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Harrisons Carpet & Flooring Reviews

4.7 Rating 4,938 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

4.7

Based on 4,938 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 2nd April 2024

Harrisons Carpet & Flooring 5 star review on 24th March 2024

Harrisons Carpet & Flooring 5 star review on 24th March 2024

Harrisons Carpet & Flooring 5 star review on 10th March 2024

Harrisons Carpet & Flooring 5 star review on 10th March 2024

Harrisons Carpet & Flooring 5 star review on 10th March 2024

Harrisons Carpet & Flooring 5 star review on 15th January 2024

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I recently had some carpets replaced by your Porirua branch. The service was good as was the laying. The colour was the only acceptable thing about the carpet The carpet it's self is rubbish. It was never explained to us the carpet we chose was subject to tracking marks. The consequences are that the finished product detracts rather than enhancing the rooms. I believe this product is sub standard. I am extremely dissapointed with the result”

Posted 1 month ago

“We contacted Harrisons for the latest deal in Feb and after 2 call center calls and no contact from the Palmerston North Branch to carpet a 3 bd home we are most disappointed when the call center assured us of a return call within 2 working days and we called twice once on the 1st of Feb the second the following day”

Posted 1 month ago

Hi, Thank you for your feedback. I am extremely sorry that the business owner has not been in touch with you. I have tried to find your file but this email address is not triggering anything. Please contact the Call Centre so that we can rectify this for you immediately. Thanks, Customer Care

Posted 1 month ago

“Installers didn't turn up as expected, we had to chase around following up on that. No check up calls during or after job complete and shocking and unbelievable experience with customer service after a scratch was made - NO ONE came to look at it yet we were told we did it!! Final carpet looks pretty good but in all honestly wouldn't use Harrisons again if they paid us!”

Posted 2 months ago

Hi, Thank you for your feedback. It is disappointing when things do not go as you had anticipated. Unfortunately the installer did not come on time as the installers mother in law had a medical event the night before. With the scratch, we arranged for a hard floor specialist to come out to view this but you failed to arrange a suitable time with them once they contacted you. The area where this occured was not an area that our team were working in but they noted that you did have a camera in that area so maybe that would be helpful as to where this scratch came from. Pictures of the scratch were reviewed by 3 hard flooring specialists and they believed that it has come, not from a knife, but a furniture drag or stone scratch. The team did mention that they observed a fridge being dragged by other workers (Not Harrisons) in that area of the scratch. Thanks, Customer Care

Posted 2 months ago

“We poor had extremely poor service and highly unsatisfactory outcome from Harrisons Whangarei for the installation of vinyl at our bach in Woolleys Bay. I would not recommend them for vinyl installation under any circumstances. Ben Chrystall”

Posted 3 months ago

Hi Ben, Thank you for your feedback. I am sorry to hear that you were not happy with the service. I understand that you have asbestos in your bach and there are very strict rules that we need to follow in these situations. These can be frustrating and time consuming but for Health and Saftey reasons, need to be adhered to. Kind regards, Customer Care

Posted 3 months ago

“Carpet with a flaw and my doors left off. Despite asking for a contact for someone to fix the doos, nothing happened.”

Posted 3 months ago

Hi Helen, Thank you for your feedback. I was very sorry to hear that you have not been happy with your carpet experience. I trust that the manufacturers would have replaced the carpet that was flawed. With the doors, it does explain this in your installation information but I apologise that the business owner did not come back and point you in the right direction for someone to help with this. Kind regards, Customer Care

Posted 3 months ago

“Great product, never heard back from the salesman after we said we wanted to go ahead with the order. Brought elsewhere after waiting 4 x weeks.”

Posted 4 months ago

Hi, Thank you for your feedback. I am so sorry that you had a break down in communication with your local businesss owner. That is very disappointing. I will address this with the business owner involved to determine what went wrong. Kind regards, Customer Care

Posted 4 months ago

“Slow to finish Took 12 hours to do two bed apartment. Left mess behind.”

Posted 4 months ago

Hi, Thank you for your feedback. I can't explain why this would have taken so long but I apologise for the inconvenience. If you would like to discuss this further then please reach out to the customer care team. Kind regards, Customer Care

Posted 4 months ago

“Had to wait 6 months for the vinyl going down before being able to put the house on the market. Wished we had gone with someone else - just given excuses & the run around. Not a good experience 😕”

Posted 4 months ago

Hi John, I apologise for the delays that you had. I know that this was very frustrating for you especially with you wanting to put the house on the market. I am glad that we were able to help get things under way once you alerted us to the delays. Kind regards, Customer Care

Posted 4 months ago

“Salesman lovely but actual instal was terrible. Installers couldn't speak a word of English, the joins in the carpet are very obvious and it's just a solid colour, there was damage to the walls from the instal and parts of the carpet were not laid well against the wall. Very poor quality and very disappointing when paying such a high price for what we thought was a high quality product. Definitely would not recommend.”

Posted 4 months ago

Hi, Thank you for your feedback. I am very sorry to hear that you are unhappy with the installation. I have contacted the business owner to discuss this further. Kind regards, Customer Care

Posted 4 months ago

“The initial consultation was very good and the quote came through quite quickly, but once I agreed to go ahead and paid the money as "time was of the essence" then the service deteriorated.”

Posted 5 months ago

Hi, Thank you for your feedback. I am sorry that you found the installation process was slow for you. I will discuss this job with the Business Owner to find out what happened and how we can improve with the process. Sometimes we do get caught with product delays and installers can sometimes get booked out some weeks in advance. Kind regards, Customer Care

Posted 5 months ago

“My husband and I having been contacting Harrison’s continuously for the past month to get someone to come and check one of our motorised blinds which is not working. Everytime they’ve taken a call they’ve said someone will come out and see us during the week, or that our details have been passed onto the person who sold us the blinds and a manager will call us and update us on the progress and nothing has been done so far. This is extremely frustrating that we have to keep chasing up on you guys. To be honest Harrison’s customer service is pathetic. The blind which is not working leads out to our outdoor deck area which we haven’t been able to access properly for a month now.”

Posted 6 months ago

“Very disappointed. Harrisons warranties aren’t worth the paper they’re written on. We’ve never had a nylon carpet before, but as it is recommended for people with asthma, we opted for Tramonti 430, a solution dyed nylon carpet classified as ACCS6* REHDS 1* CLDS, 15-year fade and stain warranty & lifetime anti-static & installation warranty with 11mm invincible foam underlay for our upstairs bedrooms and hall. In the master bedroom the carpet is behind the tiles in front of the ranch slider, so it doesn’t go right up to the door. Harrisons recommend\ a window film to reduce fading. We were thinking of replacing the slider, so didn’t bother and were okay with colour fading, after all it’s a bedroom and not a high traffic area. So, imagine our disappointment when, in less than 10 years the carpet has started to disintegrate, I can actually see through the carpet to the pink underlay in multiple places. But the colour of the carpet has not discoloured as much at all. Pity it’s falling apart. The guy that came from Godfrey Hirst, was arrogant with his many years of experience in the industry….. Told us it was sun fade, well yes, we can tell that, but what about the warranty, well that’s not with us, the carpet only has a life span of 5 years, and we are doing well with how long it has lasted. How can you have a 15-year fade warranty on a carpet with a lifespan of 5 years? And apparently the window film isn’t a recommendation, it’s a requirement. In the letter from Godfrey Hirst, they say they have had no other issues with this “batch” and do not consider it faulty. Funny how they only use the work batch not product. Massive thumbs down for Harrisons Massive thumbs down for Godfrey Hirst Feltex Massive thumbs down for nylon carpet”

Posted 6 months ago

Hi, Thank you for your feedback. I am sorry to hear that you did not have a good interaction with Godfrey Hirst and that you are having issues with sun damage to your carpet. The New Zealand sun is very harsh on our furniture, window treatments and flooring. Nylon does perform better than wool, in these high sun areas, but nothing will be invincible unfortunately. Kind regards, Customer Care

Posted 6 months ago

“Called Harrisons once and never heard from then again. ????????? 👎”

Posted 7 months ago

Hi, Thank you so much for your feedback. I sincerely apologise for the lack of contact from this Business Owner. I know at the time he was unwell but that is no excuse. He will contact you today. Thank you for bringing this to our attention. Kind regards, Customer Care

Posted 7 months ago

“The flooring has been a disaster. I have been given the brush off and am stuck with not only the initial costs but also the cost to have the flooring removed and disposed of. Harrisons have NOT lived up to their 100% satisfaction guarantee at all. Totally disappointed and would definitely NOT recommend to anyone.”

Posted 8 months ago

Hi, Thank you for your feedback. I am sorry to hear that you are not happy with your product. I am aware that the suppliers have been out to your home to assess the issues that you were concerned about. The reports that were sent by the manufacturers concluded that they were unable to detect any odour from the laminate. Kind regards, Customer Care

Posted 8 months ago

“We got new carpet installed and the first night it was very cold and felt wet and damp to walk on with Sox. We have had a dehumidifier going in every room and are getting 2 cup fulls of water throughout the house plus opening all doors and windows every day and also a fire going . It reaks of musky wet smell. Our old carpet was down for 50 years and didn't smell like this. We are burning fragrance oils to disguise the smell but you can still smell the stench when they go out. Very disappointed with the product”

Posted 8 months ago

Hi, Thank you for taking the time to give us your feedback. I am sorry to hear that you are having some issues with your carpet. I will touch base with the Business Owner and ask them to touch base with you and come out to see what is happening. Kind regards, Customer Care

Posted 8 months ago

Hi, I have spoken to the Business owner and believe that she has offered multiple times to come out and assess the carpet and bring the manufacturers but you have declined her visit on numerous occassions. Kind regards, Customer Care

Posted 8 months ago

“Had to wait for nine months and change my choice three times because my choice was unavailable after waiting for three months each time, then the vinyl had a manufacture fault and the carpet had to be re fitted by another workman after the job was not done properly by the first guy.”

Posted 1 year ago

Hi Mabel and Patrick, Thank you for taking the time to send in a review. I am sincerely sorry that there were delays with your product and that you needed to make changes to your choices. New Zealand continues to have issues Nationwide and across all industries with supply and demand. To hear that you then had to deal with a product fault and some install issues is extremely disappointing. It does sound like we have rectified all of the issues now and I am sure that it looks amazing. I wish you well. Kind regards, Customer Care

Posted 1 year ago

“Don't use the one in rotorua. They're crooks”

Posted 1 year ago

Hi, I was surprised to see your comments. Harrisons stands behind all of our Business Owners, if you would like to discuss this further please contact the Customer Care team. customer.care@hah.co.nz Kind regards, Customer Care

Posted 1 year ago

“Harrisons of North Shore talked a very good game and Rob was very professional in the sales period. They were honest and open about costs we could expect. However, it all falls apart when it comes to the fitting. The fitting was badly done - joins in the middle of rooms, creases everywhere (the website is not letting me upload the pictures). A whole section of carpet had to be completely ripped up and reinstalled. However, as they have our money already they lost interest in completing the job properly. 9 months later and many promises of fitters coming to sort it out and still not sorted. Will have to accept that we will have to get someone else in to fix it all. As Harrisons rely on third party fitters you are at their whim if it all goes wrong and Harrisons won't chase to complete the works. Use at your own risk.”

Posted 1 year ago

Hi Paul, Thank you for your feedback. I am very sorry to hear this, I will be investigating this today. I will be in touch with you. Kind regards, Customer Care

Posted 1 year ago

Hi, I have spoken with the Business Owner and he will call you today and speak to the installers. Kind regards, Customer Care

Posted 1 year ago

“Terrible customer service, disrespectful, leave the house a tip and they will damage the paint on your walls and skirting boards. Management don’t care if you have photographs of damage and wont offer any resolution for the damages caused by their fitters.”

Posted 1 year ago

Hi, Thank you for taking the time to give us your feedback. I am very sorry to hear that you have received damage to your walls and skirting boards. Please contact us via the customer.care@hah.co.nz so that we can see if we can help you to resolve this. Kind regards, Customer Care

Posted 1 year ago

“If there was a zero rating this would have been my choice, as the Southland franchise holder provided zero help. He was apparently too busy to respond to my email and when I recontacted the Auckland base to let them know they got him to ring. He said he was too busy to help. Irereang the Auckland base but they just said he was too busy. Not a great experience.”

Posted 1 year ago

Hi, Thank you for your feedback. I was disappointed to hear that you did not get the response that you deserved. We have had large volumes of responses to our campaigns but I am sure that I can find a suitable time for the Business Owner to come and see you. If you would like to arrange an appointment then please contact: customer.care@hah.co.nz and copy this feedback to the team. We will help to sort this for you. Kind regards, Customer Care

Posted 1 year ago

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Harrisons Carpet & Flooring is rated 4.7 based on 4,938 reviews