Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 5,135 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,135 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We dealt with Keryn and Mark in Porirua. They provided excellent communication, the quote was pretty reasonable and the work done outstanding. Thank you and I'm sorry it's taken me so long to put a review in.”

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Posted 3 days ago

“A great experience with Harrison’s. Very professional, communicated extremely well and were committed fully to the customer experience. Danny was very helpful in giving advice about floor products. Arrived on time. Dealing with Lorraine added to the experience, always letting me know the stages of the process and following through every detail for each part. Definitely would recommend and use them again. Good prices, I really like the standard of product and the team they use to provide the products. Hard to find these days people and a company who deliver such a great service with a high standard of professionalism.”

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Posted 6 days ago

“Great price and excellent service. Would use again”

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Posted 3 weeks ago

“So pleased we went with Harrisons for our carpet. Amanda Wilson Christchurch was amazing to deal with. Very happy with our carpet Definitely recommend”

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Posted 1 month ago

“Harrisons Carpet Whangarei...A HUGE THANK YOU and THUMBS up to your team. From the arrival on site to the quote, to the lovely office lady Rhee, who keeps us up to date with the order/installation, and also your installer...You all are such a great team. There was a slight delay with carpet, but we easily found a solution and the professionalism your team provided, top notch!! YOur carpet installer, TOP NOTCH!! He's done an AMAZING job!! def 5 stars from us team....Well done!! I recommend Harrisons Carpet Whangarei to anyone...Cheers”

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Posted 2 months ago

“EASY! Carpet SEEMS like such a huge expense but I am so glad we finally did it! Carpet installed last Friday and it was so easy. To start with, as I recall it took a couple of weeks for the first appointment but that was quick and easy. The quote was fantastic, about half as much as I thought it would cost to put in carpet. 10K for a full 4 bedroom house with 2 lounges and closets and an upgrade in underlay. They were very accommodating with dates, changing without a problem when we weren't ready at the beginning, holding our carpet for a couple of months, which I am sure was a pain for them!! But we really appreciated their understanding. Installation-the installers were great and did a fantastic job. They sent 3 and had it all done in less than 7 hours. You should do it!”

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Posted 2 months ago

“Fan5astic job done in our home this week. Priced well, expert care and attention to detail. Would recommend Harrisons everyday. A+++”

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Posted 3 months ago

“Excellent customer service and quality installation”

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Posted 3 months ago

“The whole process went smoothly & was stress free. Jeremy was really good to deal with when it came to choosing carpet type & colour. Andrew did a very good job laying our carpet in one day by himself. I would use them again & can recommend them with no hesitation.”

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Posted 3 months ago

“The carpet has stretched . The underlay has separated and all the joins show . The carpet stains despite good stain management .we thought this carpet would last us our lifetime.we had retired so we have to live with it .I’m embarrassed by it the only thing that was right with it was the colour . We were ill advised about the quality and fitting.its a big lounge and has a join from one end to the other that was visible and chose the wrong carpet , wrong quality supposed to be extra hard wearing now it’s . Wrong fitter (Harrison supplied ) Never again . I it’s such a big investment I would advise going to the best and getting their advice .”

Helpful Report

Posted 3 months ago

Hi Colleen, Thank you for your feedback. I was very sorry to hear that you are so unhappy with your product. I am unsure if you have been in touch with the business owner who you worked with. In the meantime I will reach out to them and get someone to touch base and arrange a time to come and view the issues that you are having with your product. Thank you for bringing this to our attention. Kind Regards, Customer Care

Posted 3 months ago

“Jeremy and Wendy were so friendly and easy to deal with. Fast, efficient communication and offered suggestions that suited our budget and needs for our home. Installation was quick with a clean and tidy finish. Really happy with the results. Would highly recommend”

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Posted 3 months ago

“So wonderful to deal with, great prices and service! We love our new carpet and it was so nice dealing with amazing people! Jeremy was great! Communication was also brilliant and fast! We feel like we have a new house!”

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Posted 3 months ago

“We were thrilled to have Harrison’s expert team install our new carpet and the entire experience was truly impressive. Lorraine provided exceptional service from start to finish presenting a vast array of carpet samples and offering expert advice. The installer was equally impressive, demonstrating remarkable friendliness and efficiency. We are overjoyed customers and highly recommend Harrison Carpet. From Rolf&Theresa Botany”

Helpful Report

Posted 3 months ago

“Jeremy and his team surpassed my expectations, they were prompt and went above and beyond to ensure my floor was down for guests arriving from Spain. I should add this was over the Christmas period when most companies would've said after xmas, but they made it happen and I'm over the moon with the result. The floor colour is amazing and the guy that laid the floor very professional. Top notch job done, thank you so much.”

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Posted 3 months ago

“Jeremy and all his team, be that from the office to the layer, were fabulous. All were great with communication, helpful in working out the best type of flooring suitable for our kitchen/dining area as well as choosing the right shade and design of the laminate planks. We were super pleased with the whole process and the flooring was completed to a high standard. Would happily recommend Jeremy and his team.”

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Posted 3 months ago

“From beginning to end, Harrisons provided professional and efficient service. The staff we communicated with were pleasant and helpful. We are delighted with the results!”

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Posted 3 months ago

“Great service, installation product (flooring) and value for money”

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Posted 4 months ago

“Great service and very happy with the workmanship. A rear thing these days.”

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Posted 4 months ago

“I found Harrison’s carpets to be reliable, fulfilled all commitments promptly and efficiently, we’re very courteous and obliging, and I can’t fault them. They did a terrific job. Plus they vacuumed and left the house very clean. Maggie”

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Posted 4 months ago

“In addition to his exceptional service, Harrisons' Russ Flatt has been incredibly creative. I was worried, but I wanted lino with a black and white tile design. Russ proposed that we lay the lino diagonally in the conservatory after showing me a photo. A bit more product would be needed for this, and it was a challenging process that needed close attention to detail. The final product is visually stunning, from a very satisfied client.”

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Posted 4 months ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,135 reviews