Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.68

1.7 Rating 294 Reviews

15 %

of reviewers recommend Harbor Freight Tools

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Metrics

1.7

Based on 294 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Harbor Freight Tools 5 star review on 13th March 2025

Luftwolf

Harbor Freight Tools 1 star review on 28th December 2024

"BUYER BEWARE! Be careful buying tools from Harbor Freight. They have initiated a ridiculous return policy for defective tool. I bought a Pop Rivet Gun Air Model. It tells you to fill with Hydraulic Fluid. It took 2 people and a vise to open the casing and 30 minutes. Filled it up and closed it. After hooking up the air, it shot the fluid all over my shirt, pants, & part I was working on along with the floor. Not Good. Then I figured out they shorted me the smaller 1\/8\" tip. So when I went to return it, I was told I could only exchange it for another one. so to check it out, the 27 year old manager tried to open the lower filler cap and could not get the cap off another brand new one. I explained that I had been shorted the smaller 1\/8\" tip. We verified that. I asked what was he going to do about the spraying fluid since the gun was identical. I told him I would need to drive 20 minutes back and if it didn't work, then 20 minutes back again each way. By again, even the bottom could not be opened, especially for me at 65 years old. He just shrugged his shoulders. I said I just wanted my money back sine he couldn't supply me a working one. He told me there is now still a 20% restocking fee, even though it can't be restocked. That's $14 of my hard earned money. He would not overwrite that. So I spent over an hour calling corporate only to have them tell me they were going to continue this foolish practice of stealing my money. Then after refusing and asking for a full refund they said they could only give me a gift card for the 20% to go buy more garbage in the store and maybe have another restock fee. I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. What I want them to answer is \"ARE THEY REALLY GOING TO RESTOCK THIS ITEM EVEN THOUGH IT DON'T WORK? And then sell more of them to some other sucker. I will be returning to the store 1 more time to cancel my membership and get a refund on that. And hopefully not have a 20% restock on that return? I've have been shopping there since they first opened their first stores in California many many years ago. PLEASE THINK TWICE BEFORE BUYING THINGS FROM HARBOR FREIGHT UNTIL THEY CHANGE THEIR WAYS! I am going to do a charge back for the $14 they stole from me. I will not use that stupid $14 gift card. I'll let Citibank deal with that. Money is tight and I have to work many hours to get that money just for them to steal it. THEY DON'T DESERVE MY BUSINESS OR YOURS.\r\nI have included the receipts for you to see."

Harbor Freight Tools 1 star review on 27th October 2024

Jeff Davis

Harbor Freight Tools 1 star review on 2nd September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think it is criminal to charge a 20% $42 in my case, restocking fee on an electronic device that is 1 day old and never used. I won't say never but probably won't shop there again.”

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Posted 6 days ago

“Beware of bad customer service. I called them a couple of times and waited on hold forever, so I chose the call me when it's my turn option. They never call back. I tried it a couple of times, but the same thing.”

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Posted 1 week ago

“Bought one of your electric pressure washers, $200 used it twice. The housing where you connect The water hose broke very easily, f*** tried several ways to fix it can't be fixed.”

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Posted 3 weeks ago

“Purchased a rotary hammer chipping tool and was told there is a restocking fee, however the cashier never stated it is 20%. The tool I purchased was $229.00 and the fee was $46.00 for an hour of use. Their hammer products do not compare to Bosch or Milwaukee products. I called to dispute the excessive charge, however it is in the very, very fine print on the reverse side of the receipt. BEWARE! The old adage applies, you get what you pay for! An expensive lesson not to take a chance on a cheap tool!”

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Posted 1 month ago

“they cancel my order online two times , i lose time”

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Posted 1 month ago

“No flexibility on return policy. Purchased most expensive Bauer electric power washer last summer and used once. Tried to use this year and quit after 5 minutes. Went through all trouble shooting. Spoke with local store manager who told me I had no recourse since I didn't purchase a warranty plan. She offered no further solutions. I will take my unit to a repair shop and will no longer purchase anything from Harbor Freight.”

Helpful Report

Posted 2 months ago

“Ordered a replacement tent online for my barn. It wasn't the proper dimensions. So I took it to the Los Lunas location to return it. The box had not been opened I had the email receipt on my phone. The female manager told me she would not take my return because that particular store did not stock that item. She was unbearably rude. She refused to look up the item, view my receipt and treated me like I was a nuisance. I was so appalled I took my Harbor Freight Credit Card out and asked for a pair of scissors. Suddenly another employee came over and inquired about the problem. I reiterated to her I wanted to return the tent. Her response was "no problem". She concluded the return and I left the store stunned by the whole experience. That very day I paid off my card balance and chopped my card into pieces.”

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Posted 2 months ago

“Products are Chinese junk! No longer cheap. Return policy bad. Why are they still in business?”

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Posted 2 months ago

“Harbor Freight advertises how they have quality products and tools. I find the quality of there products are low end and they are only interested in extended warranties. I purchased a Viking compact power pack for jump starting my car. The unit is a joke! The unit never held a charge. The lithium battery is garbage. I kept charging it and when. I needed, it was dead as a door nail. I purchased a second unit and the same mode happened and when I just brought it to the store, they said warranty is 90 days and since I did not take out extended warranty I could buy the new model. What good is a unit that cannot last with a lithium battery. I have bought a number of brands of high end tools, my experience is Harbor Freight tools are low end junk”

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Posted 2 months ago

“Your return policy sucks!”

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Posted 3 months ago

“Won't stop sending emails. I tried to unsubscribe but it puts me to another application to receive even MORE "promotions". I emailed them and told them to stop the emails and they escalated them! Email harassment and stalking.”

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Posted 3 months ago

“Yesterday I was in my garage cleaning up. As I looked through shelves I saw a non functional nailer, several volt meters, solar motion light, flat tire, drill, etc. They broke after brief use. I called their customer service and asked if I could bring them back and exchange for a gift card to spend at their store. Response was a resounding NO. Their items are made very cheaply and if I buy, I use coupons.”

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Posted 3 months ago

“I had to take back an item that did not work and because I did not wanna upgrade they charge a 25% restocking fee After I purchased this item less than 24 hours prior .. I will never ever walk foot on their property again”

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Posted 4 months ago

“Very bad costumer services on product y try return I use 10 min it’s broke and the personal tell me call 1800 number”

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Posted 4 months ago

“Very bad costumer services on product y try return I use 10 min it’s broke and the personal tell me call 1800 number”

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Posted 4 months ago

“they suck and can't stop getting ads of them”

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Posted 4 months ago

“The location in Rockford, Illinois on E. 8th St. specifically manager JR have poor customer service skills. Very unprofessional and unethical. Will definitely not be going back to the store and do not recommend.”

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Posted 5 months ago

“The Russellville location in Arkansas has very poor customer service. Definitely do not recommend Harbor freight due to poor customer service.”

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Posted 5 months ago

“Bought a predator 5000 inverter generator for 1100 dollars n hf doesn't carry the replacement battery and worse, doesn't even know where I can get one. Can't find a battery in the dimensions required to fit inside the generator anywhere.of”

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Posted 5 months ago

“Understaffed and the staff could care less about the customers. Couldn't find anybody to help me, so I just left after wasting 30 minutes of my time”

Helpful Report

Posted 5 months ago

Harbor Freight Tools is rated 1.7 based on 294 reviews