Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 5,135 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,135 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“See my comments on the survey part - thanks”

Helpful Report

Posted 5 years ago

“Good service, but more advice offered for best options around foot traffic would be helpful. Also, carpet edge tacks poke through and can be felt.”

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Posted 5 years ago

Hi, Thank you for your feedback. I have asked the Business Owner to contact you around the tacks poking through the carpet. Kind regards, Customer Care

Posted 5 years ago

“Wrong colour carpet was ordered waited a month for right carpet, happy with installation, still waiting for booklet on how to treat spills.”

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Posted 5 years ago

Hi, Thank you for your feedback. I will contact Neil and get him to send the Warranty Booklet. Sorry for the delay with this. Kind regards, Customer Care

Posted 5 years ago

“Good value carpet and vinyls. Cheapest of the three quotes obtained for similar products.”

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Posted 6 years ago

“Rather not”

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Posted 6 years ago

Hi Mark, Thank you for your feedback. If you would like to discuss anything further then please don't hesitate to contact us. customer.care@hah.co.nz or call us on 0800 279 009 Kind regards, Customer Care

Posted 6 years ago

“Not that focused on listening to what customer wants ... carpet laying was poor”

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Posted 6 years ago

“Great install and lovely product thanks”

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Posted 6 years ago

“Great product”

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Posted 6 years ago

“Carpet looks great, but let down by the service”

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Posted 6 years ago

“No comment.”

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Posted 6 years ago

“At the outset I would like to commend you on a job well done. The carpet is of good quality and the installers have done an excellent job. Kudos to them. Last year we used a sister concern of yours to fit a heat pump and install ceiling and under-floor insulation. They did a great job too. Thank you from all of us. Needless to say that despite the overall satisfaction, I would not be recommending Harrisons Carpet to any of my friends or relatives.”

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Posted 7 years ago

“Love the colour, the initial sales pitch and follow up was great too.”

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Posted 7 years ago

“They supplied and installed our carpet as asked Still waiting on our mat though Even after phoning to see where it is at...”

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Posted 7 years ago

Thank you for your contact. We have asked the local franchisee to get back to you with an update. Regards, Harrisons Customer Care

Posted 7 years ago

“Prompt and professional quote”

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Posted 7 years ago

“Knowledgeable and friendly sales staff. Pleased with the result. Thank you”

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Posted 7 years ago

“Was happy with service to start, lots of follow up etc. Once carpet was booked & paid there was less contact & advice given was not helpful.”

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Posted 7 years ago

“As pensioners we thought it would be great to be able to have a2 year loan to pay off the carpet however not possible as we don't have a job at the moment even though we do have investments which don't seem to count.”

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Posted 7 years ago

I am sorry we could not help with the finance option. The finance is qualified by Q Card directly and has to satisfy their lending criteria and terms & conditions. Kind regards

Posted 7 years ago

“finished job was fine. just the miscommunication regarding availability of first choice unacceptable”

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Posted 7 years ago

“Thanks great service and staff”

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Posted 7 years ago

“There are a number of carpet suppliers in Auckland. I got satisfactory service from Harrisons Carpet. I will certainly shop around before selecting Harrisons again.”

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Posted 7 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,135 reviews