Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.69

1.7 Rating 302 Reviews

15 %

of reviewers recommend Harbor Freight Tools

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Metrics

1.7

Based on 302 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Harbor Freight Tools 5 star review on 13th March 2025

Luftwolf

Harbor Freight Tools 1 star review on 28th December 2024

"BUYER BEWARE! Be careful buying tools from Harbor Freight. They have initiated a ridiculous return policy for defective tool. I bought a Pop Rivet Gun Air Model. It tells you to fill with Hydraulic Fluid. It took 2 people and a vise to open the casing and 30 minutes. Filled it up and closed it. After hooking up the air, it shot the fluid all over my shirt, pants, & part I was working on along with the floor. Not Good. Then I figured out they shorted me the smaller 1\/8\" tip. So when I went to return it, I was told I could only exchange it for another one. so to check it out, the 27 year old manager tried to open the lower filler cap and could not get the cap off another brand new one. I explained that I had been shorted the smaller 1\/8\" tip. We verified that. I asked what was he going to do about the spraying fluid since the gun was identical. I told him I would need to drive 20 minutes back and if it didn't work, then 20 minutes back again each way. By again, even the bottom could not be opened, especially for me at 65 years old. He just shrugged his shoulders. I said I just wanted my money back sine he couldn't supply me a working one. He told me there is now still a 20% restocking fee, even though it can't be restocked. That's $14 of my hard earned money. He would not overwrite that. So I spent over an hour calling corporate only to have them tell me they were going to continue this foolish practice of stealing my money. Then after refusing and asking for a full refund they said they could only give me a gift card for the 20% to go buy more garbage in the store and maybe have another restock fee. I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. What I want them to answer is \"ARE THEY REALLY GOING TO RESTOCK THIS ITEM EVEN THOUGH IT DON'T WORK? And then sell more of them to some other sucker. I will be returning to the store 1 more time to cancel my membership and get a refund on that. And hopefully not have a 20% restock on that return? I've have been shopping there since they first opened their first stores in California many many years ago. PLEASE THINK TWICE BEFORE BUYING THINGS FROM HARBOR FREIGHT UNTIL THEY CHANGE THEIR WAYS! I am going to do a charge back for the $14 they stole from me. I will not use that stupid $14 gift card. I'll let Citibank deal with that. Money is tight and I have to work many hours to get that money just for them to steal it. THEY DON'T DESERVE MY BUSINESS OR YOURS.\r\nI have included the receipts for you to see."

Harbor Freight Tools 1 star review on 27th October 2024

Jeff Davis

Harbor Freight Tools 1 star review on 2nd September 2024

Anonymous

Anonymous // 01/01/2019

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“I purchased a badland 12000 pound winch in 24 I have only used it maybe 5 times in total I installed on my car trailer I did not purchase a extended warranty because it was not going to be used very often I tried using it recently and motor would not turn over harbor freight will do nothing with it poor customer service even tough I did not take warranty the said they are the supplier of these winches but the make NO REPLACEMENT PARTS ON THIS MODEL the only way to do anything is buy another winch from here (OR SOME PLACE ELSE) I would tell future customers (to look for another winch This is totally wrong they sell a product with no repair parts (shop somewhere else when considering a winch people save yourself the aggrivation) this is my warning to you ( VERY BAD CUSTOMER EXPERIENCE)”

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Posted 7 hours ago

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Posted 7 hours ago

“I wanted to buy an automotive scanning tool. I found what I wanted at my nearest store….one hour away. I drove there and was told it’s not in stock, in spite of the website stating that it was in stock. I pressed the issue after being told casually “just come back tomorrow”. I restated the the website shows that it’s available. The cashier told me that it only arrived that day. I explained that I drove an hour to get there and I wanted someone to find it and sell it to me. Another guy showed up and said I’d have to come back tomorrow to get it. I will not go back to that store. I am considering canceling my “membership”. The handling of this matter by the staff there is completely unacceptable.”

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Posted 2 weeks ago

“Bought one of the Preditor 3500 generator inverter and it has been in the camper and the spark arrester came loose and fell off. I had an extended warrantee on it but it expired last year. I didn't realize they have no parts for these generators. You buy the then throw away. They will not stand behind them or replace, no matter what. I am going to have to throw it away because its a fire hazard with spark arrester missing. I will not recommend them for anything nor go into their store again. They stand behind nothing.”

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Posted 2 weeks ago

“Should of read all of these reviews. Bought transfer pump and it was not what my husband wanted so email them to take this pump back and they said No Returns on pumps. Put a sign up over the pumps to let them know. You lost me as a customer.”

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Posted 2 weeks ago

“Very happy with the tools and the service at Harbor Freight.”

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Posted 3 weeks ago

“I bought a Predator 4550 Inverter Generator. I read the whole manual. I set it up exactly as required. I followed the directions to start it. The pull cord won't come out. I called the store, and they said I can return it. It's going to be over 90 degrees, and I live in a camper with no electricity and pets. I now have to try to lift the generator, drive 1/2 hour away, pay money for them to take the gas out, get another generator, buy more oil, return home and try again. I will never buy from them again. All they did was cost me more money and time.”

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Posted 3 weeks ago

“There tools are great tool and good service”

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Posted 1 month ago

“I think it is criminal to charge a 20% $42 in my case, restocking fee on an electronic device that is 1 day old and never used. I won't say never but probably won't shop there again.”

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Posted 1 month ago

“Beware of bad customer service. I called them a couple of times and waited on hold forever, so I chose the call me when it's my turn option. They never call back. I tried it a couple of times, but the same thing.”

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Posted 1 month ago

“I've never had an issue with Harbor Freight until today. Less than a week ago I purchased a chainsaw. I didn't need it as my reciprocating saw did the job. I never even opened the box so it was exactly as it was when I left the store down to the zip tie on the saw blade plastic cover. It had an opening on the box to carry it with and the cashier implied something was missing from that opening. Like what???? My hand??? Maybe it was just that employee or location but it appears they're not overly happy when you return something. Lost me as a customer @ that store.”

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Posted 2 months ago

“Bought one of your electric pressure washers, $200 used it twice. The housing where you connect The water hose broke very easily, f*** tried several ways to fix it can't be fixed.”

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Posted 2 months ago

“Purchased a rotary hammer chipping tool and was told there is a restocking fee, however the cashier never stated it is 20%. The tool I purchased was $229.00 and the fee was $46.00 for an hour of use. Their hammer products do not compare to Bosch or Milwaukee products. I called to dispute the excessive charge, however it is in the very, very fine print on the reverse side of the receipt. BEWARE! The old adage applies, you get what you pay for! An expensive lesson not to take a chance on a cheap tool!”

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Posted 3 months ago

“they cancel my order online two times , i lose time”

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Posted 3 months ago

“Looked good on the internet, maybe I should have waited to go there and find out they did not have the banks framing nailer I wanted. I decided to look at the vacuum cleaners and guess what, they did not have the 3 gallon bauer one I wanted. Asked the clerk, kinda rude and he said if not on the shelf then we are out. Not sure if that was true with him not even looking at me when he said it. I will go to home depot, they at least stock what the preach.”

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Posted 3 months ago

“No flexibility on return policy. Purchased most expensive Bauer electric power washer last summer and used once. Tried to use this year and quit after 5 minutes. Went through all trouble shooting. Spoke with local store manager who told me I had no recourse since I didn't purchase a warranty plan. She offered no further solutions. I will take my unit to a repair shop and will no longer purchase anything from Harbor Freight.”

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Posted 4 months ago

“I have been buying at harbor freight for many years. Usually I am happy with what I get. Recently I purchased a 20 gallon air compressor. It works great if the temperature is over 80, otherwise it will not start. It powers my air tools just fine. My problem is when I need it most is when it's cooler. Do not buy the McGraw compressor. Go for the Hercules.”

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Posted 4 months ago

“Ordered a replacement tent online for my barn. It wasn't the proper dimensions. So I took it to the Los Lunas location to return it. The box had not been opened I had the email receipt on my phone. The female manager told me she would not take my return because that particular store did not stock that item. She was unbearably rude. She refused to look up the item, view my receipt and treated me like I was a nuisance. I was so appalled I took my Harbor Freight Credit Card out and asked for a pair of scissors. Suddenly another employee came over and inquired about the problem. I reiterated to her I wanted to return the tent. Her response was "no problem". She concluded the return and I left the store stunned by the whole experience. That very day I paid off my card balance and chopped my card into pieces.”

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Posted 4 months ago

“Products are Chinese junk! No longer cheap. Return policy bad. Why are they still in business?”

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Posted 4 months ago

“I have bought a few items last minute that other places didn’t have in stock / nice to have in the neighborhood”

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Posted 4 months ago

Harbor Freight Tools is rated 1.7 based on 302 reviews