I was so disappointed. Felt like I ordered from a bulk buy warehouse. Spent almost $7000 with Harrisons on curtains for 3 areas of our home (open plan living/dining, sleepout, and 1 bedroom) as part of a major home renovation. Initially was thrilled with the look, it is the actual finish and function which I have issues with. We ordered a mix of roller blinds, roman blinds, venetian blinds and drapes. Roller blinds are fine. Make sure your installer puts the chain and holder in front of the blind, so the blind doesn't catch in it when being rolled down. Roman Blinds - one roman blind was crooked and had to be sent back - took 6 weeks for repair (over the Xmas period) however the delay was longer than promised initially. The other roman blind developed holes in the curtains and leaves black marks/lines on our freshly painted window frames at each of the folds which I regularly have to clean off. They said this was caused by movement so instead of offering an alternative I was told to keep our windows closed. They did replace the worn curtain. The chain supplied for the roman blinds are not quite 2/3 of the curtain length and makes winding up and down each day a very laborious task. The drapes (lining and sheers) are held together with sock tags with the largest end of the sock tag on the outside of the curtain not hidden at all and visible to everyone (likely not an issue if you go double-track). When closed the curtains are difficult and don't sit together well at all so we have gaps from floor to ceiling and large enough to not block out the light even though the curtains are the right size and should sit together - there is no allowance on either end of the curtains to overlap nicely and block out all light. Its a fight. I have spent much time trying to "train" the curtains to sit together and hoped it would resolve itself when the curtains relaxed into place, but this hasn't happened. The venetian blind has holes large enough for the sun to stream through, making it somewhat ineffective to block out sun during the day especially if the glare created through the guide holes reflects on a TV or a mirror - which ours does so our son has to change where he sits to watch TV/game or put up a cloth of some sort to cover the window. Our consultant told me the "sock tags" are industry standard and the chains should be 3/4 the length of the curtain. I was informed their warehouse staff makes the decision of what sock tags they used and how at the time they make the curtains and also what length chain they supply (perhaps they took the closest length is what our consultant said). The solution offered for the sock tags was to re-tag the curtains with the large piece facing inwards (if they could) using the same holes. I declined not wanting to risk having more holes in the brand-new curtains which people could see. I was offered new chains of an appropriate length for the blinds which meant we would have to plaster and paint the holes already created from the install in our brand-new wall linings so also declined that suggestion. When I raised the above with Head Office - I was given a lesson in fabric performance. If I cut the sock tags off I am told the sheers will curl and no longer line up with the lining. An alternative to sock tags, I'm not sure if they offer this, is perhaps to weight the sheers like other companies do as I would have much preferred the curtains were not joined as they are - especially in high traffic areas as ours are. So far we've been lucky not to have any rips or tears caused by passing traffic catching themselves in the sock tag gaps. I'm a sucker for punishment and so for consistency and given we decided to install roller blinds in 3 other rooms and hadn't had an issue with these particular blinds, we approached our consultant for a quote. She agreed - a month later we had heard nothing. I followed up and was advised she did not know when she would next be in our area and that she was away for a week - no appointment made. Based on my experience I would not recommend Harrisons for the reasons above, go with someone local, small business and custom. The only reason I'd go through Harrisons for roller blinds now is so I can keep the window treatments the same throughout in certain areas of the house. Initial consultation and communication fine, shown a very limited selection of offerings. Final product for 3 of the types of window treatments a let down. Our installer was awesome and had heaps of product knowledge. After this review - which they had seen, I was told to shop elsewhere (twice) for the remaining matching roller blinds "after considering the full experience to date - including your overall feedback and overall dissatisfaction - we will unlikely be able to meet your expectations going forward. For this reason we wont be progressing with further work or quotes" - this after even after I called and spoke to the customer care team. I also couldn't get this review published as it was moderated (Harrisons have seen it and quoted it to me). Overall experience terrible, tainted our excitement on the finishing touches of our major renovation. - Michelle