One of 2 toilets was not put back in working order when new vinyl was laid. There was no sign to indicate which toilet that was not in working order. The pipe from the cistern to the bowl was only loosely connected, but nothing looked out of place. When flushed, the contents of the cistern flooded the floor. When Harrisons were advised of this, there was a sympathetic hearing but we were told it is not Harrisons' responsibility to re-fit toilets after the flooring is laid. That policy is simply ridiculous, unhelpful and puts the customer to extra expense for no good reason. Harrisons should ensure they put things back in working order and how they found the property. We should not have had to get a plumber in for that. I have used Harrisons 3 times over the years and not struck this attitude/policy before. It has really put me off using Harrisons again.