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Harbor Freight Tools Reviews

1.6 Rating 113 Reviews

15 %

of reviewers recommend Harbor Freight Tools

Company Reviews

1.6

Based on 113 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Harbor Freight Tools 1 star review on 5th April 2024

Harbor Freight Tools 1 star review on 5th April 2024

Harbor Freight Tools 5 star review on 28th March 2024

Harbor Freight Tools 5 star review on 28th March 2024

Harbor Freight Tools 5 star review on 28th March 2024

Harbor Freight Tools 1 star review on 21st August 2023

Harbor Freight Tools 1 star review on 21st August 2023

4

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a life long loyal customer if harbor freight tools along with most of my family and friends and I've always had great customer service and help when I needed questions answered and no hassles when having to return a faulty item for a new replacement. I typically don't purchase an extended warranty unless the item is a big ticket item and there has only been a few over the year's. I purchased one of the 7X10" mini metal lathes a couple years back and paid a lot for it so I opted for the extended warranty. I now have a non working mini lathe that's no better than a paper weight without the replacement part's. I was under the impression that everytime a made a purchase and gave the clerk my phone number that it would be as good as any proof of purchase receipt. Now that I actually need to use my warranty for replacement parts Harbor Freight can't seem to find my warranty. I paid a good bit of money to have that protection for what? I feel cheated and ripped off. They have lost a life long customer and many other's i know will not give them their business . I hate to sound so negative, but I feel very let down by them.”

Posted 5 months ago

“Worst service and employees next to Walmart, ask them 'are you aware of the company scam through email', most will say No. if you use CC of any kine you will be scammed, your email will be hacked and HF will not acknowledge. I tried using cash, and It's just as bad, they pretend it doesn't exist. I call corporate and none seems to be aware, HF full of BS.”

Posted 5 months ago

“concerning harbor freight lawrenceville ga they ask too many personal questions .. company IS UNFAIR TO POOR PEOPLE AND SENIORS WHO DO NOT HAVE A PHONE. I WILL NOT BUY A WASHER FROM THEM STEVE N”

Posted 5 months ago

“Reading through some of these reviews, I see that I'm not the only one who got clipped for a 20% RESTOCKING FEE for a pressure washer with a defective design, that was falsely advertised. AVOID THIS SLEAZY COMPANY!!!”

Posted 7 months ago

“They have an employee at the Neosho store that sleeps with married coworkers.”

Harbor Freight Tools 1 star review on 21st August 2023

Harbor Freight Tools 1 star review on 21st August 2023

Posted 8 months ago

“Worst company I've ever dealt with, will never buy anything at all from them ever again. Delivery time sucks, peoples attitudes suck.”

Posted 8 months ago

“They have scams going on and not alerting the customers bad business”

Harbor Freight Tools 1 star review on 24th July 2023

Posted 9 months ago

“Won't let cashiers scan in coupons for customers that may have forgotten their phone or don't have access to the internet super cheap and a bad policy in my opinion.”

Posted 10 months ago

“Bought a new motor electric from Council Bluffs store got it. Home opened it and realized it was way too big to fit where I needed it so I returned it the next day and didn’t even remove it from the box and was charged a 20% restocking fee, which I believe is completely ridiculous. How was a person supposed to know the size of the motor prior to opening it?”

Posted 11 months ago

“Don't buy predator power equipment from harbor freight .They sold me a defective power washer then charge me 200.00 to return it 20% restocking fee on a defective machine is unbelievable. 4400lb pressure washer didn't last 2 min before it shutoff and would not restart”

Posted 11 months ago

“If You Buy Your Tools Anywhere Else, You're Throwing Your Money Away! No Hassle Return Policy 100% Satisfaction Guaranteed This quote from Harbor Freight is 100% a lie! The generator was defective, thus when I returned the generator and battery I was charged a RESTOCKING FEE for something that I hope was NOT RESTOCKED! Don't trust this company when you buy high dollar items and they arrive defective! They try and force you to take a replacement! There were two generators I considered, one from this company, the Predator 9000, and the Westinghouse 9500 unit, comparable in price. I chose the Predator, major mistake, it arrived with no negative battery cable, that did not bother me much, it was the LOUSY CUSTOMER SERVICE! When I called to see if I could get it replaced, I got a 3 hour run-a-round before finally being told that it came that way and I had to but the negative post! It was at that point I knew I didn't want to deal with this company and any product! Then I met the Sales Manager at the Conroe Harbor Freight Store, in Conroe, TX right off I-45, this person told me it's company policy to ALWAYS charge a 20% restocking fee defective or not! I showed him in writing where it says "May Charge", he said no, Harbor Freight ALWAYS charges the 20% restocking fee even on DEFECTIVE EQUIPMENT! I recommend going somewhere else, it's safer!”

Posted 1 year ago

“I was in the Burleson store and saw a fan being sold as an open box. I wanted to plug it in to make sure it worked. I asked for the location of an electrical outlet and a lady told me where one was. Before I could get to it with the fan, another female employee told me that their policy is to not let people plug things in, because it could throw a breaker!!! First, if this fan throws a breaker, it’s defective and shouldn’t be sold! Two, if it throws a breaker, a tool store should be able to reset it! I left the store…never coming back!”

Posted 1 year ago

“Poor customer service and cheap quality tools”

Posted 1 year ago

“I own 2 Predator generators and they are NO GOOD … I am telling everyone do not buy these generators .. nobody tries to help you fix the problem!!!!! The newest generator is an inverter .. only about 60 hours on the generator and it quits working … CANNOT GET ANY HELP FROM HARBOR FREIGHT TO GET THIS HORRIBLE GENERATOR FIXED !!!! DO NOT BUY FROM HARBOR FREIGHT — HORRIBLE COMPANY”

Posted 1 year ago

“I WILL NOT BE BUYING FROM HARBOR FREIGHT ANYMORE. I purchased about $100 worth of tool box organizers from Harbor Freight. Not knowing exactly what I needed, I also bought $100 worth of the same kind of organizers from Menards. Both stores are in Bloomington, IN. I finally finished organizing and found that I needed to return some of the items. These item were in the original packaging and I had my receipt. I tried returning these to Harbor Freight. After even getting the manager, they told me that they can't take them back because it was older than a 90 day purchase. I ask them, are you sure you want to do that, because I am in charge of buying tools for about 50 technicians, for the company I work for. I also told them that I wouldn't be buying any of those tools at Harbor Freight which is thousands of dollars. I am not sure why Harbor Freight even have store managers because the manager still just told me what he was programmed to say and it did matter to him. On another note, I took everything back to Menards and there were no questions asked, they gave me an in store credit, which I asked Harbor Freight to do and they refused. 5 stars for Menards. This review is also posted on BBB and I will continue to post on other social media sites.”

Posted 1 year ago

“they advertise a 20 % of first entire purchase when you sign up for their credit card, tell you that more info. is needed to get out of the discount. 2 weeks later they send the card but screw you out of the discount. furthermore when you decide to apply the cachiers are rude and dismissive because they have to do it while in line. did this to 2 of my friends. they also took away all the coupons they used to give so now you have to pay top price for inferior products. 0 stars from me.”

Posted 1 year ago

“I think it is unbelievable that as a policy they cannot transfer tools from ine store to the next! Every other retailer in the planet does so with ease! I guess when you are so successful, it orives there is no motivation to make some changes outside if tool products!”

Posted 1 year ago

“This company is a joke do not ever buy anything from them. Ever. They are a total joke.”

Posted 1 year ago

“I purchased an off the shelf paint sprayer, never opened it, returned it a week later. They charged me a 10% restocking fee. The return girl said they informed me of this policy at purchase. They did not, I would not have bought it. She would not waive the fee. Very poor business.”

Posted 1 year ago

“I bought a Harbor Freight Titanium Unlimited 200 and on the second use, it feeds wire as soon as the unit comes on. This is not only unacceptable, it's dangerous and I could have been electrocuted. The wire hit me on the pant leg before I realized it was feeding out automatically. I bought this from another person and it was still new in the box. Of course, I can't take it back because it has been past 90 days. The local store left me on hold for over 24 minutes and then got testy when I spoke with them. All this company is concerned about is MONEY. When a person has a budget, they may can afford to buy one, but not a second one. I called corporate to get help solving the problem and it seems the issue causing the problem can't be fixed. They can't even get the parts I need to do a repair. I'm quite frustrated with them. Good luck if you have an issue. I would suggest not doing business with this company period.”

Posted 1 year ago

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Harbor Freight Tools is rated 1.6 based on 113 reviews