On January 11th / 12th 2017 Palazzo 540 carpet was installed in our house. We bought the carpet through Jeff Burson. Since the beginning we have had several problems. They had to come back to put more tape under a joint in the bedroom because it split. We were told that we have to keep the curtains in the bedroom closed when the sun is coming in. We cannot undertand why there is a joint at the side of the bedroom where the sun comes in. We like to have fresh air coming in. There was also a problem in a corner of that bedroom and they had to change the carpet there. In the lounge there are two joints with tape underneath that really stand out. We have been told that that will disappear over time.... ?? To cut a long story short : we are not very impressed and we would appreciate it if an expert from your company could come to have a look and give his judgement. Looking forward to your reply, Regards, John and Gees Tinholt, phone 06 8775826.