Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.65

1.7 Rating 111 Reviews

15 %

of reviewers recommend Harbor Freight Tools

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1.7

Based on 111 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Harbor Freight Tools 1 star review on 5th April 2024

Sylvia

Harbor Freight Tools 5 star review on 28th March 2024

Lisa Robbins

Harbor Freight Tools 1 star review on 21st August 2023

Anonymous

Anonymous // 01/01/2019

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“Howdy. Looking for birthday present for automotive gifts. Juan, store mgr went out of his way to help us. We did find good gifts with his help. Goog man and Mgr. I always shop at HF in Los Lunas NM 87031. Thank you, Doug”

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Posted 1 year ago

“Poor customer service and cheap quality tools”

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Posted 1 year ago

“I own 2 Predator generators and they are NO GOOD … I am telling everyone do not buy these generators .. nobody tries to help you fix the problem!!!!! The newest generator is an inverter .. only about 60 hours on the generator and it quits working … CANNOT GET ANY HELP FROM HARBOR FREIGHT TO GET THIS HORRIBLE GENERATOR FIXED !!!! DO NOT BUY FROM HARBOR FREIGHT — HORRIBLE COMPANY”

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Posted 1 year ago

“Luke at harbor freight on Hillsborough av tampa fl was extremely helpful Thought tool didn't work but it was operator error (me) he kindly took time to show how to use it Thank you Luke. You are great👍✔✔✔”

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Posted 1 year ago

“I WILL NOT BE BUYING FROM HARBOR FREIGHT ANYMORE. I purchased about $100 worth of tool box organizers from Harbor Freight. Not knowing exactly what I needed, I also bought $100 worth of the same kind of organizers from Menards. Both stores are in Bloomington, IN. I finally finished organizing and found that I needed to return some of the items. These item were in the original packaging and I had my receipt. I tried returning these to Harbor Freight. After even getting the manager, they told me that they can't take them back because it was older than a 90 day purchase. I ask them, are you sure you want to do that, because I am in charge of buying tools for about 50 technicians, for the company I work for. I also told them that I wouldn't be buying any of those tools at Harbor Freight which is thousands of dollars. I am not sure why Harbor Freight even have store managers because the manager still just told me what he was programmed to say and it did matter to him. On another note, I took everything back to Menards and there were no questions asked, they gave me an in store credit, which I asked Harbor Freight to do and they refused. 5 stars for Menards. This review is also posted on BBB and I will continue to post on other social media sites.”

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Posted 1 year ago

“they advertise a 20 % of first entire purchase when you sign up for their credit card, tell you that more info. is needed to get out of the discount. 2 weeks later they send the card but screw you out of the discount. furthermore when you decide to apply the cachiers are rude and dismissive because they have to do it while in line. did this to 2 of my friends. they also took away all the coupons they used to give so now you have to pay top price for inferior products. 0 stars from me.”

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Posted 1 year ago

“I think it is unbelievable that as a policy they cannot transfer tools from ine store to the next! Every other retailer in the planet does so with ease! I guess when you are so successful, it orives there is no motivation to make some changes outside if tool products!”

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Posted 1 year ago

“On Friday, July 9, 2022, I purchased the predator 9500 watt inverter generator to use as a home back up power source. On Saturday evening, while wiring a plug and service panel lockout on my house, the power went out. I hadn’t even got the generator unpacked. I unpacked the Predator, got it running, which was very easy to do, and made an emergency connection to my service panel. (Don’t do this if you are not experienced in electrical!). I made sure the service was disconnected from the utility company. I was able to run my central AC, fridge, two freezers, and satellite tv for five hours while we waited for power to be restored. No problem at all! This generator works great as an emergency backup, but is not designed to run everything in a house at once. Only use it to power necessary items. And get the big Predator with an inverter. Delicate electronics are more likely to be damaged if you use a generator without an inverter. Great price for this size inverter generator and purchased just in time! Worked great. It’s new, so I can’t comment on durability. Time will tell. I went back out after two weeks, hit “start” and it was running immediately! Looks like I made a good purchase. Went back and got another one for my sister’s house. Total cost for generator and electrical connections to house ran me about 20 percent of the price I was quoted for a stand by generator. I can crank up a generator and flip two switches when I need it for that kind of savings.”

Harbor Freight Tools 5 star review on 2nd August 2022

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Posted 1 year ago

“This company is a joke do not ever buy anything from them. Ever. They are a total joke.”

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Posted 1 year ago

“I purchased an off the shelf paint sprayer, never opened it, returned it a week later. They charged me a 10% restocking fee. The return girl said they informed me of this policy at purchase. They did not, I would not have bought it. She would not waive the fee. Very poor business.”

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Posted 1 year ago

“I bought a Harbor Freight Titanium Unlimited 200 and on the second use, it feeds wire as soon as the unit comes on. This is not only unacceptable, it's dangerous and I could have been electrocuted. The wire hit me on the pant leg before I realized it was feeding out automatically. I bought this from another person and it was still new in the box. Of course, I can't take it back because it has been past 90 days. The local store left me on hold for over 24 minutes and then got testy when I spoke with them. All this company is concerned about is MONEY. When a person has a budget, they may can afford to buy one, but not a second one. I called corporate to get help solving the problem and it seems the issue causing the problem can't be fixed. They can't even get the parts I need to do a repair. I'm quite frustrated with them. Good luck if you have an issue. I would suggest not doing business with this company period.”

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Posted 1 year ago

“poor.. previously marginally acceptable. Today, I have decided to forego any further patronage as the last straw is some folding wheel chocks.. brand new/never used failed. Piece of junk and the Mt Vernon, WA store refuses any recognition of their products due to purchase date. I even demanded to cancel my ITC membership.. and they can not! Too damn funny - sad - strange for an American Company.. oh but wait a minute.. THESE GUYS ARE NOT AMERICAN BASED.. THEY ARE CHINESE. As I've live in China.. they do not warranty anything less appliances and large items.. but, even that is a battle. See the simularities.. Harbor Freight Tools is yet another example of anti-American principles, workmanship, and pride. AVOID -- BOYCOTT IS NEEDED AS AMERICA CONTINUES TO BE DESTROYED!!”

Harbor Freight Tools 1 star review on 29th May 2022

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Posted 1 year ago

“I purchased the Insider Track card in December and used it to purchase one item. After that it has never been good for anything I have needed to purchase going forward. They change up the items it is good for every month so the chances of the item you need being valid for a discount are reduced.”

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Posted 1 year ago

“I purchased a 10x17 portable car port through them in Oct ‘21. I’m March a RAIN storm took it down. I contacted support and they say they don’t cover damages for EXTREME WEATHER!! Are you kidding me, we are not talking hurricane rain, we talking a NY rain storm! This company is ridiculous and sell cheap stuff. There is absolutely no reason it should hold up in rain when it’s rated HEAVY DUTY! I will NEVER purchase anything from them again and I say use caution when buying from this company as they do not stand behind their ptoducts!”

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Posted 1 year ago

“Loyal Predator 3500 inverter generator until recent. I purchased my first Predator a few years back. Great machine, quiet, and did what the reviews said it could do. The bonus I thought is how well Predator design was when doing maintenance (oil change, filter, spark plug, and so on) Easy, quick and well thought out. Very impressed and well thought out. Than I purchased another two 3500's this last year. They changed the design surrounding maintenance. They added a 2in hose to the oil drain area where the previous 3500 simply had a bolt. Unscrew it and the oil drained out the bottom by why of a rubber funnel. I remember the first time I changed the oil I thought is that all there is to this. Got it done in five minutes, note I use the machine frequently so I change the oil frequently. The hose idea doesn't work, barely drips out and makes a hell of a mess. You have to literally tip the machine in order for it to drain at all. Hu? doesn't make sense, also when tipping it it barely comes out. Plus the hose can only go sideways, that's why you have to tip it. isn't long enough to even get over the lip of the cover so you have to tip the machine to get it to come out. Oh, then, for the dipstick, they cheapened it to, tried to screw it back in after the oil change and nearly stripped it. Minutes later and with a few cus words I got it threaded correctly enough to get back one. Eventually I ended up stripping one of them. Note, if this happens lots of luck getting a new dipstick. Went to website for parts, finding that you have to order additional parts in order to get the dipstick. Cost to you around $80.00 for a $5.00 dipstick. Absolutely terrible. My question to Predator is why did you mess with such a good thing. The bolt worked so easy, took me less than five minutes to change oil for this machine and as much as I run it I change the oil frequently. Oh and another funny about this is you put a screw on the door that leads to the oil change. When prior you had a plastic hand screw to open this. Really, ha. I'm afraid to try and do the other maintenance pieces as I'm sure I will unfold further shortcuts and changes made to cheapen up the generator. Ya saved a few bucks and caused headaches for those who run these machines. Now is this all worth it to complain about this when the machine seems to be working ok. It is, because whoever had the bright idea of doing these changes obviously never works on anything mechanical. Guys like and truly appreciate when you have to fix or do maintenance on something that its easy. Ya had that, so sometime, just leave a good thing alone. Oh lastly and what's funny is how when you go out on Youtube to see how to change the oil on this model, there isn't even one that shows it with these changes. I looked because I thought I truly was missing something. Thought I might have missed the obvious. I didn't...”

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Posted 2 years ago

“Could not return a faulty item that I had purchased the two year extended warranty with .when I bought the item only 8 months ago I was told I did not need my receipt just my phone number we'll they lied. I'm sure they don't care if I come back but I have friends and family that will not be back either this is the Northport Alabama store and the manager is a Jerik”

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Posted 2 years ago

“Recently Tried applied to Harbor Freight in Aiken, SC, One of the store managers name Brent asked me what’s my availability I told him everyday except Sunday that’s (6 days to work with) which he responded with that’s not “GOOD ENOUGH” call me back when your availability changes. I believe he violated The Civil Rights Act of 1964”

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Posted 2 years ago

“Customer service is almost non existence On hold for over 20 minutes before I hung up. Called the store and the person told me to bring it in and he would look at the extra parts and maybe could tell me what they are for as there was no information about them in the case.”

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Posted 2 years ago

“Harbor Freight billed me for several items that never shipped, and shipped several items I never ordered. All from one particular warehouse. After 11 days of begging harbor freight via email, phone calls and social media, I have yet to be given any response at all. * Two items came up missing from the Dillon, SC docs (I know this because the label was created, which is what happens moments before it is attached to the box an placed on the FedEx outgoing pallet...FedEx never received the box). * The same warehouse neglected to include all the items in a different shipment (different tracking number) * On a third shipment (yet a different tracking number, the same warehouse included several packages of zip ties I never ordered. Harbor Freight refuses to address the issue * I have contacted customer service several times by phone and many times by email over the past 11 days. * I reached out to their social media department via facebook * I called the Dillon, SC warehouse (since your customer service refused to do anything at all) This is a clear cover up, as Harbor Freight has refused to address any of these issues for after 11 days of me continuously trying to get a response via phone, email, facebook. * Air Impact Wrench: Mysteriously disappeared from the shipping dock, and they refuse to fulfill the order, even though they charged me for it. * Air Ratchet: Mysteriously disappeared from the shipping dock, and you refuse to fulfill the order even though they charged me for it. * Duct Tape: missing item supposed to be included with the Air Oil * Zip Ties: Mysteriously arrived from Dillon SC without me ordering at all I have had to open an investigation with FedEx, and have to wait for a billing cycle to open up Fraud / Theft investigations with my Credit Card Company I seriously think they are going out of business, and just don't care about the consequences that other companies avoid like the plague.”

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Posted 2 years ago

“HF online charged me full price for my order, then only shipped half the order. Good luck talking to customer service, I've been on hold 36 min, still no help, how do you run a business like this? Oh well, it's the last time for me!”

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Posted 2 years ago

Harbor Freight Tools is rated 1.7 based on 111 reviews