Harlequins Online Store Reviews

Name: Harlequins Online Store
Address: Unit 32 Wornal Park WorminghallBuckinghamshire, Buckinghamshire
Rating: 4.42

4.4 Rating 318 Reviews

86 %

of reviewers recommend Harlequins Online Store

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Metrics

4.4

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Courier

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Phone:

0845 862 9858

Email:

customerservices@shop.quins.co.uk

Location:

Unit 32 Wornal Park WorminghallBuckinghamshire
Buckinghamshire
HP18 9PH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do NOT order from Harlequins RFC shop online. Twice they failed to deliver a rugby shirt. The customer care and delivery service is completely incompetent and not fit for purpose.”

Helpful Report

Posted 10 months ago

“I don't usually bother writing review but have been so let down repeatedly by this shop I felt the need to warn people I made 4-5 orders over Christmas 3 got cancelled without any explanation. I got refunded when enquired but no reason was given to why , I did not receive the order I should have 'run a mile ' but my son loves Quins and you are very limited to where you can buy merchandise . I will not b using the online shop again The one order that did arrive, took 3 weeks. I appreciate Christmas is a busy time but, it took 2 1/2 weeks to dispatch the items from the warehouse. I have a feeling this service is very understaffed and all my e-mails were ignored and I was never given any explanation- just ignored ! I am sorry to be so negative but, I had given the service 3/4 chances to redeem themselves”

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Posted 10 months ago

“Ordered as part of Black Friday and as of 15 December no products delivered. Have contacted them through their ‘concierge’ email address but as yet no reply. Pretty hopeless, happy to take your money but no one cares after that!”

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Posted 11 months ago

“I am a big fan of harlequins and naturally spend a lot of time and money on their websites shop. I have had almost all positive experiences when purchasing goods, great fits, good(ish) prices for the top quality you’re getting. And usually a good range even if it sells out very quickly. However I bought a pair of the slim fit training pants and considering Castore sponsor several rugby teams and this is their product, these came up designed for a very long thin leg. Considering most rugby players and fans have sometimes long but certainly bigger legs, we definitely don’t skip leg day. These training bottoms were far too long which is disappointing, as they cost a lot of money. I think some design tweaks need to be made. Other than that I’ve been very happy and impressed with the Castore stuff.”

Helpful Report

Posted 2 years ago

“An error on the website said the items I was buying were for 3-6 months. when they arrived they were for 3-6 years... I have been told I must PAY to return the items and "as a gesture of goodwill gesture from the club" they will send out a new purchase free of charge.... THIS STILL LEAVES ME OUT OF POCKET! Added to this I was told to call to arrange the swap, but given no phone number. When I did get it, it rang until answerphone. Thanks Harlequins "Customer Support" for nothing!”

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Posted 6 years ago

“Great range”

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Posted 8 years ago

Good afternoon Doug, Many thanks for taking the time to contact us. I hope you enjoy wrapping up this winter and keeping warm wearing your new striped bar beanie. if we can be of any further assistance, please do not hesitate to contact us Kind Regards Harlequins Online Shop

Posted 8 years ago

“Came earlier than expected, with constant delivery updates”

Helpful Report

Posted 8 years ago

Hello Mark, Thank you for taking the time to contact us. I am pleased your order was received earlier than expected. I hope you enjoy wearing the 150th Retro Hoody. If you require anything in the future, please do not hesitate to contact us. Kind Regards Harlequins Online Shop

Posted 8 years ago

“Excellent product great prompt service”

Helpful Report

Posted 8 years ago

Hello Barry, thank you for taking the time to contact us. we pride ourselves in good customer services and any feedback is greatly appreciated. I am extremely pleased to hear you were happy with the items you received. If you require anything further, please do not hesitate to contact us. Kind Regards Harlequins Online Shop

Posted 8 years ago

“Prompt service with goods delivered safely and on time”

Helpful Report

Posted 8 years ago

Good Afternoon, many thanks for taking the time to right a review, I am very pleased to hear you were happy with the products you purchased and they arrived in good time. if we can be of further assistance, please do not hesitate to contact us. Kind Regards Harlequins Online Shop

Posted 8 years ago

“Great customer service when an item wasn't in stock, quickly dispatched items when replacement item was agreed. Quick delivery. Very happy customer :)”

Helpful Report

Posted 8 years ago

“My order arrived in good time and was packed and was in presentable state. I will be happy to use the online store again as it was hassle free.”

Helpful Report

Posted 8 years ago

“I am delighted with my recent purchases from the Harlequins Online Store. The quality of both products was even better than expected and the speed of delivery was also impressive. I purchased the women's poncho for my wife and the dark brown leather wallet for myself. My wife loves the warmth of the poncho and the discrete Harlequins logo embroiled on the pocket. My wallet is just the right size with just the right amount of card holders and the design on the front is superbly detailed. A beautifully made wallet and great value for real leather. Thank you Quins!”

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Posted 8 years ago

“I Absolutely love the merchandise and the quick arrival! Great quality and great price!!”

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Posted 8 years ago

“Chloe was amazingly helpful and dedicated. Cannot say how easy and simple the ordering process was for this potentially complicated order! Very pleased with the end result!”

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Posted 8 years ago

“Delivered the top in very quick time.”

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Posted 8 years ago

“Excellent service and quality arrived next day sizing true”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“Grear kit.”

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Posted 8 years ago

“The products I ordered were of a good quality, and I was pleased I ordered them. The delivery information was excellent and delivery arrived within the five working days.”

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Posted 8 years ago

“I ordered 2 children's tops on Tuesday 27/9 and paid £7.50 for courier service as they were a present for my godson and I wanted them to be delivered in time for his birthday. These had not arrived by 30/09 as one item was out of stock. When I telephoned customer service on 30/09 we agreed to change one item to a different size that was in stock and I was advised that delivery would be the next day. The items were only finally delivered yesterday on 05/10 which is very disappointing both, for me and, my 9 year old godson.”

Helpful Report

Posted 8 years ago

Harlequins Online Store is rated 4.4 based on 318 reviews