Hi Bridget and Dave,
Thank you for your feedback and letting us know about how the house was left. I apologise for this and I will contact the business owner and get them to address this with their installers.
Thanks,
Customer Care
“The two who carried out the quote, measure and show of samples were professional, extremely pleasant and arrived as expected. The price of the carpet and the laying was very good. However, on payment of the deposit, there was no acknowledgement it had been received and no response to messages sent regarding any queries I had. I since understand there a staff member had left. The carpet layers were very good. However, I was amused and surprised to see the carpet laid out on the road in our cul de sac to be cut and I am not 100% happy with the laying of the carpet as it has not been stretched enough in some places against the walls.”
Hi Janet and John,
Thank you for your review. I have asked the business owner to contact you to talk about the installation and come out to take a look at any of your concerns.
Kind regards,
Customer Care
“Got there in the end, long wait for carpet to arrive in country, when initially told it was available in country. Happy with the product but laying of carpet was a uncomfortable experience with laying team swearing and complaining. Then laid stairs crooked, came back to lay again, still not 100% with carpet puckered on stairs but prepared to live with it”
Hi,
Thank you for taking the time to give us your feedback.
I was sorry to hear that there were some delayed time frames with getting the product into New Zealand.
I sincerely apologise for the bad language used at your home and that you felt uncomfortable in this situation. This behaviour is not acceptable and I will be following up with the installers who did this job. I will also ask the Business Owner to contact you to come and view the stairs also, if further work needs to be done we can arrange to have other installers come in.
Kind regards,
Customer Care
Hi Ed,
Thank you for taking the time to give us your feedback.
I have passed on your feedback to the business owner and appreciate your input. It is always good to hear what we can do better.
Kind regards,
Customer Care
“we had a make on the carpet that meant serval visits from carpet cleaners and the flooring were short tiles and the wrong color was installed so we had to wait for replacements which took weeks to sort. Finally got it all finished but felt it was a bit of a mission”
Hi Vivienne and Robert,
Thank you for taking the time to give your feedback.
I was very sorry to hear that there were some issues and that it took some time to rectify them. It sounds like everything has been resolved now.
We will look at the issues and our processes to ensure that this does not happen again.
Kind regards,
Customer Care
“Quite difficult to contact, took 3 months to repair damaged done to our hard floor by carpet layers. Had to choose different carpet 15 hours before the layers arrived as the wrong carpet was delivered by the warehouse apparently.”
“The initial installation went well but where the extra carpet was laid there is a ridge which does not look good Maybe the underlay was shorter than the carpet.”
“I hate to complain but the guys who installed the lino did a pretty poor job, I had to get them back round again to fix it, & even when they fixed it it still looked rough but I was too scared to say anything more because they were obviously not happy about having to come back.
Also, I had to remind Harrison’s to add my flybys to my card as they seemed to have forgotten.”
