Harrisons Curtains & Blinds Reviews

Name: Harrisons Curtains & Blinds
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.57

4.6 Rating 1,463 Reviews

90 %

of reviewers recommend Harrisons Curtains & Blinds

Company Reviews

Metrics

Info

4.6

Based on 1,463 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Curtains & Blinds 5 star review on 16th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Huge delays for installation”

Helpful Report

Posted 4 weeks ago

Hi, Thank you for your feedback. I apologise that you experienced some delays with your product being installed. If you would like to discuss it further, please reach out to customer.care@hah.co.nz Thanks, Customer Care

Posted 4 weeks ago

“Curtains were great. Better communication with the agent would have been appreciated. Delivery of final products would be REALLY appreciation .....They've been 7 months in the pipeline.”

Helpful Report

Posted 1 month ago

Hi Lynda, Thank you for your feedback. I am sorry that you have been waiting on the wands for your curtains. I have spoken to the business owner and she is sorting those out for you now. Please let me know if there is anything else that is outstanding. Thanks, Customer Care

Posted 1 month ago

“The cutting and tailoring techniques aren't that great, the edges aren't even straight and the sheers are shorter than the measurement taken, they're at least 2 fingers' space lifted off the ground”

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Posted 3 months ago

“Not a good experience but then talked to others and theirs were great so not sure what was going on with ours”

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Posted 3 months ago

Hi, Thank you for your feedback, I also got the details from the team after you called in. I appreciate you taking the time to let us know about your experience. We strive to deliver excellent customer care and it is very important to us that we can review processes and procedures when things have not gone well. Kind regards, Customer Care

Posted 3 months ago

“Please see feedback written on survey.”

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Posted 3 months ago

Hi John and Sarndra, Thank you for taking the time to give us your feedback. Kind regards, Customer Care

Posted 3 months ago

“Disappointed with 2 of the bedrooms , gaps let light, we said rooms needed to be dark and what we got do not suit, happy with the other 3 rooms though, a lot of money spent to not get what we really wanted sadly”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to give us your feedback. I was sorry to hear that you are not happy with a couple of the window treatments, I have passed this on to your Business Owner and I will discuss it with them also. Kind regards, Customer Care

Posted 1 year ago

“Christchurch North……… BUYER BEWARE!!!!”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. If you would like to discuss this further and elaborate on the situation then please contact Customer Care. customer.care@hah.co.nz Kind regards, Customer Care

Posted 1 year ago

“Sales person was very pleasant and helpful but appeared to have had limited experience regarding voile curtains. Fullness was set at 1.5 but from this experience, it needs to be at least 2 or more to get the best result. The job was spoilt due to this failure.”

Helpful Report

Posted 1 year ago

“Paint was scraped while a blond was replaced with no apology. Curtain tracks were changed reducing the flexibility of the curtain on a corner track. Old tracks were left in place with original glides , these were from the 70s and brittle . I was offered a packet of glides to appease, not actually good enough. When working with older houses its best to work to the eye as they are never really square. One blind drop was hung strains but looked uneven as window was not square. I questioned this and was promptly told nothing they could do, I would have dropped one side of the blind by 5 ml, you would not of seen the top as under a permit.”

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Posted 1 year ago

“Service was slow, then delayed. Communication was poor and install was painful.”

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Posted 1 year ago

“Curtain quality was great once installed. Communication was poor.”

Helpful Report

Posted 1 year ago

“blinds hit window catches / sheers so tight you can not draw them”

Helpful Report

Posted 1 year ago

“The wait time for an agent was long so I did my own accurate measurements, Surely I should have been given a discount for saving the agent a visit?”

Helpful Report

Posted 1 year ago

“The Person who came to measure was great, we had a laugh and she knows her colours but rushed and arrived the wrong day. once I accepted the invoice it was downhill. They don’t tell you realistically how long it’s going to be, you have to follow up, they also make errors on their side but expect you to pick it up and charged the cost for it. This is a franchise business so it will vary. The curtains well made.”

Helpful Report

Posted 1 year ago

“I was disappointed with the communication. Taking over a week to reply to emails. I had to chase people to get any answers. When it came to installing the curtains they had the wrong track”

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Posted 1 year ago

“Not satisfied with blinds, drapes in main bedroom too long, blinds in bathroom don’t cover window, blind in spare room don’t pull up so looking in place, corners turned up.”

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Posted 1 year ago

“A mistake in measuring of initial split blinds, then a wrong blind delivered causing much longer waiting time. When the blind finally arrived and was fitted we were really happy with the final result. From start to finish nearly five months had passed. Harrison’s were very apologetic about this and gave us a lovely gift basket. And after living with the roller blinds in the kitchen and thermacell blinds in the lounge we love the new modern look.”

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Posted 1 year ago

“Length of time from measurement to hanging was too long.”

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Posted 1 year ago

“After choosing a top of the range blind system i was disappointed with the cheap fittings used to open and close the blinds, one has already broken”

Helpful Report

Posted 1 year ago

“Very late to receive and big delays, understandable due to covid but communication was very poor. The quality if the venetians are questionable as bowing after 2 months. Curtains and sheers very happy with.”

Helpful Report

Posted 2 years ago

Harrisons Curtains & Blinds is rated 4.6 based on 1,463 reviews