Having used Harrisons once with mixed feelings we gave them a 2nd opportunity. That opportunity was not taken in the name of integrity by the local franchiser in our area and in fact taken as a chance to provide us with a lesser quality carpet than our 1st experience, (we asked for exactly the same.) And at a top quality price. We saw though this with the help in the attitude and manner of this franchise holder who displayed a similar disposition as on his first occasion. We settled for another supplier who provided people skills, quality, and price all over. All about who you use as your agent.