Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.67

1.7 Rating 320 Reviews

15 %

of reviewers recommend Harbor Freight Tools

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Metrics

1.7

Based on 320 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Harbor Freight Tools 5 star review on 13th March 2025

Luftwolf

Harbor Freight Tools 1 star review on 28th December 2024

"BUYER BEWARE! Be careful buying tools from Harbor Freight. They have initiated a ridiculous return policy for defective tool. I bought a Pop Rivet Gun Air Model. It tells you to fill with Hydraulic Fluid. It took 2 people and a vise to open the casing and 30 minutes. Filled it up and closed it. After hooking up the air, it shot the fluid all over my shirt, pants, & part I was working on along with the floor. Not Good. Then I figured out they shorted me the smaller 1\/8\" tip. So when I went to return it, I was told I could only exchange it for another one. so to check it out, the 27 year old manager tried to open the lower filler cap and could not get the cap off another brand new one. I explained that I had been shorted the smaller 1\/8\" tip. We verified that. I asked what was he going to do about the spraying fluid since the gun was identical. I told him I would need to drive 20 minutes back and if it didn't work, then 20 minutes back again each way. By again, even the bottom could not be opened, especially for me at 65 years old. He just shrugged his shoulders. I said I just wanted my money back sine he couldn't supply me a working one. He told me there is now still a 20% restocking fee, even though it can't be restocked. That's $14 of my hard earned money. He would not overwrite that. So I spent over an hour calling corporate only to have them tell me they were going to continue this foolish practice of stealing my money. Then after refusing and asking for a full refund they said they could only give me a gift card for the 20% to go buy more garbage in the store and maybe have another restock fee. I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. What I want them to answer is \"ARE THEY REALLY GOING TO RESTOCK THIS ITEM EVEN THOUGH IT DON'T WORK? And then sell more of them to some other sucker. I will be returning to the store 1 more time to cancel my membership and get a refund on that. And hopefully not have a 20% restock on that return? I've have been shopping there since they first opened their first stores in California many many years ago. PLEASE THINK TWICE BEFORE BUYING THINGS FROM HARBOR FREIGHT UNTIL THEY CHANGE THEIR WAYS! I am going to do a charge back for the $14 they stole from me. I will not use that stupid $14 gift card. I'll let Citibank deal with that. Money is tight and I have to work many hours to get that money just for them to steal it. THEY DON'T DESERVE MY BUSINESS OR YOURS.\r\nI have included the receipts for you to see."

Harbor Freight Tools 1 star review on 27th October 2024

Jeff Davis

Harbor Freight Tools 1 star review on 2nd September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to replace hand truck tires three (3) times in four years. First tires rotted, second set rotted after falling apart from the hub, third set were solid puncture proof but just fell apart at the hub because the metal attaching to the hub is thin.”

Helpful Report

Posted 1 week ago

“Ordering from harbor freight online, and receiving my merchandise takes forever in a day, I will never order online again. Also the reason why harbor freight's tools are so cheap is because they are garbage, I am a high precision machinist, and I bought some of their tools, and sent them to have them calibrated because I cannot use uncalibrated gauges in my trade. And they said harbor freight tools are junk”

Helpful Report

Posted 2 weeks ago

“Bought "run flat" dolly replacement wheel for a dolly I had previously purchased there. Hub assembly literally came apart after a few uses. Took back for a replacement. Replacement wheel did same thing after second use. Hubs are not even tack welded together, wheels super thin cheap metal. Very dangerous on a load bearing item like a dolly. Took back second wheel, cashier yawned in my face, repeatedly asked for my phone #, five times. Oh, I need a receipt she said. I bought many items from them. She pulled up the transaction record. But miraculously couldn't find that wheel on there. I'm done w them. Cheap junk, pathetic customer service. Erie, Pennsylvania branch. You suck.”

Helpful Report

Posted 3 weeks ago

“Tool tray missing all screws called the help center the help offered not customer friendly advice returned to store ?but I paid fro shipping To returnable never buy from this clowns again”

Helpful Report

Posted 1 month ago

“Shopping the store with family and went to look at an angle grinder on sale. As I pulled it off the shelf down low, the box was opened and everything fell out onto the ground. Despite it not being my fault it fell to the ground, I picked everything back up and set it on the shelf so that it was obvious the box was opened. I grabbed a brand new one and took a look at it to decide if I wanted to purchase and then to find out what accessories I needed to go with it. When we got to the checkout, the store manager or that is what her tag said was behind the cashier and said to give us the one we opened and had taped it up. When we explained that it was opened and fell out and she was lucky we even picked it up, she rolled her eyes and said sure. They kept everything we had gone there to buy and lost out on the 1800 generator I was going to buy this weekend. Go look at the cameras and verify your facts before you accuse a customer of something! Will never buy from Harbor Freight unless that person is fired!”

Helpful Report

Posted 1 month ago

“The product that i purchased was defected, but i had purchased a 2 year warranty They replaced the product but at that time i had to purchase another 2 year warranty because the warranty is only good for one time use so its not really a two year warranty its a one and done. Never buy at Harbor Freight again”

Helpful Report

Posted 2 months ago

“We bought a drywall screw drill that broke after just a couple sheets of drywall so we took it back for a refund. They took $10 for a restocking fee for a broken pos tool. I'm done buying from harbor freight. I would have given it minus 10 stars if that was an option.”

Helpful Report

Posted 2 months ago

“Bought a tool to cut nails; pittsburg. It didn't work so I bought another tool same kind that worked Doyle at Harbor Freight. Was told I had returned too many items and even though it didn't work they wouldn't let me return it”

Helpful Report

Posted 2 months ago

“For some reason their computers can’t update their back stock. So traveled about an hour to the store in Jamestown Ny area for a product the sales associates claimed to have. No they only carry 1 but their computers claimed they have 3. Worse part is they were not willing to sell the display model. Shame on them and shame on the company for lack of product control. Your system should automatically update when a product is sold. Your management team suppose to do a check on the products they carry to make sure the in store stock count is the same as the computer.”

Helpful Report

Posted 2 months ago

“Bought a compression testing kit. When using only read 30 lbs on boat cylinders. Knew that could not be right so borrowed father in laws penske compression tester and read 115 lbs. i took this back and wanted to charge a 9 dollar restocking fee . The item does not work and not going to buy another and drive 30 minutes to take back again. The item was defective how the hell you gonna charge a restocking fee. This place sucks and poor customer service.”

Helpful Report

Posted 2 months ago

“Item purchased on 10/3/2025 and not used or opened. Took to the store (#13 Las Vegas) few days later with receipt, driver's licence and card used for purchase. When atempted to return cashier, manager and store manager ALL demanded a phone number. I refused and called HF customer service. Spoke to someone named Iein (he refused to provide any other ID information) and Meagan. Both claimed that phone number is required for return AND store can refuse return for ANY REASON whatsoever.”

Helpful Report

Posted 3 months ago

“Brought the predator 2500. Never offered a warranty, but she reminded me plenty of times that there is a 20% restocking fee… It’s constantly shutting off. Even though I was told it would be strong enough for a pancake compressor.. First and last time shopping there.”

Helpful Report

Posted 3 months ago

“I have an issue with a defective product and the return policy. I initially communicated with the local store where the item was purchased. A woman named Holly, identifying herself as a manager, hung up on my while I persisted for information regarding an exchange. A response I received from corporate stated "and exceptions outside of that timeframe are at the discretion of the store manager. While we cannot override those decisions at the corporate level...". While I was satisfied with the quality of the product I purchased, despite the defect, I will no longer reward Harbor Freight with my dollars, as a result on the non-existent customer service.”

Helpful Report

Posted 3 months ago

“Harbor freight backpack sprayer. A nozzle of the spray nozzle leak so bad I had to rebuild it with parts I had from another sprayer. Then when I filled it on a level surface, it tipped over and spelled out 4 gallons of expensive weed spray. Every other sprayer I had Between the base and the pump handle would hold the sprayer level on a surface until U could fill it. Not this one. And you do have to use that little cross strap to tie the two shoulder straps together. The sprayer is so wide that if you don’t use it one of your shoulder straps keep flopping loose and falling off your shoulder.A whole lot of trouble for $49 sprayer never pays to go cheap.”

Helpful Report

Posted 4 months ago

“NOT SUCH A GOID DEAL AFTER ALL. I think it's useless to purchase a battery powered tool from Harbour freight then the battery and charger are sold separately”

Helpful Report

Posted 4 months ago

“I purchased a badland 12000 pound winch in 24 I have only used it maybe 5 times in total I installed on my car trailer I did not purchase a extended warranty because it was not going to be used very often I tried using it recently and motor would not turn over harbor freight will do nothing with it poor customer service even tough I did not take warranty the said they are the supplier of these winches but the make NO REPLACEMENT PARTS ON THIS MODEL the only way to do anything is buy another winch from here (OR SOME PLACE ELSE) I would tell future customers (to look for another winch This is totally wrong they sell a product with no repair parts (shop somewhere else when considering a winch people save yourself the aggrivation) this is my warning to you ( VERY BAD CUSTOMER EXPERIENCE)”

Helpful Report

Posted 4 months ago

Helpful Report

Posted 4 months ago

“I wanted to buy an automotive scanning tool. I found what I wanted at my nearest store….one hour away. I drove there and was told it’s not in stock, in spite of the website stating that it was in stock. I pressed the issue after being told casually “just come back tomorrow”. I restated the the website shows that it’s available. The cashier told me that it only arrived that day. I explained that I drove an hour to get there and I wanted someone to find it and sell it to me. Another guy showed up and said I’d have to come back tomorrow to get it. I will not go back to that store. I am considering canceling my “membership”. The handling of this matter by the staff there is completely unacceptable.”

Helpful Report

Posted 4 months ago

“Bought one of the Preditor 3500 generator inverter and it has been in the camper and the spark arrester came loose and fell off. I had an extended warrantee on it but it expired last year. I didn't realize they have no parts for these generators. You buy the then throw away. They will not stand behind them or replace, no matter what. I am going to have to throw it away because its a fire hazard with spark arrester missing. I will not recommend them for anything nor go into their store again. They stand behind nothing.”

Helpful Report

Posted 5 months ago

“Should of read all of these reviews. Bought transfer pump and it was not what my husband wanted so email them to take this pump back and they said No Returns on pumps. Put a sign up over the pumps to let them know. You lost me as a customer.”

Helpful Report

Posted 5 months ago

Harbor Freight Tools is rated 1.7 based on 320 reviews