to get that money just for them to steal it. THEY DON'T DESERVE MY BUSINESS OR YOURS.\r\nI have included the receipts for you to see."

Harbor Freight Tools 1 star review on 27th October 2024

Jeff Davis

Harbor Freight Tools 1 star review on 2nd September 2024

Anonymous

Harbor Freight Tools 1 star review on 30th August 2024

Thomas Ray

Harbor Freight Tools 1 star review on 4th August 2024

Anonymous

Anonymous // 01/01/2019

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“Tool went missing. Manager and cashier accused me of misplacing it. Than also stated it's not our fault you lost it. Wouldn't do nothing about it. Except find it funny and place blame on me.”

Helpful Report

Posted 9 hours ago

“They don’t stand behind what they see. Bought something brought it back the next day with receipts and they told me I had to jump through a bunch of hoops to get a refund”

Helpful Report

Posted 1 day ago

“I mistakingly purchased a inverter generator that I thought had 240v output. After carefully unboxing it, I found it only had 120v output w/o any option for combined 240v. ☹️ When I returned it the next day, the manager said there is a 20% restocking fee. WHAT?!?! This is posted nowhere that I have found! The back of the receipt shows "some" items may be subject to a restocking fee. How vague is that?!? The useless manager Michelle refused to negotiate anything less and said if it was an exchange, then she would wave the fee. Since they didn't have one that fit my requirements, I was now screwed. Thanks Michelle, you suck as a manager. Next stop... American Express to dispute the charges.”

Helpful Report

Posted 2 days ago

“Frustrating Order Experience at Harbor Freight I recently attempted to make a purchase on Harbor Freight's website (harborfreight.com). While the initial ordering process seemed straightforward, my experience quickly turned unpleasant. The following day, I received a call from Harbor Freight to verify the purchase. After confirming my identity and card information, they surprisingly canceled my order without explanation. Disappointingly, I never received any email notification about the cancellation, leaving me in the dark about the status of my order and my money. To make matters worse, it took a staggering two weeks for Harbor Freight to release the hold on my funds. This unexpected delay caused unnecessary inconvenience. Overall, this experience was deeply frustrating. The lack of transparency surrounding the order cancellation and the lengthy hold on my funds left me feeling like a valued customer. Unfortunately, I won't be returning to Harbor Freight for future purchases.”

Helpful Report

Posted 1 week ago

“Purchased a pack of Triple A batteries, completed dead after 6 hours in a small in lamp. WORST batteries I have ever purchased, do not waste your money.”

Helpful Report

Posted 1 week ago

“Bought item on 12/1/24 189.00 tool chest Was told they never received Black Friday shipment but could pick up in 12/3/24. Called before going down manager very rude refused say name said they not planning on getting these in until mid January I asked how to get my refund he said good luck in that. We do not give refunds until product arrives. So selling item knowing it never came into store then telling customers to come in a date pick up mind you they even wrote it in my receipt when to pickup. Manager then hung up on me. Called customer service they said what you expect us to do? Was told just go ti the store tell manager what happened go from there but these have been in back order since June. Ooo and don’t expect to get refund after 30 days she then hung up horrendous customer service”

Helpful Report

Posted 1 week ago

“Stay away from the forestner bits. Total junk, you can make a divit and somehow these bits will walk no matter what you try.”

Helpful Report

Posted 1 week ago

“I bought some metal loading ramps at Harbor Freight. All of the edges on the ramps were razor sharp, probably because the ramps were stamped and no effort was made to dull the sharp edges. Not surprisingly, I cut my hands while attempting to use the ramps. So, I boxed them up and put them in my garage. Because the ramps were defective (sharp edges) and unusable, I tried to return them to Harbor Freight. The manager told me that it had been more than 90 days since I bought them and Harbor Freight would not give me an exchange, refund or store credit. Harbor Freight sells highly defective products. I will never buy anything from them again and encourage others to do the same.”

Helpful Report

Posted 1 week ago

“Absolutely horrible return policy. Not used or opened and still charged a 20 percent charge. Ridiculous.”

Helpful Report

Posted 1 week ago

“The price marked on items is membership cost. It is not clearly labeled membership cost. I bought a few items i thought were 1.99. I got to the register and then checked my receipt. i was charged $3.28 When i pointed out to the clerk there was an error he immediately stated "ohh you didn't get the membership price". So they know they are mismarking the prices for members. I think this is illegal. Prices clearly need t be marked.”

Helpful Report

Posted 2 weeks ago

“Absolutely the worst check out employee ever encountered, she spent 15 minutes flirting with customer while other checker served 7 people, I put down my basket and left.”

Helpful Report

Posted 2 weeks ago

“NEVER download the Harbor Freight App! If you do, you will be besieged in POPUPS and they cannot be stopped! Stupid, unprofessional and irritating! Ant company that designs an app that forces you to see popups without any way to stop them is inconsiderate of their customers!”

Helpful Report

Posted 4 weeks ago

“I'm not happy with HF , I wanted to purchase a mini tool box at FULL PRICE ,but I told they were pulled off the floor , and peering in their backroom , I seen a pallet full of them , I know they want to cater to the Black Friday Ad , but I drove 20 miles based on your online page , it says in store only , but they don't have any on the sales floor, NOT FAIR to us customers, especially since I had to drive 15 miles to the store , SHAME ON YOU HARBOR FREIGHT”

Helpful Report

Posted 1 month ago

“I never buy tools again at harbor freight. i tried to return a tools they changed me for restocking fee that's sucks places”

Helpful Report

Posted 1 month ago

“Harbor freight fake reviews on its website. Compare it to yelp or other reviews not managed by them.”

Helpful Report

Posted 1 month ago

“I shopped at HarborFreight today and had a pleasant experience because of one employee mostly. The cashier Joana was extremely helpful and professional letting me know where the products I was looking for were located. After picking up my items he checked me out explaining the discounts each item qualified for. I also noticed he was also helping other customers in the same manner. He's definitely an asset. Nice job!”

Helpful Report

Posted 1 month ago

“Purchase a titanium plasma 45, Used it six or seven times itquit working They told me I did not buy an extended warranty. But yeah, I got an extended warranty on a mechanic, creeper and a hose wheel. Why would I not buy an Extended warranty on an $800 piece of equipment? Truth is, they just want to get out of exchanging the plasma cutter So now I am the proud owner of an $800 paper weight I will not be buying any more paper weight from Harbor freight, and I'm going to cancel my membership Do not need They're scamming practices anymore.”

Helpful Report

Posted 1 month ago

“Beware. Went to buy a drywall cutting tool. The employee told me if I bought a battery starter kit I would get a tool for free that was on the piece of paper so I picked one out. Got home and looked at my receipt and the tool wasn’t free and they charged me for half of it. I contacted the customer service department and told me I was just out my money. This place is a scam and don’t waste your time going there.”

Helpful Report

Posted 1 month ago

“BUYER BEWARE!!! I will say the staff was great, helpful and nice. However I am not happy with the cashier charging me a membership fee of $29.95 without even asking us if we wanted to be a member or explaining anything to us about it. She just charged us the fee. Looking at the receipt on our way home we noticed this charge. I called to ask what it was for and they explained it to me. We never approved this! I asked for a refund but they wouldn’t refund me over the phone so I had to go back to the store 30 minutes there and 30 minutes home to get my refund. Not a happy customer! She was sneaky!”

Helpful Report

Posted 1 month ago

“Bought a nail gun. Took it home and it didn’t work. 3 hours later I brought it back and they charged me $16 restock fee. I hate this place.”

Helpful Report

Posted 1 month ago

Harbor Freight Tools is rated 1.6 based on 226 reviews