We asked for a quote from Harrison's for carpet and vinyl, and were given a five to accept / decline it - with follow up emails reminding us of the time pressure. When we did accept, and paid the deposit, we heard nothing for a week. I got in contact again to check the deposit went through, at which time the franchisee told us the vinyl we'd chosen was no longer available. Because they are a mobile service, we had to book in another time for her to visit so we could look at more vinyl - this was a bit of a hassle, as we both work full time, and live 30mins out of town. During the second consultation we realised there was no longer any vinyl available in the same price range as the original selection; and thus our quote would now be for more than the competitors we had turned down. We opted to cancel the job, but still had to pay for the carpet that had already been ordered. Our new suppliers installed the vinyl yesterday, and had arranged to collect the carpet from Harrison's to install at the same time. Arrived home to find the carpet missing - because Harrison's had not released the carpet to our suppliers. They will now have to make another trip (hopefully not charging double mileage) to install the carpet at a different date.