Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 4,941 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 4,941 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 2nd April 2024

Leonie Cadman

Harrisons Carpet & Flooring 5 star review on 24th March 2024

Kristan Horne

Harrisons Carpet & Flooring 5 star review on 10th March 2024

Jenny Harpur

Harrisons Carpet & Flooring 5 star review on 15th January 2024

Sisko Ohenoja

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication with Franchises but a mess was left behind”

Helpful Report

Posted 2 months ago

Hi Bridget and Dave, Thank you for your feedback and letting us know about how the house was left. I apologise for this and I will contact the business owner and get them to address this with their installers. Thanks, Customer Care

Posted 2 months ago

“The two who carried out the quote, measure and show of samples were professional, extremely pleasant and arrived as expected. The price of the carpet and the laying was very good. However, on payment of the deposit, there was no acknowledgement it had been received and no response to messages sent regarding any queries I had. I since understand there a staff member had left. The carpet layers were very good. However, I was amused and surprised to see the carpet laid out on the road in our cul de sac to be cut and I am not 100% happy with the laying of the carpet as it has not been stretched enough in some places against the walls.”

Helpful Report

Posted 4 months ago

Hi Janet and John, Thank you for your review. I have asked the business owner to contact you to talk about the installation and come out to take a look at any of your concerns. Kind regards, Customer Care

Posted 4 months ago

“Got there in the end, long wait for carpet to arrive in country, when initially told it was available in country. Happy with the product but laying of carpet was a uncomfortable experience with laying team swearing and complaining. Then laid stairs crooked, came back to lay again, still not 100% with carpet puckered on stairs but prepared to live with it”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us your feedback. I was sorry to hear that there were some delayed time frames with getting the product into New Zealand. I sincerely apologise for the bad language used at your home and that you felt uncomfortable in this situation. This behaviour is not acceptable and I will be following up with the installers who did this job. I will also ask the Business Owner to contact you to come and view the stairs also, if further work needs to be done we can arrange to have other installers come in. Kind regards, Customer Care

Posted 1 year ago

“Quotation process efficient. Installation process very good. Response to customer requests that were outside original brief, unsatisfactory.”

Helpful Report

Posted 1 year ago

Hi Ed, Thank you for taking the time to give us your feedback. I have passed on your feedback to the business owner and appreciate your input. It is always good to hear what we can do better. Kind regards, Customer Care

Posted 1 year ago

“Great service”

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Posted 1 year ago

“Not perfect to start with but fixed the fault without delay so happy in the end, would recommend.”

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Posted 1 year ago

“Carpet layer not up to standard”

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Posted 1 year ago

“Communication and reliability could have been better.”

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Posted 1 year ago

“we had a make on the carpet that meant serval visits from carpet cleaners and the flooring were short tiles and the wrong color was installed so we had to wait for replacements which took weeks to sort. Finally got it all finished but felt it was a bit of a mission”

Helpful Report

Posted 1 year ago

Hi Vivienne and Robert, Thank you for taking the time to give your feedback. I was very sorry to hear that there were some issues and that it took some time to rectify them. It sounds like everything has been resolved now. We will look at the issues and our processes to ensure that this does not happen again. Kind regards, Customer Care

Posted 1 year ago

“Make sure they don’t rip you of with excessive disposal prices”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback, I have passed your comments to the Business Owner. Kind regards, Customer Care

Posted 1 year ago

“i have said all i am going to say in the survey.”

Helpful Report

Posted 1 year ago

“Quite difficult to contact, took 3 months to repair damaged done to our hard floor by carpet layers. Had to choose different carpet 15 hours before the layers arrived as the wrong carpet was delivered by the warehouse apparently.”

Helpful Report

Posted 2 years ago

“The initial installation went well but where the extra carpet was laid there is a ridge which does not look good Maybe the underlay was shorter than the carpet.”

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Posted 2 years ago

“Happy with produce and price a little disappointed with a couple of install issues but compensated a little for these.”

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Posted 2 years ago

“Have always used Carpet court in the past and overall they offer better service”

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Posted 2 years ago

“the fitting around door openings was a bit disapointing big gaps. joints/seams in odd places, stands out .”

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Posted 2 years ago

“I hate to complain but the guys who installed the lino did a pretty poor job, I had to get them back round again to fix it, & even when they fixed it it still looked rough but I was too scared to say anything more because they were obviously not happy about having to come back. Also, I had to remind Harrison’s to add my flybys to my card as they seemed to have forgotten.”

Helpful Report

Posted 2 years ago

“I got a quote and went with it because it seemed reasonable, the quote was $500 less than the final cost. I end product was high quality.”

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Posted 2 years ago

“Carpet great, vinyl average”

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Posted 2 years ago

“Just want job completed.”

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Posted 2 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 4,941 reviews