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Harrisons Carpet & Flooring Reviews

4.7 Rating 5,112 Reviews
94 %
of reviewers recommend Harrisons Carpet & Flooring
4.7
Based on 5,112 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.8 out of 5
Read Harrisons Carpet & Flooring Reviews
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Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024
John Burton
Harrisons Carpet & Flooring 5 star review on 16th June 2024
Sylvia Clark
Harrisons Carpet & Flooring 5 star review on 9th June 2024
Steve Webster
Harrisons Carpet & Flooring 5 star review on 9th June 2024
Steve Webster
Harrisons Carpet & Flooring 5 star review on 9th June 2024
Steve Webster
Harrisons Carpet & Flooring 5 star review on 2nd June 2024
Julian Smith
Harrisons Carpet & Flooring 5 star review on 2nd June 2024
Julian Smith
132
Anonymous
Anonymous  // 01/01/2019
We are very pleased with the job that Tom and Clayton have done for us, thank you. They are very friendly pair to have around. We found the communication with Kay to be great. We are very happy with the new laminate she suggested and that they were also able to lift and relay our existing carpet for us. Harrison were able to fit in exactly with our schedule which was excellent. We would definitely recommend Harrison’s Bay of Islands.
Helpful Report
Posted 3 months ago
Module0 Vynl Flooring On July 26, 2023, Harrison's Flooring laid Module0 Vynl Flooring in our home. When finished, it looked good, no gaps or visible joins were apparent. It added value to the house. 12 months on, and we are ashamed of the floor. Each plank is marked by the joins as the planks have shrunk, and dirt has got into the seams. We are only 2 people living here, and we are both retired so there is not a lot of dirt being tracked through. The floor is regularly washed with warm, soapy water as per the instructions. We would highly recommend that no one uses this product due to poor performance, and the fact that is also a very cold flooring. Now, anyone buying the house would deduct from the price to refloor the kitchen area. So much for added value.
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Posted 3 months ago
Hi, Thank you for your feedback. I am very sorry to hear that you are not happy with your flooring. I will ask the business owner to touch base with you to discuss. Please feel free to contact the customer care team if you would like to discuss this further. Kind regards, Customer Care
Posted 3 months ago
Great service! Jeremy was super helpful. He gave is ideas we hadn’t thought of and all looks fantastic. Highly recommend. Delivered on time and installed promptly
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Posted 3 months ago
Harrisons provided (supply and install) carpet tiles in one 50m2 room and carpet in an adjacent 50m2 room. The price was great. They did an excellent job and readily complied with out scheduling requirements. Jeremy Wooller was the on site contact and was a very pleasant, knowledgeable and helpful. Office administrator, Wendy, coordinated the project very well. Highly recommended.
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Posted 3 months ago
Very happy with our carpet we had installed last week. Jeremy and Andrew did a great job, excellent customer service. It looks and feels superb. Currently booking another installation.
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Posted 3 months ago
Excellent service from start to finish, Victoria was so helpful and knowledgeable and Darrin the installer did a first class job, great finish. Service really doesn’t get any better, thank you for your first class service.
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Posted 3 months ago
We can highly recommend the Harrisons Carpet Team. Jeremy, Wendy, Jamie, and Andrew did splendidly in their respective roles. No dramas, a beautiful finish of our carpet stairs, and overall great customer service second to none. Keep it up and thank you very much!
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Posted 3 months ago
I hate my carpet everyday. Massive join in middle of lounge. Harrisons said nothing could be done. I wish I had not gone with Harrisons. I have sent photos previously. I know this review will be deleted and nobody will come and look at it. I am so embarrassed when visitors come
Helpful Report
Posted 4 months ago
Hi Gay, Thank you for your review. I am very sorry that you are still not happy with the join in your carpet. I know that we have sent out our experts and they have redone the join for you. In rooms that have a lot of light, it is very common for joins in wool carpet to be visible. It is less forgiving than solution dyed nylon. I am truly disappointed that we have not been able to meet your expectations. Kind regards, Customer Care
Posted 3 months ago
Jeremy was a pleasure to deal with, extremely patient, helpful and a good listener. Our new carpet looks and feels great and we're very happy with the colour choice that Jeremy helped us with.
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Posted 4 months ago
Our first time to put carpets in and Jeremy was amazing. He was very helpful, patient and friendly, and gave us a fantastic price within our budget. He got the job loaded within 2 weeks and all was done within a day and a half - and a day earlier than expected! I will definitely use him again and recommend you call him for a quote.
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Posted 4 months ago
Amy from Harrisons was such a pleasure to work with. Having worked with a previous company and then switch to Harrisons there was such a big difference in customer service. Amy fitted us in on her Saturday and made the process a lot less stressful and did her upmost to ensure we were happy. Her friendly clear communication was a delight to work with! Highly reccomend Amy and her team from Harrisons Rodney.
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Posted 4 months ago
I went to 3 different companies, before Harrisons The first one was over a hour late for quote didn't have a pen or tape measure and was not even in company uniform, i never received a quote. Second company verbally bagged others over the phone and gave me a quote without visiting the property. Then i remembered Harrisons! from start to finish flawless! Nathan and his team are awesome, it was only a small job but they really looked after us. Thank you! sloane
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Posted 4 months ago
Thank you for your review Sloane, we are glad that you have ejoyed your experience with Harrisons!
Posted 4 months ago
This is the second time we've chosen Harrisons to install new carpet, and continue to be impressed. They're efficient, timely, well priced, and the end result is fantastic. Their initial visit helped us choose the right product, and their install team was great. We will turn to them again the next time we need flooring.
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Posted 4 months ago
Very happy to provide a positive review for Jeremy and the team at Harrison’s. The whole process was excellent including communication, service and price and Dane did a wonderful job at installation. Would recommend. Marion & Peter.
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Posted 4 months ago
Kerryn and Mark from Harrisons servicing the Kapiti Coast are excellent to deal with . Professional from the outset, I felt immediately confident in making the right choice of an excellent product ,with their guidance. The timing and laying all went to schedule despite minor complications which were well managed without difficulty. Thank you to you and your team for a job well done , I am very grateful to you all and will recommend you to others when I get the opportunity.
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Posted 4 months ago
Very easy to deal with. Excellent communication. Jeremy was super professional and easy to deal with. Worked around my rather difficult schedule so very happy with that. Couldn't ask for better service really and came in at the best price of three so all round excellent. Would definitely recommend.
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Posted 4 months ago
Jeremy was a pleasure to deal with very helpful would recommend him to anyone Ashley and Shirley
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Posted 4 months ago
Jeremy at Harrisons was absolutely brilliant to deal with. Requested a quote, he visited 2 days later, did the quote on the spot and sent it through the same night. The whole process was fast and efficient and top quality! I was kept informed during the process and Jeremy and his team did a fantastic job! Would definitely use Harrisons again for other properties.
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Posted 4 months ago
From measure to install it was less than 2 weeks, communication and delivery from Jermey and Wendy was fantastic. Great customer experience. Pete
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Posted 4 months ago
Our company renovates homes and builds new so our needs are very fluid as we manage the trades on site. Sue Turley has been very accommodating and delivers a good product, on time and on budget.
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Posted 5 months ago
Harrisons Carpet & Flooring is rated 4.7 based on 5,112 reviews