The two who carried out the quote, measure and show of samples were professional, extremely pleasant and arrived as expected. The price of the carpet and the laying was very good. However, on payment of the deposit, there was no acknowledgement it had been received and no response to messages sent regarding any queries I had. I since understand there a staff member had left. The carpet layers were very good. However, I was amused and surprised to see the carpet laid out on the road in our cul de sac to be cut and I am not 100% happy with the laying of the carpet as it has not been stretched enough in some places against the walls.