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Harbor Freight Tools Reviews

1.7 Rating 108 Reviews

16 %

of reviewers recommend Harbor Freight Tools

Company Reviews

1.7

Based on 108 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Harbor Freight Tools 1 star review on 5th April 2024

Harbor Freight Tools 1 star review on 5th April 2024

Harbor Freight Tools 5 star review on 28th March 2024

Harbor Freight Tools 5 star review on 28th March 2024

Harbor Freight Tools 5 star review on 28th March 2024

Harbor Freight Tools 1 star review on 21st August 2023

Harbor Freight Tools 1 star review on 21st August 2023

4

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a double barrel Rock tumbler. I called the 800 number for technical assistance at 8:30pm. I am now a customer for LIFE. Not only did I get an individual based in the US-Landon was incredible. He understands customer service. He did everything, including researching, to help find an answer for me. Thank you Harbour Freight for VALUING your clients and providing us with live, US based customer service. It really is appreciated.”

Posted 3 weeks ago

“I asked a store associate to help locate an item to be purchased. He was extremely rude and arrogant! I will not shop in this store again. Previously I'd always been satisfied with Store personnel and products .”

Posted 3 weeks ago

“I am an Insider Member @ Harbor Freight. YES... It is worth the small fee! If you are not member, you need to read the fine print first before you go! (No reason for a bad review because you can't read the coupon properly.) I love the Harbor Freight in Portsmouth, NH. The staff there are very nice and so helpful on all my numerous trips there! I purchased two more US General Chests for gifts for students at Pathfinder Reg. Voc. H.S. today and I really wanted a "blue chest." Already bought a green one so I figured I would take a Red one...all of a sudden I hear them from out back saying "We found a blue one, it's the only one left!" I bought them both and was thrilled. Hoping to get the bottoms to these chests for the students, but I'm a sale shopper! So as soon as I see a good one, I'll be on it! Thanks to everyone at this store today for going above and beyond, especially getting them in my Subaru....barely! You hire the nicest people ever!”

Harbor Freight Tools 5 star review on 28th March 2024

Harbor Freight Tools 5 star review on 28th March 2024

Harbor Freight Tools 5 star review on 28th March 2024

Posted 4 weeks ago

“A few years ago, I bought a Hercules HE74 12" sliding compound miter saw, and I am very pleased with it. It replaced a similar but 10" Makita, so it was a hard act to follow. However, it has proved more capable in every feature, and the laser line enables easier accurate cuts. I use it more than any of my other power tools. For the serious DIYer, it is an impressive tool, and very good value.”

Posted 2 months ago

“Good store. Love Milwaukee Brand”

Posted 9 months ago

“I purchased a Steam Spray Clean machine from the Sandy store. I could not remember if I had purchased a warranty. I called & talked to Devon (sandy) who could not have been more polite and patient with me. First of all I was shocked to see that you give customers up to 90 days for a refund or an exchange! But I had bought a warranty so either way I was covered. I drove to the store, walked in no questions asked, I was in shock at the seamlessly, painless process! I sat pondering this in the parking lot for 2 minutes. I spent more time pondering it then I did actually completing the process. In fact, I have been at the McDonald’s drive-through for more time then what this took. Between the customer service Devon provided and really everyone of the Sandy Store & the 90 day refund/exchanges combined with the replacement warranty program, you have earned a customer for life!! I will also recommend Harbor freight to everyone I know!”

Posted 10 months ago

“Howdy. Looking for birthday present for automotive gifts. Juan, store mgr went out of his way to help us. We did find good gifts with his help. Goog man and Mgr. I always shop at HF in Los Lunas NM 87031. Thank you, Doug”

Posted 1 year ago

“Luke at harbor freight on Hillsborough av tampa fl was extremely helpful Thought tool didn't work but it was operator error (me) he kindly took time to show how to use it Thank you Luke. You are great👍✔✔✔”

Posted 1 year ago

“On Friday, July 9, 2022, I purchased the predator 9500 watt inverter generator to use as a home back up power source. On Saturday evening, while wiring a plug and service panel lockout on my house, the power went out. I hadn’t even got the generator unpacked. I unpacked the Predator, got it running, which was very easy to do, and made an emergency connection to my service panel. (Don’t do this if you are not experienced in electrical!). I made sure the service was disconnected from the utility company. I was able to run my central AC, fridge, two freezers, and satellite tv for five hours while we waited for power to be restored. No problem at all! This generator works great as an emergency backup, but is not designed to run everything in a house at once. Only use it to power necessary items. And get the big Predator with an inverter. Delicate electronics are more likely to be damaged if you use a generator without an inverter. Great price for this size inverter generator and purchased just in time! Worked great. It’s new, so I can’t comment on durability. Time will tell. I went back out after two weeks, hit “start” and it was running immediately! Looks like I made a good purchase. Went back and got another one for my sister’s house. Total cost for generator and electrical connections to house ran me about 20 percent of the price I was quoted for a stand by generator. I can crank up a generator and flip two switches when I need it for that kind of savings.”

Harbor Freight Tools 5 star review on 2nd August 2022

Posted 1 year ago

“The Associates at Harbor Freight in Montclair, California have always treated me like a value customer and I appreciate it very much. Thank you Associates”

Posted 2 years ago

“They are always helpful. If they can't help they will get someone to help me if they can't in the moment the next day”

Posted 5 years ago

“Purchased a rotary tool for about a third of big box stores and it's a higher voltage with more options and accessories.”

Posted 6 years ago

“Great selection.”

Posted 6 years ago

“Everything I have purchased worked as expected. They are not everyday tools. They are tools for your arsenal for when they are needed, and then they work just fine. Chop saw w/ stand, battery trickle chargers, jump starter battery, hand tools, solar kit, solar led light kits, over the last 5 years and all of still works.”

Posted 4 months ago

“Good experience and good service”

Posted 11 months ago

“Good prices and the 'Pittsburgh ' brand of hand tools hold a lifetime warranty, just as 'Craftsman' does/did.”

Posted 5 years ago

“I was able to Exchange a drill that I bought for one that would work. I bought one came home plugged it in and it didn't even work so I have to go back pay $0.02 more and then I got another one.”

Posted 5 years ago

“I've just got a question? If a product is on clearance and the display is the only one left. Now why is it they don't want to sell the display? And maybe I'm always looking from a common sense point of view. I had a manger tell me he couldn't sell the display because more might come in. And I'm thinking " then when more comes in take one out of the box and put on display...! Is it that hard to do something so simple? Went to buy a gun 3 weeks ago in Morganton at Rural King. Drove 30minutes one way and they refused to sell me a pistol. Because on my NC license it has (St) for street! On my gun permit it had (Street) spelled out! There's a scientific reason why they do that. It's called space! No not up in the sky or between your ears. There's very little space on the license to print everything... And the manager said it was wrong and would not sell me a gun. No common sense inexcusable idiot! There every where and they are Losing Business! Mine... What ever become of *Customer Satisfaction Guaranteed? And I was starting to like shopping HF!”

Posted 1 year ago

“This is a follow-up to my review of the Credit Card that HF did not seem to be able to refund for the ICON tool boxes they cancelled on me. Since my bank would still be trying to figure how how to do a dispute, I decided to lodge a complaint with BBB. The BBB is where to go if you have a legitimate dispute and have kept track of all the calls and other communication pertaining to the issue. BBB said they will notify HF within 48 hours which they did. Within that 48 hours I received an email notice from HF (Ca. HQ.) that my CC would be credited the for the funds, and also received two phone calls indicating the same. Interesting thing is; my card was credited within 24 hours? That is something that usually takes 4-5 days? Plus HF did send me a gift card for $50, which is appreciated. Also, i do believe that mngrs Dave and Stephanie were really trying to help but they were hampered by incompetence by folks elsewhere. The bright spot at the Superstition Springs store in Mesa is Alex.”

Posted 1 day ago

“I went to your store in Brownsville tx, I love your store is like kid in a candy store for me but what happened I never had a problem with none of the employees or the previous manager , but the lady that is your manager now, is very rude and she didn’t let me of the employee tat want to help me, having like four employees I ask about 4 times I even got in line to get the help but she refused to let anybody help me, I didn’t get what I wanted so I pay for what I had, and I told the employee that I was going to complain and he said I already looking for another job because of her and I would appreciate if you can do something about it, so that I don’t have to go all the way to Harlingen because I am not going back till you please get a new manager, thank you, my name is Jorge Hinojosa and I always go there for tools,so please do something about it.”

Posted 2 weeks ago

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Harbor Freight Tools is rated 1.7 based on 108 reviews