Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 5,135 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,135 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called Harrisons once and never heard from then again. ????????? 👎”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for your feedback. I sincerely apologise for the lack of contact from this Business Owner. I know at the time he was unwell but that is no excuse. He will contact you today. Thank you for bringing this to our attention. Kind regards, Customer Care

Posted 1 year ago

“The flooring has been a disaster. I have been given the brush off and am stuck with not only the initial costs but also the cost to have the flooring removed and disposed of. Harrisons have NOT lived up to their 100% satisfaction guarantee at all. Totally disappointed and would definitely NOT recommend to anyone.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. I am sorry to hear that you are not happy with your product. I am aware that the suppliers have been out to your home to assess the issues that you were concerned about. The reports that were sent by the manufacturers concluded that they were unable to detect any odour from the laminate. Kind regards, Customer Care

Posted 1 year ago

“We got new carpet installed and the first night it was very cold and felt wet and damp to walk on with Sox. We have had a dehumidifier going in every room and are getting 2 cup fulls of water throughout the house plus opening all doors and windows every day and also a fire going . It reaks of musky wet smell. Our old carpet was down for 50 years and didn't smell like this. We are burning fragrance oils to disguise the smell but you can still smell the stench when they go out. Very disappointed with the product”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us your feedback. I am sorry to hear that you are having some issues with your carpet. I will touch base with the Business Owner and ask them to touch base with you and come out to see what is happening. Kind regards, Customer Care

Posted 1 year ago

Hi, I have spoken to the Business owner and believe that she has offered multiple times to come out and assess the carpet and bring the manufacturers but you have declined her visit on numerous occassions. Kind regards, Customer Care

Posted 1 year ago

“Had to wait for nine months and change my choice three times because my choice was unavailable after waiting for three months each time, then the vinyl had a manufacture fault and the carpet had to be re fitted by another workman after the job was not done properly by the first guy.”

Helpful Report

Posted 2 years ago

Hi Mabel and Patrick, Thank you for taking the time to send in a review. I am sincerely sorry that there were delays with your product and that you needed to make changes to your choices. New Zealand continues to have issues Nationwide and across all industries with supply and demand. To hear that you then had to deal with a product fault and some install issues is extremely disappointing. It does sound like we have rectified all of the issues now and I am sure that it looks amazing. I wish you well. Kind regards, Customer Care

Posted 2 years ago

“Don't use the one in rotorua. They're crooks”

Helpful Report

Posted 2 years ago

Hi, I was surprised to see your comments. Harrisons stands behind all of our Business Owners, if you would like to discuss this further please contact the Customer Care team. customer.care@hah.co.nz Kind regards, Customer Care

Posted 2 years ago

“Harrisons of North Shore talked a very good game and Rob was very professional in the sales period. They were honest and open about costs we could expect. However, it all falls apart when it comes to the fitting. The fitting was badly done - joins in the middle of rooms, creases everywhere (the website is not letting me upload the pictures). A whole section of carpet had to be completely ripped up and reinstalled. However, as they have our money already they lost interest in completing the job properly. 9 months later and many promises of fitters coming to sort it out and still not sorted. Will have to accept that we will have to get someone else in to fix it all. As Harrisons rely on third party fitters you are at their whim if it all goes wrong and Harrisons won't chase to complete the works. Use at your own risk.”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you for your feedback. I am very sorry to hear this, I will be investigating this today. I will be in touch with you. Kind regards, Customer Care

Posted 2 years ago

Hi, I have spoken with the Business Owner and he will call you today and speak to the installers. Kind regards, Customer Care

Posted 2 years ago

“Terrible customer service, disrespectful, leave the house a tip and they will damage the paint on your walls and skirting boards. Management don’t care if you have photographs of damage and wont offer any resolution for the damages caused by their fitters.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us your feedback. I am very sorry to hear that you have received damage to your walls and skirting boards. Please contact us via the customer.care@hah.co.nz so that we can see if we can help you to resolve this. Kind regards, Customer Care

Posted 2 years ago

“If there was a zero rating this would have been my choice, as the Southland franchise holder provided zero help. He was apparently too busy to respond to my email and when I recontacted the Auckland base to let them know they got him to ring. He said he was too busy to help. Irereang the Auckland base but they just said he was too busy. Not a great experience.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. I was disappointed to hear that you did not get the response that you deserved. We have had large volumes of responses to our campaigns but I am sure that I can find a suitable time for the Business Owner to come and see you. If you would like to arrange an appointment then please contact: customer.care@hah.co.nz and copy this feedback to the team. We will help to sort this for you. Kind regards, Customer Care

Posted 2 years ago

“Rang for price on garage carpet Told they would get back to me Never heard back”

Helpful Report

Posted 2 years ago

Hi, Thanks for letting us know. I am extremely sorry for this. I have sent a message to the Business Owner and they will make contact with you as soon as possible. Thank you for bringing this to my attention. Kind Regards, Customer Care

Posted 2 years ago

“Unfortunately we had an awful experience with the flooring installer we got. His work was rough and he was super unreliable. So much so we ended up asking if a different installer could help complete and fix the job, the second guy we got was very good and if we had had him the first time this review may have been different. After weeks of waiting for the job to be completed it was finally completed on the last day of the financial year and we were asked to settle the account that day.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback, I am sorry to hear that you did not have a good experience and needed to have a second installer come in to assist. I am glad that the job has been sorted for you now. Kind regards, Customer Care

Posted 2 years ago

“Poor customer service, issues left to me as the client to resolve with the carpet supplier directly. Took many months of following up by me to get to a point of resolution. That should have been left by Harrisons but it was not.”

Helpful Report

Posted 2 years ago

“We had carpet laid in October 2020 and it was poorly installed. Carpet is fraying and lifting along most edges. In some cases the carpet has lifted completely eg in bedroom doorways and along walls. We contacted Harrisons North Shore in July 2022 asking for advice and how to fix but the email was ignored. No response whatsoever. I would definitely NOT recommend Harrisons Carpet & Flooring to anyone. Poor workmanship and no ownership when there are issues. Very disappointing, especially given the cost of the installation”

Helpful Report

Posted 2 years ago

Hi Matt, Thank you for giving us your feedback. This is definately something that we need to come out and take a look at. When these issues occur we will always come and asses and do remedial work. If it is a product issue then we will seek an assessment by the manufacturer. I can't account for why your email was not responded to but I will help you with this. I will contact you via email. Kind regards, Customer Care

Posted 2 years ago

“Poor quality installation, damaged skirting, no vacuum, did not advise about floor issue prior to installing resulting in poor install”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback, I was disappointed to hear that you were not happy with how the install went. I will let the Business Owner know. If you would like to discuss this further please contact us on: customer.care@hah.co.nz Kind regards, Customer Care

Posted 2 years ago

“Carpet had multiple faults within two years (top of the carpet has separated from the bottom) and the Feltex insurance guy refused to replace, they only wanted to continue to fix the carpet even though it had frayed at the joins from being fixed multiple times. I had to chase them and call head office to get anyone to listen - finally got replaced but was a huge un nessecary fight. Franchisee did what he could as did the installer.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us your feedback. It sounds like this was a frustrating process but I am glad that we were able to assist you to get a good result. I hope that you can enjoy the carpet now. Kind regards, Customer Care

Posted 2 years ago

“Harrison's has a price guarantee for competitors but if they drop the price within 7 days of your payment they do not back themselves by handing on that discount. In other words they do not back themselves like other firms do .”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. I am aware of the multiple discussions and explanations that have been discussed with you around this purchase of product only. I wish you all the best going forward. Kind regards, Customer Care

Posted 2 years ago

“would never use them again, paid $6k for a 70 sq mt home, nylon carpet, but within a month it looks 20 years old, lumps on the joins, and that was with a so called discount!, had flooring extra around, they can do a far better carpet for $4700!”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. I am sorry to hear that you are not happy with your product, I see that this job was done in 2017, so I am not sure if you let the business owner know at the time and had them come out to view the job and air your concerns. I wish you well going forward. Kind regards, Customer Care

Posted 2 years ago

“We are unfortunately really unhappy about our experience. To discover faulty carpet having been laid on the first day, it then took approximately four months for this to be resolved and the carpet finally replaced. This is too long and we had to then move in an out of our house twice with no compensation or support for this.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. I am so sorry that this was a long and frustrating process for you. I can see that Jacobson's took responsibility for the fault with the carpet and replaced the order. Unfortunately this can take some time, especially if the carpet needs to be manufactured from scratch to meet the new order. I apologise for the delays and upheaval that this caused. Kind regards, Customer Care

Posted 2 years ago

“Extremely poor coms. All communication stopped as soon as I queried the Seven Sharp viewers discount. It became evident they did not want to honour an advertised discount, so the owner opted to just not respond after multiple attempts to contact. Ended up delaying my build and having to source elsewhere. Provided feedback to head office, they said they would get the owner to make contact. They didn’t.”

Helpful Report

Posted 2 years ago

“Requested a price 5 weeks ago, told Amanda would be in touch, waited over 2 weeks, followed up told another message would be sent through 3 weeks later still heard nothing. Visited carpet court today who gave me a price, I accepted the price and the carpet will be installed in 3 weeks. If you want service suggest you visit Carpet court!”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. I apologise for this experience, it is not how we like our customer service to be. I will look into this further and speak to the Business Owner. Again my apologies. Kind regards, Customer Care

Posted 2 years ago

“Booked in stock carpet with 3 week delay for install. 3 weeks later, no carpet, no communication, cancelled order.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us your feedback. I can see that there were some delays with your product. The manufacturers had advised us that there was going to be a further 2-week delay, on a 3-week lead time that was intially anticipated on your product. We are very sorry about this, we continue to experience shipping delays as do many other companies. I see that you asked for a refund and I am glad, that despite the product having already been ordered, we were able to accommodate you in this instance. We wish you well. Kind regards, Customer Care

Posted 2 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,135 reviews