Harrisons Carpet & Flooring Reviews

4.69 Rating 3,150 Reviews
93 %
of reviewers recommend Harrisons Carpet & Flooring
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.76 out of 5
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We are happy with the end result of our flooring. Just took longer than we thought and communication could have been better.
Posted 2 weeks ago
Ended up with a carpet that I didn’t want Not what I had originally chosen but couldn’t wait for 4 to 6 weeks with no carpet on floor and furniture stored in my garage
Posted 4 weeks ago
Whilst at this stage I am satisfied with the product, the installation process was extremely disappointing as we had booked two men for furniture moving and only one arrived, we assisted where possible however we are in our 70s. Dave made a prIce adjustment to compensate for this, however it made an extremely long day and as there was no vacuuming done I was still trying to get this done and everything back into place well into the evening. The chap who came was a very pleasant young fella and worked really hard all day.
Posted 2 months ago
Customer Service could be improved.
Posted 2 months ago
Hi, Thank you for you feedback, I apologise that you felt there was a lack of communication. I will feed this back to the Business Owner. Kind regards, Customer Care
Posted 2 months ago
No problem with Harrison's staff, just the contractor, installation person
Posted 3 months ago
Hi, Thank you for your feedback, I am really sorry to hear that the experience with the contractor did not go as well. I will feed this back to the business owner and ask them to discuss this with the contractor. Kind regards, Customer Care
Posted 3 months ago
The attitude of the franchise representative was poor. I have dealt with harrisons in the hutt valley for a number of years and had always been satisfied.
Posted 4 months ago
I can not fault the carpet laid, but am not totally happy with the floating floor finish because of the edging applied. I had difficulty communicating with your representative and jobs took a very long time to be completed. I know covid disrupted the supply of materials, but when the communication is lacking it is difficult to stay positive. I am still waiting for the promised Fly buys and have had 2 phone calls with you and promises were made, but nothing so far. I also read your comment on a previous Review, I made, where you made the promised to be in touch within a week to discuss my dissatisfaction about the edging on the floor, but nothing has happened. So there appears very little follow up after jobs are completed.
Posted 4 months ago
Still waiting over a month now for my carpets rugs that were being over locked to be given to me. I have been contacted once about them and i understand that there is a backlog.
Posted 5 months ago
The floating flooring I had laid was in the living , kitchen and laundry area, looks good except for the edging added because the skirting board was not removed before laying. I did not see a sample of this edging before hand nor a photo as to how it would look. This edging does not fit neatly. It does not always sit flush onto the floor or against the wall and took a very long time for it to be fitted. If Id known the way it looked before hand I would not have had it fitted. There must be a better way to add an edge to the flooring. Obviously removing the original skirting board would have been far better. But now its too late.
Posted 5 months ago
Hi Belinda, Thank you for taking the time to let us know that you are unhappy with the finish of your edging. I will get in touch with the Business Owner. Kind regards, Customer Care
Posted 5 months ago
followup remedial work not undertaken as yet.
Posted 5 months ago
See other comments
Posted 5 months ago
we happy with the finial product but not in some of the process
Posted 6 months ago
Love the product and sales process. The install process a little less so due to short staffing issues (contractors) drawing out the process. Thx
Posted 6 months ago
Overall happy with my carpet, great value for money
Posted 7 months ago
You have a good range of colours I thought. But after I did choose my colour the next day I found out that it was not available .....so I choosed an other one and had to find out that it also was not available. Finaly i just took what was there ..........i rather not see the colour if you don't have it . Trades people were young and still learning somehow which was ok for me ......we all go through that if we start . But I ask them to leave the off cuts for me in my place . They took them all away which was dissapoining ...........but I did not complain. I realise that I got the whole thing for a really good Quote .........it was somewhat underpriced to my advantage .........so I just accept the whole outcome . But as you can see there is room for improvement . And i realise that the people which were organising it did there best but were still learning .................. I am sure it all will improofe over time.
Posted 7 months ago
I have already comment in survey
Posted 8 months ago
Nothing to write about
Posted 8 months ago
Very approachable and helpful saleslady - she listened to us and presented us with appropriate choices. We were very happy with the installation aside from the method of laying on the stairs. There appeared to be no attempt to attach the carpet to the contour of the risers. This has resulted in a poor appearance. We are disappointed with this. Overall, we are mostly happy with the experience, but very disappointed with the obvious lack of attention to detail.
Posted 8 months ago
Carpet pricing and product great but communication follow up poor
Posted 9 months ago
Hi, Thank you for your feedback, it is important for us to be aware of this so that we can address any issues with the Business Owners. Kind regards, Customer Care
Posted 9 months ago
We had very prompt service to start with efficient with quote once paid the deposit Gabbie Dippy did not respond or answers calls very disappointing it has taken longer to get curtains than originally advised with no or very minimal correspondence using the excuse it was sitting g in her out box and in sent...would use again with a different consultant customer contact is not good take the money and run 😣
Posted 9 months ago
Hi, Thank you for taking the time to give us your feedback. I was very sorry to hear that you felt a lack of communication during your Harrisons experience. I will discuss this with the Business Owner and discuss ways to improve this process going forward. Kind regards, Customer Care
Posted 9 months ago
Harrisons Carpet & Flooring is rated 4.69 based on 3,150 reviews