An error on the website said the items I was buying were for 3-6 months. when they arrived they were for 3-6 years... I have been told I must PAY to return the items and "as a gesture of goodwill gesture from the club" they will send out a new purchase free of charge.... THIS STILL LEAVES ME OUT OF POCKET! Added to this I was told to call to arrange the swap, but given no phone number. When I did get it, it rang until answerphone. Thanks Harlequins "Customer Support" for nothing!