Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.64

1.6 Rating 113 Reviews

15 %

of reviewers recommend Harbor Freight Tools

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1.6

Based on 113 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Harbor Freight Tools 1 star review on 5th April 2024

Sylvia

Harbor Freight Tools 5 star review on 28th March 2024

Lisa Robbins

Harbor Freight Tools 1 star review on 21st August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently Tried applied to Harbor Freight in Aiken, SC, One of the store managers name Brent asked me what’s my availability I told him everyday except Sunday that’s (6 days to work with) which he responded with that’s not “GOOD ENOUGH” call me back when your availability changes. I believe he violated The Civil Rights Act of 1964”

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Posted 2 years ago

“Customer service is almost non existence On hold for over 20 minutes before I hung up. Called the store and the person told me to bring it in and he would look at the extra parts and maybe could tell me what they are for as there was no information about them in the case.”

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Posted 2 years ago

“Harbor Freight billed me for several items that never shipped, and shipped several items I never ordered. All from one particular warehouse. After 11 days of begging harbor freight via email, phone calls and social media, I have yet to be given any response at all. * Two items came up missing from the Dillon, SC docs (I know this because the label was created, which is what happens moments before it is attached to the box an placed on the FedEx outgoing pallet...FedEx never received the box). * The same warehouse neglected to include all the items in a different shipment (different tracking number) * On a third shipment (yet a different tracking number, the same warehouse included several packages of zip ties I never ordered. Harbor Freight refuses to address the issue * I have contacted customer service several times by phone and many times by email over the past 11 days. * I reached out to their social media department via facebook * I called the Dillon, SC warehouse (since your customer service refused to do anything at all) This is a clear cover up, as Harbor Freight has refused to address any of these issues for after 11 days of me continuously trying to get a response via phone, email, facebook. * Air Impact Wrench: Mysteriously disappeared from the shipping dock, and they refuse to fulfill the order, even though they charged me for it. * Air Ratchet: Mysteriously disappeared from the shipping dock, and you refuse to fulfill the order even though they charged me for it. * Duct Tape: missing item supposed to be included with the Air Oil * Zip Ties: Mysteriously arrived from Dillon SC without me ordering at all I have had to open an investigation with FedEx, and have to wait for a billing cycle to open up Fraud / Theft investigations with my Credit Card Company I seriously think they are going out of business, and just don't care about the consequences that other companies avoid like the plague.”

Helpful Report

Posted 2 years ago

“HF online charged me full price for my order, then only shipped half the order. Good luck talking to customer service, I've been on hold 36 min, still no help, how do you run a business like this? Oh well, it's the last time for me!”

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Posted 2 years ago

“They steal my receipt and took my $100 on a return!!! This happened at Harbor Freight Beaufort, SC”

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Posted 2 years ago

“Store in Newton NJ very unpleasant unwelcoming and unhelpful. It must suck to work for such a truly atrocious company. They must pay 50 cents an hour to get such horrible employees and the tools are bad too.”

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Posted 2 years ago

“I bought a generator from their website in early September. For 2 months they gave me the run around about whether it had been shipped. They charged me and sent me an email saying it had shipped. More calls and long waits on hold, and then finally, just shy of 2 months after I placed the order they called and admitted they’d never shipped it and told me they were giving me a refund. Zero apology from anyone through the whole process. I’ve since spoken to others who’ve had bad experiences with them. I will never consider buying anything from these people again.”

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Posted 3 years ago

“I ordered several items online on 4/14/20 as of today 6/4/20 I still have not received one of my items.”

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Posted 3 years ago

“The customer service at this POS company is horrible. The employees are the bottom of the barrel. Last time I went in I was in a line that the lady was doing some return that was taking a long time and told to go to another line. I went and that lady was a chatty taking fool. Going on about her kids and not doing her job. I got in another line that just opened up and they did not take the next person but who could run there the fastest. When I got to the front of the line the lady said to get in another line she was closing. I told her to F off and threw the item on the counter and walked out. I will pay more rather than go to HF its full of the lowest quality workers ever.”

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Posted 4 years ago

Harbor Freight Tools is rated 1.6 based on 113 reviews