“Stephanie the supervisor at uniontown harbor frieght busted through a crowed of people in line to stop a return on my canopy. Aperently a 10ft leg wasn't enough for her. She wants me to flat bed this mangled 10x10 canopy to the store. When even another location gave me a slip to return it there because it wasn't in stock.
Stephanie if your out there I hope you seek some drug councling and hygiene products
You smell like weed and pee
P.s the store is in terrible shape. Dust and garbage everywhere. A total mess. Just like Stephanie”
“Harbor freight sell your personal information when you sign up for the inside track club. I have a private line that's been private for 10 years only close family have this number. I accidentally gave it to them when I signed up and the spam calls started and text messages. Thanks for nothing . Getting calls at 10pm at night.”
“The old lady that works at the belle vernon location. Is rude to customers. If shes not outside smoking cigarettes shes yelling at another employee to get on register for her.”
“I purchased a saw never opened it or took it out of the box and when I returned it they charged me a $52 restocking fee. Needless to say they made $52 today but they lost a life time customer.”
“Got a 3 gallon McGraw Air compressor with an accessory pack on sale, got it home, plugged it in, filled the tank, and works wonderful. Sure saves time from having to go to a gas station and Air up the tires, and can start getting pneumatic tools for it.”
“My complaint is about HF employees. The manager Juan and assistant manager Dawn are causing problems. Apparent other employees are complaining that Juan has the hots for his assistant Manager Dawn, and when they aren't working together, Juan stays in a bad mood. Dawn is about half of Juan's age. And Dawn is engaged to another guy. Trouble is brewing. Dawn is excessively flirty and her fiancee has come in the store before raising hell about her flirting with her employees. Either her or Juan need to be transferred to a different store. They also play employee favorites and only their favorites get promoted. They fire good employees and promote their favorites. A supervisor told me that Harbor Freight doesn't care about employee reviews. He said our reviews don't affect them at all. I always thought reviews could make or break a business. There are regular pot smoking employees working there. A supervisor, full timer and a part timer. I highly suggest HR do some drug testing. I will continue to post about the terrible things at the LaGrange store until I know these issues have been taken care of. Customers deserve a better store”
“Bought a 2500w generator for work emergency, took it to job site and it would not run. Called tech support, tried everything they suggested without success. They told me to take it back to the store. When I returned it all the other boxes were sealed up like they were returns. When I decided to just get a better brand elsewhere, I was charged a restocking fee of 127.00.
Called customer service and was just repeatedly told of their policy to get exchange or store credit (if I could prove I was told to just return not exchange). I explained that would make sense if nothing was wrong with the product. However after repeating myself multiple times to numerous “customer service” representatives I said forget and I will never use HF again and will discourage everyone I know professionally (in construction) and personally
Too many options to buy quality products from companies that appreciate loyal customers!”
“Their website sucks. Trying to find a price on the tools to remove and install the clutch on auto a/c. No listing no matter what terms used. I bought one before and it was satisfactory but right now amv600 miles away from it and need to buy another. Guess l will just have to go to the store. Not a big deal but no excuse these days to not be able to look it up”
“I’d like to send out a huge thank you to the manger at harbor freight in rice lake Wisconsin he went above and beyond to help me. I bought a 2400 psi pressure washer over 2yrs ago now nothing was wrong with the machine at all the only problem was the wand broke well you guys don’t sell the wand it self and no longer make my machine plus my warranty was up back in July of 2025 so Nick paid me for what I originally paid for my unit and gave me the closest unit to my old one all I had to do was purchase a warranty on the new unit which was no problem. I’m very pleased on how well I was taken care of. Again thank you”
“Don't buy anything here that you might possibly have to return because they'll charge you a huge stocking fee even if you have a receipt paid it with a card that they can track doesn't matter I returned a $30 thing I had to pay $7 for restocking and I had every receipt possible it's crazy not to mention it's pretty cheap stuff”
“Bought a power washer that didn't work. Tech support said to add twice as much oil as manual said , Still wouldn't work Took oil out to right levels gassed up properly Wouldn't start. Tech support said return and no restocking fee as it was defective. Harboutr freight refused to take back without charging $90 restocking fee ! So Im out $90 for buying a defective item. Do not purchase from them”
“Manager was absolutely rude to my 82 year old mother-in-law over an issue he could have but refused to resolve. He claimed Corporate would back his decision. If this is true, shop with this Company at your own risk.”
“I bought a titanium welder 125 in the palm coast store and it was defective. went back to the store to get a replacement and they didnt have one but was told by the manager they will get one tomorrow for me. went back and didnt have one , another manager told me they dont do that. I will have to go all the way to st augustine to get it. so I wanted to return it and they want to charge me a restocking fee of 25 dollars. what a bunch of thieves, I will never buy anything from there again and I am a member. NEVER WILL i buy a tool from there again.”
“Had to replace hand truck tires three (3) times in four years. First tires rotted, second set rotted after falling apart from the hub, third set were solid puncture proof but just fell apart at the hub because the metal attaching to the hub is thin.”
“Ordering from harbor freight online, and receiving my merchandise takes forever in a day, I will never order online again. Also the reason why harbor freight's tools are so cheap is because they are garbage, I am a high precision machinist, and I bought some of their tools, and sent them to have them calibrated because I cannot use uncalibrated gauges in my trade. And they said harbor freight tools are junk”
“Bought "run flat" dolly replacement wheel for a dolly I had previously purchased there. Hub assembly literally came apart after a few uses. Took back for a replacement. Replacement wheel did same thing after second use. Hubs are not even tack welded together, wheels super thin cheap metal. Very dangerous on a load bearing item like a dolly. Took back second wheel, cashier yawned in my face, repeatedly asked for my phone #, five times. Oh, I need a receipt she said. I bought many items from them. She pulled up the transaction record. But miraculously couldn't find that wheel on there. I'm done w them. Cheap junk, pathetic customer service. Erie, Pennsylvania branch. You suck.”
“Tool tray missing all screws called the help center the help offered not customer friendly advice returned to store ?but I paid fro shipping To returnable never buy from this clowns again”
“Shopping the store with family and went to look at an angle grinder on sale. As I pulled it off the shelf down low, the box was opened and everything fell out onto the ground. Despite it not being my fault it fell to the ground, I picked everything back up and set it on the shelf so that it was obvious the box was opened. I grabbed a brand new one and took a look at it to decide if I wanted to purchase and then to find out what accessories I needed to go with it.
When we got to the checkout, the store manager or that is what her tag said was behind the cashier and said to give us the one we opened and had taped it up. When we explained that it was opened and fell out and she was lucky we even picked it up, she rolled her eyes and said sure. They kept everything we had gone there to buy and lost out on the 1800 generator I was going to buy this weekend.
Go look at the cameras and verify your facts before you accuse a customer of something! Will never buy from Harbor Freight unless that person is fired!”
