“Very happy with the Sales Rep that came to the house. Very friendly and informative. The installer was very professional. We are veryhappy with the new carpet”
“Initial contact was prompt. Fabulous getting an instant quote! Am annoyed though as after months of looking for the "perfect carpet", Harrisons was recommended. We specifically asked if the carpet we had chosen would be deleted within the next year or so. We were told "No". Received a phone call a month later to say it has been deleted! The reason we asked this is we are extending our home and would need to carpet that area Ended up purchasing another 18 metres which is being stored at Harrisons, Nelson.
The guys installing the carpet were brilliant! Was a mission for them to lay some tricky areas in our home but they've done a fantastic job!
Having said all that, the carpet looks great!”
“The young guys that moved the furniture and laid the carpet were good workers and happy with the job.however there was trimmings from the carpet left throughout the house.it was not vacummed after the job was done or any effort to tidy up.bits of paper left in driveway.”
“We love the carpet. However, there was a long delay in arranging the date, and the confirmation only came days before. There is still a problem with the carpet being loose on one step, but we have not had any success getting a reply to several calls and request to have it fixed. They also ran out of carpet and had to come back a week later to finish!!”
“The service before the carpet is laid is very good but there is absolutely no contact after the carpet is laid not even on the day. I find this very concerning as the transaction is a large one financially and surely someone should check that the customer is happy with the job.”
