Sales person needs to perform better. Lack of communication was evident between sales person and carpet installer. What was promised on quote by sales rep was not fully conveyed to the installer. As a result I had to call up the office to get things sorted after an incomplete initial installation on the first day. Installation was completed two days later. However, interestingly the sales rep did not hesitate to charge me for the whole amount on the first day itself - in spite of being asked in writing not to do so till the job is completed. There was in fact a demand for more money from the sales rep to complete the job. This was of course not accepted as contract showed what all jobs were needed to be done. Shows strong inclination to get money from customer without actually first ensuring that the job has been completed to satisfaction, and as promised at the time of sealing a contract. Overall a very bad customer service experience. I am sure there are other better options available out there.