Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.68

1.7 Rating 290 Reviews

15 %

of reviewers recommend Harbor Freight Tools

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Metrics

1.7

Based on 290 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Harbor Freight Tools 5 star review on 13th March 2025

Luftwolf

Harbor Freight Tools 1 star review on 28th December 2024

"BUYER BEWARE! Be careful buying tools from Harbor Freight. They have initiated a ridiculous return policy for defective tool. I bought a Pop Rivet Gun Air Model. It tells you to fill with Hydraulic Fluid. It took 2 people and a vise to open the casing and 30 minutes. Filled it up and closed it. After hooking up the air, it shot the fluid all over my shirt, pants, & part I was working on along with the floor. Not Good. Then I figured out they shorted me the smaller 1\/8\" tip. So when I went to return it, I was told I could only exchange it for another one. so to check it out, the 27 year old manager tried to open the lower filler cap and could not get the cap off another brand new one. I explained that I had been shorted the smaller 1\/8\" tip. We verified that. I asked what was he going to do about the spraying fluid since the gun was identical. I told him I would need to drive 20 minutes back and if it didn't work, then 20 minutes back again each way. By again, even the bottom could not be opened, especially for me at 65 years old. He just shrugged his shoulders. I said I just wanted my money back sine he couldn't supply me a working one. He told me there is now still a 20% restocking fee, even though it can't be restocked. That's $14 of my hard earned money. He would not overwrite that. So I spent over an hour calling corporate only to have them tell me they were going to continue this foolish practice of stealing my money. Then after refusing and asking for a full refund they said they could only give me a gift card for the 20% to go buy more garbage in the store and maybe have another restock fee. I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. What I want them to answer is \"ARE THEY REALLY GOING TO RESTOCK THIS ITEM EVEN THOUGH IT DON'T WORK? And then sell more of them to some other sucker. I will be returning to the store 1 more time to cancel my membership and get a refund on that. And hopefully not have a 20% restock on that return? I've have been shopping there since they first opened their first stores in California many many years ago. PLEASE THINK TWICE BEFORE BUYING THINGS FROM HARBOR FREIGHT UNTIL THEY CHANGE THEIR WAYS! I am going to do a charge back for the $14 they stole from me. I will not use that stupid $14 gift card. I'll let Citibank deal with that. Money is tight and I have to work many hours to get that money just for them to steal it. THEY DON'T DESERVE MY BUSINESS OR YOURS.\r\nI have included the receipts for you to see."

Harbor Freight Tools 1 star review on 27th October 2024

Jeff Davis

Harbor Freight Tools 1 star review on 2nd September 2024

Anonymous

Anonymous // 01/01/2019

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“Returned an air compressor thinking it did not work. The staff at the Kalamazoo location was very helpful and exchange was made. My apologies. All I needed to do was heat my garage! Thank you for understanding.”

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Posted 2 months ago

“I had to take back an item that did not work and because I did not wanna upgrade they charge a 25% restocking fee After I purchased this item less than 24 hours prior .. I will never ever walk foot on their property again”

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Posted 2 months ago

“Very bad costumer services on product y try return I use 10 min it’s broke and the personal tell me call 1800 number”

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Posted 2 months ago

“Very bad costumer services on product y try return I use 10 min it’s broke and the personal tell me call 1800 number”

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Posted 2 months ago

“they suck and can't stop getting ads of them”

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Posted 2 months ago

“Love harbor freight shop there all the time great reliable tools for awesome prices”

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Posted 3 months ago

“The location in Rockford, Illinois on E. 8th St. specifically manager JR have poor customer service skills. Very unprofessional and unethical. Will definitely not be going back to the store and do not recommend.”

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Posted 3 months ago

“The Russellville location in Arkansas has very poor customer service. Definitely do not recommend Harbor freight due to poor customer service.”

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Posted 3 months ago

“Bought a predator 5000 inverter generator for 1100 dollars n hf doesn't carry the replacement battery and worse, doesn't even know where I can get one. Can't find a battery in the dimensions required to fit inside the generator anywhere.of”

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Posted 3 months ago

“Understaffed and the staff could care less about the customers. Couldn't find anybody to help me, so I just left after wasting 30 minutes of my time”

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Posted 3 months ago

“Customers who came in the the store were rude and disrespectful, and would steal things and also displays. Total dirtbags!”

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Posted 3 months ago

“Harbor freight sends me text messages and emails about damn near every day but whenever you go to their store, you can never tell what’s on sale. Everybody has a different coupon and you can never find the coupon for the item you need to buy. I think they should just either have a good price or not. I’m done with Harbor freight”

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Posted 3 months ago

“The HFT 55 gallon trash bags are more like 35 gallon bags. Not even close. Waste of money. Back to Home Depot.”

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Posted 3 months ago

“I had a Portland blower/vacuum/ mulcher that I had used for about 4 years when the low speed on the switch went out and the vacuum bag got a hole because the material deteriorated so I went to the Queen Creek, Az store and bought another one, mod# 62337, it has been redesigned and while it is still a decent blower it is a terrible Vacuum/Mulcher ( blows air out of the vacuum nozzle), and barely picks up leaves! I feel it was a waste of money!”

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Posted 4 months ago

“For several years I have purchased products from Harbor Freight. I'm even an "Inside Track" member. Some products are good, some not so good; However, this is not what this review is about. I'm done with them for 1 simple reason. When Florida and North Carolina residents were and still are hurting from hurricane Helene, we heard nothing from Harbor Freight. Which is fine, they have a right not to support recovery efforts. However, as soon as the wild fires threatened Los Angeles, Harbor Freight sent out an email saying they were donating "Millions" of dollars to help the people of California. They also have the right to do this. But I, and you have the right NOT to support a business that is so obviously bias in their views.”

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Posted 4 months ago

“I had a damaged product but the customer service people were so lovely and helpful! I offered to upload photos and stuff but they took my word for it and help me get sorted with the return label and replacement immediately”

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Posted 4 months ago

“Went to buy a portable generator today at the Statesboro,Ga store.All sold out, but floor models on display.I was told they don’t sell floor models.So Harbor Freight would rather a family,children,old folks go without heat and lights during the snow event/inclement weather this week rather than disturb their floor models…I’m Not Impressed and hope you guys aren’t when you read this !”

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Posted 4 months ago

“The prices are good BUT, they have a tendency to change suppliers and not be able to get parts,then you're stuck with a set of power yard tools that you can't get a battery for,warning, warning, warning!!!”

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Posted 4 months ago

“My wife had got me a tool box when I was on tour in afghan as a surprise. When I got back times were hard. so I tried to return it. It was brand new in box still had the receipt and they would not refund me.”

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Posted 4 months ago

“Not sure who your marketing rep is?? Have you watched your latest commercial?? The sky is bright blue not a cloud in the sky and sun is shining bright. Kicker the parking lot is wet and a very expensive old school Ford Bronco comes in with the rag top windows roll up. Who would drive a vehicle that in the rain with the windows off”

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Posted 4 months ago

Harbor Freight Tools is rated 1.7 based on 290 reviews