Don’t use Harrison’s. They have no customer complaint response system. After many delaying offers to assess our carpet problems all we had made available to us, was another Harrison’s franchise manager. Seems to be no unbiased party to get involved after Harrison’s fail customer. We asked for a hard surface type carpet like Sisal as our son only gets round in his wheelchair. We were talked in to a carpet that just doesn’t perform to our request at all. Harrison’s head company seem not to be interested in dealing with their franchise manager of our area, in order to help us out. Also never got the flybuys rewards they boast about and we have fully paid them. Consider the fine print if you must deal with them as it will cost you many thousands of dollars and house furniture removal upheaval if things go wrong and we bet you won’t get a second flybuys reward offer when you pay for them to change your failed carpet.