“You have a good range of colours I thought. But after I did choose my colour the next day I found out that it was not available .....so I choosed an other one and had to find out that it also was not available. Finaly i just took what was there ..........i rather not see the colour if you don't have it .
Trades people were young and still learning somehow which was ok for me ......we all go through that if we start . But I ask them to leave the off cuts for me in my place . They took them all away which was dissapoining ...........but I did not complain.
I realise that I got the whole thing for a really good Quote .........it was somewhat underpriced to my advantage .........so I just accept the whole outcome . But as you can see there is room for improvement . And i realise that the people which were organising it did there best but were still learning .................. I am sure it all will improofe over time.”
“Very approachable and helpful saleslady - she listened to us and presented us with appropriate choices.
We were very happy with the installation aside from the method of laying on the stairs. There appeared to be no attempt to attach the carpet to the contour of the risers. This has resulted in a poor appearance.
We are disappointed with this.
Overall, we are mostly happy with the experience, but very disappointed with the obvious lack of attention to detail.”
Hi,
Thank you for your feedback, it is important for us to be aware of this so that we can address any issues with the Business Owners.
Kind regards,
Customer Care
“We had very prompt service to start with efficient with quote once paid the deposit Gabbie Dippy did not respond or answers calls very disappointing it has taken longer to get curtains than originally advised with no or very minimal correspondence using the excuse it was sitting g in her out box and in sent...would use again with a different consultant customer contact is not good take the money and run 😣”
Hi,
Thank you for taking the time to give us your feedback. I was very sorry to hear that you felt a lack of communication during your Harrisons experience. I will discuss this with the Business Owner and discuss ways to improve this process going forward.
Kind regards,
Customer Care
“would have appreciated if they had looked at the vinyl strips they were putting down so that that patterns were more random instead of having clusters of dark areas.”
“Poor communication and customer service for the part that left us living on wooden floors due to our carpet not being ordered however carpet installers were excellent and carpet looks great. Paid premium for the ‘nice’ carpet just missed out on the premium service.”
Hi,
Thank you for your feedback. I was sorry to hear that you were not happy with the service that you received. I have passed your comments to the Business Owner.
Kind regards,
Customer Care
Hi,
Thank you for your feedback. I understand that a delayed job is stressful and disruptive. I apologise for this, sometimes jobs just take longer than expected.
I hope that you are able to relax and enjoy it now.
Kind regards,
Customer Care
“Hi We had our carpet layed around 5 yeas ago, love it, it is great and like other reviewers the carpet layers were amazing. We had Shane come around about 2-3 years ago to quote on further carpet, at the time we showed him a place where the carpet had started parting in a join in a couple of places, he said he would get back to us, haven't heard, would really like to get this resolved. Many thanks”
“Overpriced because the cutting plan used was very wasteful. THIS WAS ALTERED BY ME and almost 4 carpet matres saved. I did not appreciate getting a final account labelled in RED as being 40 plus days overdue. It was paid the day I received it.”
Hi Anita,
I am very sorry that you were not satisfied with your after sales service. I will pass your feedback on to the business owner.
If you would like to discuss this any further then please email us at:
customer.care@hah.co.nz
Kind regards,
Customer Care
“Carpet & vinyl looked great but spoilt by a number of black marks left on apartment's internal doors. At our request some were removed but not all. Harrison's product very good but would not want to deal with that particular franchise again as found communication very difficult.”
Hi,
Thank you for your feedback. We have taken this on board and discussed this with the Business Owner. So glad that you are happy with the product.
Kind regards,
Customer Care
“Franchisee company.
Local franchisee reluctant to visit this year as they had visited last year.
That is their prerogative.
Disappointing as the company advertises well.”
“Carpet was what we wanted , installers did a great job under pressure , wasnt overly happy being told the install hadnt been booked even though we booked it 4 weeks out , and how the rep spoke to my wife .
Its done and we can relax now”
Hi,
Thank you for your feedback. I was sorry to hear that there were some issues over your install. If you would like to discuss this further then please don't hesitate to contact us.
customer.care@hah.co.nz or on 0800 279 009
Kind regards,
Customer Care
