Harrisons Curtains & Blinds Reviews

Name: Harrisons Curtains & Blinds
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.55

4.6 Rating 1,588 Reviews

89 %

of reviewers recommend Harrisons Curtains & Blinds

Company Reviews

Metrics

Info

4.6

Based on 1,588 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Curtains & Blinds 5 star review on 9th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Christina and the team @ North Canterbury Harrisons were great from start to finish. Knowledgeable , reliable and great communication. I am so happy with my curtains, feels so luxurious! Thank you”

Helpful Report

Posted 17 hours ago

“I was so disappointed. Felt like I ordered from a bulk buy warehouse. Spent almost $7000 with Harrisons on curtains for 3 areas of our home (open plan living/dining, sleepout, and 1 bedroom) as part of a major home renovation. Initially was thrilled with the look, it is the actual finish and function which I have issues with. We ordered a mix of roller blinds, roman blinds, venetian blinds and drapes. Roller blinds are fine. Make sure your installer puts the chain and holder in front of the blind, so the blind doesn't catch in it when being rolled down. Roman Blinds - one roman blind was crooked and had to be sent back - took 6 weeks for repair (over the Xmas period) however the delay was longer than promised initially. The other roman blind developed holes in the curtains and leaves black marks/lines on our freshly painted window frames at each of the folds which I regularly have to clean off. They said this was caused by movement so instead of offering an alternative I was told to keep our windows closed. They did replace the worn curtain. The chain supplied for the roman blinds are not quite 2/3 of the curtain length and makes winding up and down each day a very laborious task. The drapes (lining and sheers) are held together with sock tags with the largest end of the sock tag on the outside of the curtain not hidden at all and visible to everyone (likely not an issue if you go double-track). When closed the curtains are difficult and don't sit together well at all so we have gaps from floor to ceiling and large enough to not block out the light even though the curtains are the right size and should sit together - there is no allowance on either end of the curtains to overlap nicely and block out all light. Its a fight. I have spent much time trying to "train" the curtains to sit together and hoped it would resolve itself when the curtains relaxed into place, but this hasn't happened. The venetian blind has holes large enough for the sun to stream through, making it somewhat ineffective to block out sun during the day especially if the glare created through the guide holes reflects on a TV or a mirror - which ours does so our son has to change where he sits to watch TV/game or put up a cloth of some sort to cover the window. Our consultant told me the "sock tags" are industry standard and the chains should be 3/4 the length of the curtain. I was informed their warehouse staff makes the decision of what sock tags they used and how at the time they make the curtains and also what length chain they supply (perhaps they took the closest length is what our consultant said). The solution offered for the sock tags was to re-tag the curtains with the large piece facing inwards (if they could) using the same holes. I declined not wanting to risk having more holes in the brand-new curtains which people could see. I was offered new chains of an appropriate length for the blinds which meant we would have to plaster and paint the holes already created from the install in our brand-new wall linings so also declined that suggestion. When I raised the above with Head Office - I was given a lesson in fabric performance. If I cut the sock tags off I am told the sheers will curl and no longer line up with the lining. An alternative to sock tags, I'm not sure if they offer this, is perhaps to weight the sheers like other companies do as I would have much preferred the curtains were not joined as they are - especially in high traffic areas as ours are. So far we've been lucky not to have any rips or tears caused by passing traffic catching themselves in the sock tag gaps. I'm a sucker for punishment and so for consistency and given we decided to install roller blinds in 3 other rooms and hadn't had an issue with these particular blinds, we approached our consultant for a quote. She agreed - a month later we had heard nothing. I followed up and was advised she did not know when she would next be in our area and that she was away for a week - no appointment made. Based on my experience I would not recommend Harrisons for the reasons above, go with someone local, small business and custom. The only reason I'd go through Harrisons for roller blinds now is so I can keep the window treatments the same throughout in certain areas of the house. Initial consultation and communication fine, shown a very limited selection of offerings. Final product for 3 of the types of window treatments a let down. Our installer was awesome and had heaps of product knowledge. After this review - which they had seen, I was told to shop elsewhere (twice) for the remaining matching roller blinds "after considering the full experience to date - including your overall feedback and overall dissatisfaction - we will unlikely be able to meet your expectations going forward. For this reason we wont be progressing with further work or quotes" - this after even after I called and spoke to the customer care team. I also couldn't get this review published as it was moderated (Harrisons have seen it and quoted it to me). Overall experience terrible, tainted our excitement on the finishing touches of our major renovation. - Michelle”

Helpful Report

Posted 1 week ago

“The customer service was terrible, no communication, no follow through, the delivery was significantly delayed, yet the quote arrived in flash time. The only good part about the service was the installer, who was on time and delivered a professional service. I do not recommend this service at all.”

Helpful Report

Posted 1 week ago

Hi Sofia, Thank you for your feedback. I am sorry that you were disappointed with your service. I have spoken to the business owner involved. I am glad that the installation went well and I hope that you can now enjoy the product. Kind regards, Customer Care

Posted 1 week ago

“Paula Youds was very helpful at getting me a set of curtains and blinds that I'm very happy with for a reasonable price. We had a couple of minor challenges in the installation process, but Paula and the team were great at sorting everything out and keeping me informed along the way. Everything was received in the indicative timeframes, and Paula was kind enough to provide loan curtains for two key windows.”

Helpful Report

Posted 1 month ago

“Paula was incredibly knowledgeable and friendly. We met with her in December 2024 and proceeded with ordering curtains and shutters for our home. Our friends and family rave about the shutters and we would definitely use Paula and her business again in future.”

Helpful Report

Posted 1 month ago

“Rachel Cripps was fantastic to work with getting new curtains for our home. I would 100% recommend her knowledge and insights.”

Helpful Report

Posted 1 month ago

“Kylee was amazing to deal with - creative, friendly and pragmatic. Her installer Paul was a delight to have in our home. I look forward to working with them again. Everything looks so good!”

Helpful Report

Posted 1 month ago

“Still waiting from November 2024, I’ve emailed once & phoned 3 consecutive days & no response!!! I would have trouble recommending Harrison’s to anyone.”

Helpful Report

Posted 1 month ago

Hi Christine, Thank you for your feedback. I would like to touch base with you and arrange an appointment time. Please contact the customer care team so that we can help you. customer.care@hah.co.nz or call us on 0800 102 004. Kind regards, Customer Care

Posted 1 month ago

“I found Harrisons curtains service to be very friendly, efficient good quality fabrics and knowledgeable. Would throughly recommend them.”

Helpful Report

Posted 1 month ago

“Paula is amazing. We love the curtain and blinds. The room looks incredible and so luxurious now. Love it so much. Thank you so much Paula and the team for such a great job.”

Helpful Report

Posted 1 month ago

“We were very satisfied & impressed with Paula and Aaron's professionalism that was seen from start to finish, and are currently very happy with the overall products recommended + installed. Overall would definitely recommend to anyone without any hesitation, and we also look forward to engaging with Paula & Aaron again for any future projects (and will be sure to recommend them to my network).”

Helpful Report

Posted 2 months ago

“Lisa Wenzlick was fantastic from start to finish with our new curtains which we Love Can't recommend Highly enough”

Helpful Report

Posted 2 months ago

“I recently had installed blinds and curtains by Paula Youlds and her installer Aaron. I was impressed by the professionalism, the efficiency and her skill to know exactly what was required for the bedroom and lounge. I didn't exactly know what I wanted to do. Her suggested ideas and choice were spot on and the colour matches perfect. It totally elevated the room. Beautifully made and fitted with speed and efficiently. I was delighted with the service.”

Helpful Report

Posted 2 months ago

“Blinds & drapes fitted today . They look perfect & have made such a lovely difference to my home . A special mention to Turi installer . A true professional & lovely well mannered young Gentleman .”

Helpful Report

Posted 2 months ago

“Kylee was an absolute dream to work with, incredible communication and made the decision for me so easy! I’m obsessed with our new sheer curtains.They have absolutely transformed the room!”

Helpful Report

Posted 2 months ago

“It was recently our pleasure to work with Paula Youds when choosing the window dressings for our lounge, dining, living and kitchen areas. Her expert advice was much appreciated as she gently pointed us in the right direction. The end result is all we hoped it would be. Thank you Paula.”

Helpful Report

Posted 2 months ago

“Nicky Jane Interiors / Harrisons became difficult to deal with as we were not happy with the quality of our roman blind. After a 46 email thread with Nicky and all the excuses she did offer us a free black out blind to combat the light seeping though the stitching and the incorrect length of the blind. We will need to relace the blind as the quality is not good and I did explain we wanted something special of high quality for the one window. We also had two blinds made for our other room and we have not opened them as we are concerned for the quality of those too. It was a $2,000 bad customer experience for us. We did use Harrisons two years ago and Toni was amazing. The ceiling to floor double track curtains we got are perfect.”

Helpful Report

Posted 3 months ago

Hi, Thank you for taking the time to give us your feedback. I am very sorry to hear that you have not been happy with your experience this time. I will contact the business owner and discuss this with her further. Thanks, Customer Care

Posted 2 months ago

“Thank you Paula Youds for all ideas, help and impeccable service from our first inquiry through to installation truly amazing. Our drapes and Roman blind are impeccably made and just beautiful. I am impressed with the quick turn around time and would highly recommend Paula Youds to all AAA+++”

Helpful Report

Posted 3 months ago

“We are absolutely thrilled with our new curtains. Thank you to Paula Youds who was really lovely to deal with. She was efficient and knowledgeable with an eye for detail. She transformed our bedrooms into tranquil havens. Would highly recommend!”