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Harrisons Curtains & Blinds Reviews

4.6 Rating 1,464 Reviews

90 %

of reviewers recommend Harrisons Curtains & Blinds

Company Reviews

4.6

Based on 1,464 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Curtains & Blinds 5 star review on 16th April 2024

Harrisons Curtains & Blinds 5 star review on 25th March 2024

Harrisons Curtains & Blinds 5 star review on 25th March 2024

Harrisons Curtains & Blinds 5 star review on 24th March 2024

Harrisons Curtains & Blinds 5 star review on 7th January 2024

Harrisons Curtains & Blinds 5 star review on 24th December 2023

Harrisons Curtains & Blinds 5 star review on 24th December 2023

31

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We used them for our new build curtains. Curtains "Looked amazing" But 1.5 years on the curtains hems were coming undone. there was only one stich holding them hem up on both curtains, ( the quality of workmanship was not good! Also the roman blinds are now all breaking as they only have ONE loop of stitching on each hole. if they had been made to a quality standard this would not of happened. I made contact on 5/09 2023 and got this response!! ""this is deemed to be wear and tear. If the seams had come down a few weeks after installation, we would fix it however as it's nearly 2 years down the track, we suggest you find someone local to repair these for you." (Harrisons on there website say they have the most robust warranties....) I then made contact a month later to the main branch who said this wasn't a good standard and they would be in touch... i then made contact again on 16/02/24 after no one getting back to me again, they said they will get someone to call me back and look into this.... hence me here doing a review and looking to take this further We spent a lot of $$ thinking that we would have a bit more than a 1.5year warrantee on our curtains and more than one stich to hold them hem up the Quality and customer service hasn't been good at all.”

Posted 2 days ago

Hi Harley, Thank you for your feedback. I apologise that you have not been happy with the workmanship and customer service. As you can appreciate it is difficult to determine how products are being used in each individual home. We are given guidlines by the manufacturers that we base our decisions on. Thanks, Customer Care

Posted 1 day ago

“Most stressful part of the whole new build. Quality was very below what I was expecting from such a high profile business. 1 year to complete final instal. Very disappointed that 2 emails were sent to Harrisons to complain about quality and no reply to either. Where is your customer service? Franchisee very helpful at trying to remedy problems with the quality of curtains.”

Posted 2 weeks ago

Hi Sharon, I was very sorry to hear that you have not been happy with your Harrisons experience. I am glad that the business owner was able to help you to resolve issues. Thanks, Customer Care

Posted 1 week ago

“Previously posted but now not able to find in the reviews. Absolutely disgusted & disappointed in our drapes we had made through Harrisons. They came to us totally creased & really looking second hand, even though they had been custom made by Harrisons sewing room. They looked like vertical blinds. We were told by Sheree that the creasing would drop out by the first Summer. We are now 2 years down the track & they're still badly creased. Roman blinds x2 both needed repairing. On initially contacting Sheree, she visited & attempted to steam iron a few curtains, to no avail. NO follow up. Would 100% NOT recommended at all. Very sad. 😪 Previous review, I posted photo proof.”

Posted 2 months ago

“Worst ever”

Posted 4 months ago

Hi, Thank you for your feedback. I apologise for your experience, we like to deliver excellent customer care to all of our customers. We now have a new business owner in this area. Kind regards, Customer Care

Posted 3 months ago

“Very disappointing - the workshop had 5 attempts at getting one Roman Blind right before (eventually) sending the correct blind for installation.”

Posted 4 months ago

Hi Lindsey, Thank you for your feedback. I apologise for the experience that you had. I will talk to the business owner involved around what happened and review the processes around this. Thank you for bringing this to our attention. Kind regards, Customer Care

Posted 4 months ago

“Disappointing, the initial measure was incorrect, instead of replacing the curtains that were too short they altered them and they didn't match the other rooms, finally after me asking they remade one.The process from quoting to install took four months.”

Posted 5 months ago

Hi, Thank you for your feedback and I am sorry to hear about the delays that you had. I am pleased to hear that the product was re-made however so that everything is matching and looking good now. Sometimes delays with product and workroom capacity can slow things down. We always strive to deliver and meet our customers expectations whenever possible. Kind regards, Customer Care

Posted 4 months ago

“We certainly did not have a good experience with Harrison's curtains and blinds. Took three lots of curtains to finally get it right. Which was over six months. The first lot the hem was all over the place looked like an amateur I had sewn it. The second lot of curtains had no hem at all. We finally got the third light installed and no one even bothered to contact us to see if it was good or bad. The communication over the six months was terrible. We had a great experience with Harrison's carpets so we decided to go with Harrison's for the curtains even though they were quite a bit more expensive, I certainly could not recommend Harrison's curtains and blinds to anybody. We made a big mistake!”

Posted 6 months ago

Hi, Thank you for your feedback and I am very sorry that you did not have a good experience with your curtain purchase. We do strive for all our customers to have a good experience. It is disappointing for everyone when that is not the case. I hope that you are happy with the final product and we appreciate your patience. Kind regards, Customer Care

Posted 5 months ago

“Curtains firstly were incorrect. Completely different curtains put up and we didn't notice until the installers left were busy at the time. A bit difficult to communicate this to the provider who communicated by saying 'were they hung the wrong side' 😂😂😂. Then when they were remade and hung - too short! light can be seen coming out of bottom of curtains/. We were told when it was reviewed the installer would come and fix by lowering curtains but that was months ago so obviously not happening. Never again will we get Harrison's. If you look at curtain length trends they sit well on the floor which adds to their elegance and that is what we expected. We paid a lot of money for curtains we are not happy with.”

Posted 6 months ago

“After taking over three months to install after an initial promise of three weeks blinds began falling apart within a week. Asked Harrison’s to fix but not covered by warranty apparently. Cut to nine months later and the very expensive blinds are unusable.”

Posted 6 months ago

Hi Alan, Thank you for your feedback. I would like to understand more around this. I will look into the job and see what the issues were. Kind regards, Customer Care

Posted 6 months ago

“I have used Harrisons before excellent service on the Wairarapa. I have moved house so made an appointment for a measure and quote..half an hour before tge appointment I get a call to sat running late shoukd be tgere in half an hour..I said that's the latest you can get here (I had arranged my daycare under this appointment so I could be home) another call 20 mins later still with another client 30.mins drive away so not going yo.make appointment..Wants to reschedule . No this is do unprofessional so why woukd I want to deal with this company. It's curtain appointments dhoukdnt be hard to get your day planned properly. Many Manymore companies out there to use.”

Posted 6 months ago

Hi Patricia, Thank you for your feedback. I was very sorry to hear that the Business Owner was running behind time and had to reschedule with you. I understand that this was very frustrating for you. Sometimes there are issues with appointments prior to yours and this can hold the Business Owner up unintentionally. My sincere apologies for this. Kind regards, Customer Care

Posted 6 months ago

“Would I recommend Harrisons - Definitely not. Would I use Harrisons again - Absolutely not. Full House of curtains & venetian blinds installed 20 Dec 2022. Curtains were to long and some blinds to short 20 mill off the sill, blinds not good quality with bowing slats. Even thou many emails were sent, there was next to no communication from the business owner herself. Curtains were collected for re-hemming and I was told they would be returned by the end of the week, almost 3 weeks later I received the curtains back. The business owner came up with a quick fix to remedy the blind issue, by lowering the blinds from the top & putting up a fatter fascia. I later decided not to go with this idea and had lost the will to deal with Harrisons any further. Against legal advice I paid the outstanding invoice. Customer Care - you have the full story, an email was sent to you 27 March 2023.”

Posted 7 months ago

Hi, Thank you for your feedback. I was very sorry to hear that you have not had a good experience with Harriosns. I will read through the email that you have sent. Thank you for bringing this to my attention. Kind regards, Customer Care

Posted 7 months ago

“I asked for a messure and quote. All I got was a messure”

Posted 8 months ago

Hi Russell, Thank you for your feedback. I am wondering if the Business Owner knows that you have not received your quote? I can see in the system that it has been done. Double check your spam folder and I will contact the Business Owner to send it to you again. Kind regards, Customer Care

Posted 8 months ago

“Two years out, the hem linings on sheer curtains need to be redone, poor workmanship. The motorised system for roller blind, needs to be charged continuously, and cannot be easily reached. Only lasted 1 year. Was not surplied with charger on installation. Would not recommend harrisons curtains at all.”

Posted 9 months ago

Hi, Thank you for your feedback, I am sorry to hear that you have not been happy with your product. I will discuss this with the business owner. Kind regards, Customer Care

Posted 9 months ago

“Sorry, but no response to my request for a curtain call over a week ago , means loss if a customer and no business for you. I have gone elsewhere where the actually follow through with a promised callback.”

Posted 10 months ago

Hi, Thank you for your feedback. Please accept my sincere apologies for the delay. I can see that we spoke to you about your new build and had passed this to a Business Owner. I will follow up with them immediately. Kind regards, Customer Care

Posted 10 months ago

“I'm not happy with the after care. It seems that you pay your money and that's it. A wrong sized blind had been ordered for a window. It was taken back and the installer had it cut down. I wasn't asked if I wanted it cut down or a new blind. I don't blame the installer as this was a way of cutting his cost. Shortly after this I had trouble with the same blind with the cord. I texted Harrison's curtains and no reply, I emailed Harrison's curtains and no reply. You ghosted me. Extremely poor service. Consumer Institute says that you are supposed to remedy it with me but no signs of that as you haven't bothered to come and have a look. Maybe you need to take example from your sister shop Harrison's carpets as they were kind and impeccable and any faults they repaired. Would not recommend Harrison curtains to any of my friends or family.”

Posted 10 months ago

Hi Adrienne, Thank you for your feedback. I am very sorry to hear that you have not been getting any response and your issues resolved. I will contact the business owner now and follow this up for you. I will ask the business owner to contact you as soon as possible. Kind regards, Customer Care

Posted 10 months ago

“I received short notice of a cancellation and made another appointment for the following week. However the person never showed up, I discovered there was an issue with the address and phone number. The service was very bad and there was no apology for the inconvenience. A few years ago we asked a carpet person to come and they did not come on time. They had to come back again for the next appointment. When they send me a bill it had the wrong address and the wrong person's name on it which I found to be ridiculous.”

Posted 11 months ago

Hi, Thank you for your feedback. Firstly my sincere apologies, the mix up of the address was a human error made by one of my new team members. It has presented your previous address from a historical lead in the system. This was no fault of the Business Owner but due to an error within my team. I know that the agent has since contacted you and the business owner to apologise for his error. I will also investigate the error with the carpet invoice that you received. Kind regards, Customer Care

Posted 11 months ago

“I had a horrible experience with Harrisons in Christchurch. I absolutely would not reccommend Harrisons to any Friends or Family. I recieved a product that was incorrect and was advised completely wrong in the consultation process. I was then made to feel like i was the 'problem' and that the mistake was mine. This was note the case. From the installation it went wrong – I arranged time to meet the installer at my house as I have a dog, he arrived, and the curtains weren’t pleated. He took them away and did them himself, nothing against him as this should have been done prior but the curtains looked horrible! They weren’t hanging right and the pleat looked awful. I contacted Harrisons and they did come to rectify them, they looked ‘okay’. Then the issue with the material, I requested lead weighted material and received ‘standard’ with a large folded hem. The lead weighted example I showed the consultant my sisters which are lead weighted with a lead weighted hem. The issues just kept on coming. I truly do understand mistakes happen but it was the lack of ownership and apology that came with it. Between the manager and the consultant I was getting told different stories then told I would need to pay more to get what I wanted in the first place and believed what I was quoted for?? I could write about the problems I had for ever. In the end, we came to a solution but it took a long time to get there and I was treated like I was an inconvenience.”

Posted 11 months ago

Hi, Thank you for your feedback. I apologize that you have not been happy with your experience. This is certainly now how we want our customers to feel. I will be discussing this further with the business owner involved to understand what has happened here. Kind regards, Customer Care

Posted 11 months ago

“Assumed I could not afford curtains”

Posted 1 year ago

Hi, Thank you for your feedback. I sincerely apologise that you felt like this after your interaction with the Business Owner. I see that this was back in 2018 that you had that interaction. If you are still interested in purchasing curtains then please touch base with the Customer Care team and we will see how we can help you. Kind regards, Customer Care

Posted 1 year ago

“I would never use Harrisons again and certainly wouldn't promote you.”

Posted 1 year ago

Hi Fiona, Thank you for your feedback. I am so sorry to hear that you have not had a good experience with Harrisons. We always strive to deliver an excellent service and I apologise that you don't feel that you have recieved this. The business owner that you dealt with is no longer working with us but if we can be of any further help then please do not hesitate to contact the customer care team. Kind regards, Customer Care

Posted 1 year ago

“I had a terrible experience with Harrisons. Had a rep visit and a quote provided. I was very happy with the quote and after a few discussions with the sales person I was already to go ahead with the order and then suddenly I was told by email that my order was declined. I think the sales rep under quoted and so it was her way of getting out of the deal. I rang Harrisons Customer service team twice to let them know I was keen to go ahead with the quote but no one would return my call. BYE BYE Harrisons, this is one customer that won't be recommending Harrisons Curtains & Blinds. Very Disappointed.”

Posted 1 year ago

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Harrisons Curtains & Blinds is rated 4.6 based on 1,464 reviews