I've never had an issue with Harbor Freight until today. Less than a week ago I purchased a chainsaw. I didn't need it as my reciprocating saw did the job. I never even opened the box so it was exactly as it was when I left the store down to the zip tie on the saw blade plastic cover. It had an opening on the box to carry it with and the cashier implied something was missing from that opening. Like what???? My hand??? Maybe it was just that employee or location but it appears they're not overly happy when you return something. Lost me as a customer @ that store.