Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Harbor Freight Tools Reviews

1.7 Rating 111 Reviews

15 %

of reviewers recommend Harbor Freight Tools

Company Reviews

1.7

Based on 111 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Write Your review

Tell us how Harbor Freight Tools made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Harbor Freight Tools 1 star review on 5th April 2024

Harbor Freight Tools 1 star review on 5th April 2024

Harbor Freight Tools 5 star review on 28th March 2024

Harbor Freight Tools 5 star review on 28th March 2024

Harbor Freight Tools 5 star review on 28th March 2024

Harbor Freight Tools 1 star review on 21st August 2023

Harbor Freight Tools 1 star review on 21st August 2023

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Union wall safe from Harbor Freight and went past the 90 days but when i went to install it, the instructions were incomplete and didnt even mention the hardware that was used or how to install. You wouldnt have even thought the supplied install instructions was for this safe. So i called Union Safe and the head guy in that dept didnt even understand what the instructions were for-their main guy over that dept! I called and asked if I could bring the merchandise back and manager said yes. When i got there she looked up my account and because it was more than 90 days refused to refund so I told her I was not taking it back and they could resale it! I was so frustrated with this whole ordeal. One star for rating is too much! Im a contractorand have bought a lot of stuff from there. Not anymore! I guess thats why they only have 1 1/2 stars on Google reviews! I walked out! And they wont even wink at reselling it and making proofit off customer. Btw, there customer service was no better!”

Posted 2 months ago

“Store worker told me they did not sell battery load tester that other people asked for them well they do Viking 6/12 volt tester he did not even help look for it”

Posted 2 months ago

“I purchased a Hercules rotary hammer drill and I used it one time. It ran properly for approximately 1 minute before it stop hammering and I have a new bit that is jammed in the drill and will not released. There is only a 90 day warranty on their tools unless you purchase an extended warranty. Long story short, you get what you pay for. Don't buy cheap tools if you plan on working with them.”

Posted 2 months ago

“Poor trained employee and trainer both, one failed to traine the other failed to ask for help.i ordered am in store trailer the trainer came out had the trainee stamp a title for the trailer the trainee failed to stamp the titile in the right place i state to the trainner she does not know what she is doing the trainner said somthing about her foot and a affitdavid its best to watch the video let her behaver speak for it self the trainer should be fired ,el paso tx store on americas”

Posted 2 months ago

“When I was there, at the Duluth Hwy location I got interrogated about my return by the cashier Kayla however, I noticed the man next to me didn’t get questioned at all, he was doing a return as well. Certain staff need to do better on there customer service skills. Very unprofessional Customer service like another review, said could be a race thing.”

Posted 2 months ago

“Don't waste your time, and remember you get what you pay for!! In addition their coupons are bogus.”

Posted 2 months ago

“It's been awhile since I shopped in my local store. I felt that they don't want my kind in the store. They were very friendly with the other people in the store, laughing and joking around. I waited patiently in line for about 8 minutes, when it was my turn, I didn't get greeted, no eye contact and no thank you after the sale was done. I went back a month later and still same response. It's been awhile since I shopped so I decided to go there today and when I went in I saw 2 sales people standing at 2 register talking. I wasn't greeted and the stares I received made me want to walk. So everywhere I went today I asked People of Color about Their experience shopping at Harbor Freight and they said the same thing. They were treated like they didn't belong there. A few Men of color said they tried to apply for a job there and was told that they were not hiring. But why do they have a sign in the window saying they are hiring. I'm unsubscribing from Their email and text. I WILL NOT be doing business with them anymore. EVER!!!!”

Posted 2 months ago

“The cashier was not nice they have attitude can't even look at u in north myrtle.”

Posted 2 months ago

“I have basically stopped buying tools from them I needed a ball joint separator their cost $89 on line Amazon $41 and that is why I don’t shop very often there anymore I got basically same kit for half the cost. (I have no problem waiting 2days for it at that price ). Everything they sell has doubled in cost I under inflation but it has not gone up that much everyone is jacking prices up. Sorry harbor freight but you were a great place to shop at one time. And I think the bargains you had are gone now I spend a few dollars more and I get a lot better longevity on power tools”

Posted 2 months ago

“Bought a 212 cc predator pump, March 2021. Used very little. The engine is junk now. Buyer beware, unless you have 200 dollars to burn. Thought it was carb., it’s the engine, that’s bad. Ordered carb, to find out ,it’s on backorder, 12 weeks, if then. Cancelled the order. The predator is junk, I even bought a newer one, 300 , now. Until I could fix the old one. What a mistake. You live and learn. I’m 71. Things aren’t like they were 30 years ago. Only business that steal from the consumer, are surviving. I buy what I can on social security, health reasons caused me to leave the work force early, just to have my money stolen after bad purchases. The old saying, you get what you pay for.”

Posted 2 months ago

“A few years ago, I bought a Hercules HE74 12" sliding compound miter saw, and I am very pleased with it. It replaced a similar but 10" Makita, so it was a hard act to follow. However, it has proved more capable in every feature, and the laser line enables easier accurate cuts. I use it more than any of my other power tools. For the serious DIYer, it is an impressive tool, and very good value.”

Posted 2 months ago

“There tools are junk”

Posted 3 months ago

“I paid for a 4 gallon oil free fortress air compressor for framing. The manager swore up and down this would compete with metabo Tank. Well. I've used it for one day and I can't even shoot 6 nails that can sink. I called them and they are Still taking 20% restock fee even though they Misslead me into a bad purchase. Do NOT buy anything from harbor freight”

Posted 3 months ago

“I was to receive a 225 piece tool set back in November and still have not received it. Comp[any will not respond to calls or emails. I think the company is trying to scam me. Be very wary of this company.”

Posted 3 months ago

“Horrible customer service. It takes weeks to get any kind of a response. I finally received my gift card via email only to have them cancel after I gave it as a gift! Worst experience! I will never buy anything from this company!”

Posted 3 months ago

“Only 1 cashier. The line was very long. They have really changed in customer service. No more going back there. This was congress and Lake Worthless.”

Posted 3 months ago

“Purchased Viking car jump starter. Never used it until recently and discovered it did not work. I kept it charged as per instructions. Only buy hand tools from them and be choosy about those! They would not give me anything on the item. Wasted $80.00!”

Posted 3 months ago

“In Nov. of 2020 I purchased a Viking lithium battery car jumper and charged it as the instructions stated. It stayed in the car until last month when I needed it. It would not work at all! I then charged it (it had lost all charge in less than a month). I tried to return it but discovered that I was out of luck because 90 days had long gone. The store would do nothing at all except say I'm sorry. I would have accepted a lot less than I paid in store credit. DO NOT BUY A VIKING PRODUCT!!!”

Posted 3 months ago

“Bought a generator it didn’t work 2 hours after purchase took it back manger wouldn’t replace, charged me 160.00 restock fee.i called corporate and got no where. No more gift cards or purchases from these guys unless they contact me and replace my generator, tell all buyers beware!!”

Posted 4 months ago

“I was at harbor freight 2931 West shore drive Holland Michigan and a elderly woman with blonde hair gave me a wicked look as soon as I entered the store. Then she was standing around check out with Olivia the girl that rang me up and neither one greeted me said thank you or anything..... although they were whispering to each other....so I will NEVER shop at this store again!!”

Posted 4 months ago

«
1
2
3
4
5
»

Harbor Freight Tools is rated 1.7 based on 111 reviews