Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.67

1.7 Rating 326 Reviews

15 %

of reviewers recommend Harbor Freight Tools

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Metrics

1.7

Based on 326 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Harbor Freight Tools 5 star review on 13th March 2025

Luftwolf

Harbor Freight Tools 1 star review on 28th December 2024

"BUYER BEWARE! Be careful buying tools from Harbor Freight. They have initiated a ridiculous return policy for defective tool. I bought a Pop Rivet Gun Air Model. It tells you to fill with Hydraulic Fluid. It took 2 people and a vise to open the casing and 30 minutes. Filled it up and closed it. After hooking up the air, it shot the fluid all over my shirt, pants, & part I was working on along with the floor. Not Good. Then I figured out they shorted me the smaller 1\/8\" tip. So when I went to return it, I was told I could only exchange it for another one. so to check it out, the 27 year old manager tried to open the lower filler cap and could not get the cap off another brand new one. I explained that I had been shorted the smaller 1\/8\" tip. We verified that. I asked what was he going to do about the spraying fluid since the gun was identical. I told him I would need to drive 20 minutes back and if it didn't work, then 20 minutes back again each way. By again, even the bottom could not be opened, especially for me at 65 years old. He just shrugged his shoulders. I said I just wanted my money back sine he couldn't supply me a working one. He told me there is now still a 20% restocking fee, even though it can't be restocked. That's $14 of my hard earned money. He would not overwrite that. So I spent over an hour calling corporate only to have them tell me they were going to continue this foolish practice of stealing my money. Then after refusing and asking for a full refund they said they could only give me a gift card for the 20% to go buy more garbage in the store and maybe have another restock fee. I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. What I want them to answer is \"ARE THEY REALLY GOING TO RESTOCK THIS ITEM EVEN THOUGH IT DON'T WORK? And then sell more of them to some other sucker. I will be returning to the store 1 more time to cancel my membership and get a refund on that. And hopefully not have a 20% restock on that return? I've have been shopping there since they first opened their first stores in California many many years ago. PLEASE THINK TWICE BEFORE BUYING THINGS FROM HARBOR FREIGHT UNTIL THEY CHANGE THEIR WAYS! I am going to do a charge back for the $14 they stole from me. I will not use that stupid $14 gift card. I'll let Citibank deal with that. Money is tight and I have to work many hours to get that money just for them to steal it. THEY DON'T DESERVE MY BUSINESS OR YOURS.\r\nI have included the receipts for you to see."

Harbor Freight Tools 1 star review on 27th October 2024

Jeff Davis

Harbor Freight Tools 1 star review on 2nd September 2024

Anonymous

Anonymous // 01/01/2019

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“Their website sucks. Trying to find a price on the tools to remove and install the clutch on auto a/c. No listing no matter what terms used. I bought one before and it was satisfactory but right now amv600 miles away from it and need to buy another. Guess l will just have to go to the store. Not a big deal but no excuse these days to not be able to look it up”

Helpful Report

Posted 2 days ago

“I’d like to send out a huge thank you to the manger at harbor freight in rice lake Wisconsin he went above and beyond to help me. I bought a 2400 psi pressure washer over 2yrs ago now nothing was wrong with the machine at all the only problem was the wand broke well you guys don’t sell the wand it self and no longer make my machine plus my warranty was up back in July of 2025 so Nick paid me for what I originally paid for my unit and gave me the closest unit to my old one all I had to do was purchase a warranty on the new unit which was no problem. I’m very pleased on how well I was taken care of. Again thank you”

Helpful Report

Posted 2 weeks ago

“Don't buy anything here that you might possibly have to return because they'll charge you a huge stocking fee even if you have a receipt paid it with a card that they can track doesn't matter I returned a $30 thing I had to pay $7 for restocking and I had every receipt possible it's crazy not to mention it's pretty cheap stuff”

Helpful Report

Posted 3 weeks ago

“Bought a power washer that didn't work. Tech support said to add twice as much oil as manual said , Still wouldn't work Took oil out to right levels gassed up properly Wouldn't start. Tech support said return and no restocking fee as it was defective. Harboutr freight refused to take back without charging $90 restocking fee ! So Im out $90 for buying a defective item. Do not purchase from them”

Helpful Report

Posted 1 month ago

“Manager was absolutely rude to my 82 year old mother-in-law over an issue he could have but refused to resolve. He claimed Corporate would back his decision. If this is true, shop with this Company at your own risk.”

Helpful Report

Posted 1 month ago

“I bought a titanium welder 125 in the palm coast store and it was defective. went back to the store to get a replacement and they didnt have one but was told by the manager they will get one tomorrow for me. went back and didnt have one , another manager told me they dont do that. I will have to go all the way to st augustine to get it. so I wanted to return it and they want to charge me a restocking fee of 25 dollars. what a bunch of thieves, I will never buy anything from there again and I am a member. NEVER WILL i buy a tool from there again.”

Helpful Report

Posted 2 months ago

“Had to replace hand truck tires three (3) times in four years. First tires rotted, second set rotted after falling apart from the hub, third set were solid puncture proof but just fell apart at the hub because the metal attaching to the hub is thin.”

Helpful Report

Posted 2 months ago

“Ordering from harbor freight online, and receiving my merchandise takes forever in a day, I will never order online again. Also the reason why harbor freight's tools are so cheap is because they are garbage, I am a high precision machinist, and I bought some of their tools, and sent them to have them calibrated because I cannot use uncalibrated gauges in my trade. And they said harbor freight tools are junk”

Helpful Report

Posted 2 months ago

“Bought "run flat" dolly replacement wheel for a dolly I had previously purchased there. Hub assembly literally came apart after a few uses. Took back for a replacement. Replacement wheel did same thing after second use. Hubs are not even tack welded together, wheels super thin cheap metal. Very dangerous on a load bearing item like a dolly. Took back second wheel, cashier yawned in my face, repeatedly asked for my phone #, five times. Oh, I need a receipt she said. I bought many items from them. She pulled up the transaction record. But miraculously couldn't find that wheel on there. I'm done w them. Cheap junk, pathetic customer service. Erie, Pennsylvania branch. You suck.”

Helpful Report

Posted 3 months ago

“Tool tray missing all screws called the help center the help offered not customer friendly advice returned to store ?but I paid fro shipping To returnable never buy from this clowns again”

Helpful Report

Posted 3 months ago

“Shopping the store with family and went to look at an angle grinder on sale. As I pulled it off the shelf down low, the box was opened and everything fell out onto the ground. Despite it not being my fault it fell to the ground, I picked everything back up and set it on the shelf so that it was obvious the box was opened. I grabbed a brand new one and took a look at it to decide if I wanted to purchase and then to find out what accessories I needed to go with it. When we got to the checkout, the store manager or that is what her tag said was behind the cashier and said to give us the one we opened and had taped it up. When we explained that it was opened and fell out and she was lucky we even picked it up, she rolled her eyes and said sure. They kept everything we had gone there to buy and lost out on the 1800 generator I was going to buy this weekend. Go look at the cameras and verify your facts before you accuse a customer of something! Will never buy from Harbor Freight unless that person is fired!”

Helpful Report

Posted 3 months ago

“The product that i purchased was defected, but i had purchased a 2 year warranty They replaced the product but at that time i had to purchase another 2 year warranty because the warranty is only good for one time use so its not really a two year warranty its a one and done. Never buy at Harbor Freight again”

Helpful Report

Posted 4 months ago

“As with many of these reviews, mine is mixed. Yesterday was the first and last time I’ll buy a power tool there. Was defective from the start. When I returned it the next day they tried to play the restocking fee card. I wasn’t having any of it. They eventually gave a full refund. The restocking fee should be considered as a warning. They don’t even have enough faith in there products to stand behind them so try to compensate with a restocking fee.”

Helpful Report

Posted 4 months ago

“We bought a drywall screw drill that broke after just a couple sheets of drywall so we took it back for a refund. They took $10 for a restocking fee for a broken pos tool. I'm done buying from harbor freight. I would have given it minus 10 stars if that was an option.”

Helpful Report

Posted 4 months ago

“Bought a tool to cut nails; pittsburg. It didn't work so I bought another tool same kind that worked Doyle at Harbor Freight. Was told I had returned too many items and even though it didn't work they wouldn't let me return it”

Helpful Report

Posted 4 months ago

“For some reason their computers can’t update their back stock. So traveled about an hour to the store in Jamestown Ny area for a product the sales associates claimed to have. No they only carry 1 but their computers claimed they have 3. Worse part is they were not willing to sell the display model. Shame on them and shame on the company for lack of product control. Your system should automatically update when a product is sold. Your management team suppose to do a check on the products they carry to make sure the in store stock count is the same as the computer.”

Helpful Report

Posted 5 months ago

“Bought a compression testing kit. When using only read 30 lbs on boat cylinders. Knew that could not be right so borrowed father in laws penske compression tester and read 115 lbs. i took this back and wanted to charge a 9 dollar restocking fee . The item does not work and not going to buy another and drive 30 minutes to take back again. The item was defective how the hell you gonna charge a restocking fee. This place sucks and poor customer service.”

Helpful Report

Posted 5 months ago

“Item purchased on 10/3/2025 and not used or opened. Took to the store (#13 Las Vegas) few days later with receipt, driver's licence and card used for purchase. When atempted to return cashier, manager and store manager ALL demanded a phone number. I refused and called HF customer service. Spoke to someone named Iein (he refused to provide any other ID information) and Meagan. Both claimed that phone number is required for return AND store can refuse return for ANY REASON whatsoever.”

Helpful Report

Posted 5 months ago

“The store # 03141 located in Cleburne , Texas i. t's not management and I didn't get the young man's name yesterday when I went in at about 12:00 noon on October the 7th 2025,.. I had left personal belongings wallet in a vehicle parked out at the recreation park many miles down south and by the time I realized that I was home in fort Worth so I did my friend said he was going to bring it Tuesday and we decided to meet at harbor freight where he needed to shop well I got there very early, before my friend was leaving the shop and he misunderstood I was there for almost 2 hours and then I went sat in the truck and the manager there at the store was concerned I mean he you could tell and then when my friend did show up I waited for him at another location to go eat and then we went to the store so he could shop because I had my personal and my wallet I had on my belongings but they seem to be very concerned in reality it looked a little weird thank you”

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Posted 5 months ago

“Brought the predator 2500. Never offered a warranty, but she reminded me plenty of times that there is a 20% restocking fee… It’s constantly shutting off. Even though I was told it would be strong enough for a pancake compressor.. First and last time shopping there.”

Helpful Report

Posted 5 months ago

Harbor Freight Tools is rated 1.7 based on 326 reviews