Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.68

1.7 Rating 311 Reviews

15 %

of reviewers recommend Harbor Freight Tools

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Metrics

1.7

Based on 311 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Harbor Freight Tools 5 star review on 13th March 2025

Luftwolf

Harbor Freight Tools 1 star review on 28th December 2024

"BUYER BEWARE! Be careful buying tools from Harbor Freight. They have initiated a ridiculous return policy for defective tool. I bought a Pop Rivet Gun Air Model. It tells you to fill with Hydraulic Fluid. It took 2 people and a vise to open the casing and 30 minutes. Filled it up and closed it. After hooking up the air, it shot the fluid all over my shirt, pants, & part I was working on along with the floor. Not Good. Then I figured out they shorted me the smaller 1\/8\" tip. So when I went to return it, I was told I could only exchange it for another one. so to check it out, the 27 year old manager tried to open the lower filler cap and could not get the cap off another brand new one. I explained that I had been shorted the smaller 1\/8\" tip. We verified that. I asked what was he going to do about the spraying fluid since the gun was identical. I told him I would need to drive 20 minutes back and if it didn't work, then 20 minutes back again each way. By again, even the bottom could not be opened, especially for me at 65 years old. He just shrugged his shoulders. I said I just wanted my money back sine he couldn't supply me a working one. He told me there is now still a 20% restocking fee, even though it can't be restocked. That's $14 of my hard earned money. He would not overwrite that. So I spent over an hour calling corporate only to have them tell me they were going to continue this foolish practice of stealing my money. Then after refusing and asking for a full refund they said they could only give me a gift card for the 20% to go buy more garbage in the store and maybe have another restock fee. I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. What I want them to answer is \"ARE THEY REALLY GOING TO RESTOCK THIS ITEM EVEN THOUGH IT DON'T WORK? And then sell more of them to some other sucker. I will be returning to the store 1 more time to cancel my membership and get a refund on that. And hopefully not have a 20% restock on that return? I've have been shopping there since they first opened their first stores in California many many years ago. PLEASE THINK TWICE BEFORE BUYING THINGS FROM HARBOR FREIGHT UNTIL THEY CHANGE THEIR WAYS! I am going to do a charge back for the $14 they stole from me. I will not use that stupid $14 gift card. I'll let Citibank deal with that. Money is tight and I have to work many hours to get that money just for them to steal it. THEY DON'T DESERVE MY BUSINESS OR YOURS.\r\nI have included the receipts for you to see."

Harbor Freight Tools 1 star review on 27th October 2024

Jeff Davis

Harbor Freight Tools 1 star review on 2nd September 2024

Anonymous

Anonymous // 01/01/2019

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“For some reason their computers can’t update their back stock. So traveled about an hour to the store in Jamestown Ny area for a product the sales associates claimed to have. No they only carry 1 but their computers claimed they have 3. Worse part is they were not willing to sell the display model. Shame on them and shame on the company for lack of product control. Your system should automatically update when a product is sold. Your management team suppose to do a check on the products they carry to make sure the in store stock count is the same as the computer.”

Helpful Report

Posted 2 days ago

“Bought a compression testing kit. When using only read 30 lbs on boat cylinders. Knew that could not be right so borrowed father in laws penske compression tester and read 115 lbs. i took this back and wanted to charge a 9 dollar restocking fee . The item does not work and not going to buy another and drive 30 minutes to take back again. The item was defective how the hell you gonna charge a restocking fee. This place sucks and poor customer service.”

Helpful Report

Posted 3 days ago

“Item purchased on 10/3/2025 and not used or opened. Took to the store (#13 Las Vegas) few days later with receipt, driver's licence and card used for purchase. When atempted to return cashier, manager and store manager ALL demanded a phone number. I refused and called HF customer service. Spoke to someone named Iein (he refused to provide any other ID information) and Meagan. Both claimed that phone number is required for return AND store can refuse return for ANY REASON whatsoever.”

Helpful Report

Posted 4 days ago

“The store # 03141 located in Cleburne , Texas i. t's not management and I didn't get the young man's name yesterday when I went in at about 12:00 noon on October the 7th 2025,.. I had left personal belongings wallet in a vehicle parked out at the recreation park many miles down south and by the time I realized that I was home in fort Worth so I did my friend said he was going to bring it Tuesday and we decided to meet at harbor freight where he needed to shop well I got there very early, before my friend was leaving the shop and he misunderstood I was there for almost 2 hours and then I went sat in the truck and the manager there at the store was concerned I mean he you could tell and then when my friend did show up I waited for him at another location to go eat and then we went to the store so he could shop because I had my personal and my wallet I had on my belongings but they seem to be very concerned in reality it looked a little weird thank you”

Helpful Report

Posted 1 week ago

“Brought the predator 2500. Never offered a warranty, but she reminded me plenty of times that there is a 20% restocking fee… It’s constantly shutting off. Even though I was told it would be strong enough for a pancake compressor.. First and last time shopping there.”

Helpful Report

Posted 3 weeks ago

“I have an issue with a defective product and the return policy. I initially communicated with the local store where the item was purchased. A woman named Holly, identifying herself as a manager, hung up on my while I persisted for information regarding an exchange. A response I received from corporate stated "and exceptions outside of that timeframe are at the discretion of the store manager. While we cannot override those decisions at the corporate level...". While I was satisfied with the quality of the product I purchased, despite the defect, I will no longer reward Harbor Freight with my dollars, as a result on the non-existent customer service.”

Helpful Report

Posted 3 weeks ago

“Purchased some items on labor day weekend, got charged double for $70 item, contacted store about double charge, sales assured me to return back to store that it would be credited back on my back card drove another 80 miles round trip, Manager declined to credit my card, item was listed as non refundable, I DID Not have the item to refund me back, caution when purchasing items in Port Lavaca T x.”

Helpful Report

Posted 1 month ago

“Harbor freight backpack sprayer. A nozzle of the spray nozzle leak so bad I had to rebuild it with parts I had from another sprayer. Then when I filled it on a level surface, it tipped over and spelled out 4 gallons of expensive weed spray. Every other sprayer I had Between the base and the pump handle would hold the sprayer level on a surface until U could fill it. Not this one. And you do have to use that little cross strap to tie the two shoulder straps together. The sprayer is so wide that if you don’t use it one of your shoulder straps keep flopping loose and falling off your shoulder.A whole lot of trouble for $49 sprayer never pays to go cheap.”

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Posted 1 month ago

“NOT SUCH A GOID DEAL AFTER ALL. I think it's useless to purchase a battery powered tool from Harbour freight then the battery and charger are sold separately”

Helpful Report

Posted 1 month ago

“I purchased a badland 12000 pound winch in 24 I have only used it maybe 5 times in total I installed on my car trailer I did not purchase a extended warranty because it was not going to be used very often I tried using it recently and motor would not turn over harbor freight will do nothing with it poor customer service even tough I did not take warranty the said they are the supplier of these winches but the make NO REPLACEMENT PARTS ON THIS MODEL the only way to do anything is buy another winch from here (OR SOME PLACE ELSE) I would tell future customers (to look for another winch This is totally wrong they sell a product with no repair parts (shop somewhere else when considering a winch people save yourself the aggrivation) this is my warning to you ( VERY BAD CUSTOMER EXPERIENCE)”

Helpful Report

Posted 1 month ago

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Posted 1 month ago

“I wanted to buy an automotive scanning tool. I found what I wanted at my nearest store….one hour away. I drove there and was told it’s not in stock, in spite of the website stating that it was in stock. I pressed the issue after being told casually “just come back tomorrow”. I restated the the website shows that it’s available. The cashier told me that it only arrived that day. I explained that I drove an hour to get there and I wanted someone to find it and sell it to me. Another guy showed up and said I’d have to come back tomorrow to get it. I will not go back to that store. I am considering canceling my “membership”. The handling of this matter by the staff there is completely unacceptable.”

Helpful Report

Posted 2 months ago

“Bought one of the Preditor 3500 generator inverter and it has been in the camper and the spark arrester came loose and fell off. I had an extended warrantee on it but it expired last year. I didn't realize they have no parts for these generators. You buy the then throw away. They will not stand behind them or replace, no matter what. I am going to have to throw it away because its a fire hazard with spark arrester missing. I will not recommend them for anything nor go into their store again. They stand behind nothing.”

Helpful Report

Posted 2 months ago

“Should of read all of these reviews. Bought transfer pump and it was not what my husband wanted so email them to take this pump back and they said No Returns on pumps. Put a sign up over the pumps to let them know. You lost me as a customer.”

Helpful Report

Posted 2 months ago

“Very happy with the tools and the service at Harbor Freight.”

Helpful Report

Posted 2 months ago

“I bought a Predator 4550 Inverter Generator. I read the whole manual. I set it up exactly as required. I followed the directions to start it. The pull cord won't come out. I called the store, and they said I can return it. It's going to be over 90 degrees, and I live in a camper with no electricity and pets. I now have to try to lift the generator, drive 1/2 hour away, pay money for them to take the gas out, get another generator, buy more oil, return home and try again. I will never buy from them again. All they did was cost me more money and time.”

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Posted 2 months ago

“There tools are great tool and good service”

Helpful Report

Posted 2 months ago

“I think it is criminal to charge a 20% $42 in my case, restocking fee on an electronic device that is 1 day old and never used. I won't say never but probably won't shop there again.”

Helpful Report

Posted 3 months ago

“Beware of bad customer service. I called them a couple of times and waited on hold forever, so I chose the call me when it's my turn option. They never call back. I tried it a couple of times, but the same thing.”

Helpful Report

Posted 3 months ago

“I've never had an issue with Harbor Freight until today. Less than a week ago I purchased a chainsaw. I didn't need it as my reciprocating saw did the job. I never even opened the box so it was exactly as it was when I left the store down to the zip tie on the saw blade plastic cover. It had an opening on the box to carry it with and the cashier implied something was missing from that opening. Like what???? My hand??? Maybe it was just that employee or location but it appears they're not overly happy when you return something. Lost me as a customer @ that store.”

Helpful Report

Posted 3 months ago

Harbor Freight Tools is rated 1.7 based on 311 reviews