This used to be my go to store for all tool purchases. Unfortunately, quality control and customer service have gone to the way side. I purchased a mortar/paint mixer, which started smoking upon first use. I returned and exchanged for another unit. That one lasted about a month before the built-in GFIC kept tripping preventing use. I yet again exchanged for a new unit. This one lasted as long as the first did. I took back to store with all receipts to show the issues I had been having with item. This time I wanted to return for a refund as it clearly is a poorly manufactured tool. The manager wanted to charge me $20 to “restock” a defective item that I could clearly show issues with. He also expressed that their tools are made for home/personal use and not professional contractors like myself. He described them as “light use capable”. I also have a Chicago Electric miter saw with a safety recall, which they have no solution for correcting. $300 saw that is unsafe to use with no resolution.