Harrisons Curtains & Blinds Reviews

Name: Harrisons Curtains & Blinds
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.55

4.6 Rating 1,589 Reviews

89 %

of reviewers recommend Harrisons Curtains & Blinds

Company Reviews

Metrics

Info

4.6

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Curtains & Blinds 5 star review on 9th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cant even given them 1 star!!! Run a mile Cambridge ... 2021 installation and reviewed back then .... curtain backing still incredibly creased. Harrisons making room abysmal. Customer service follow up, even worse. No accountability.”

Helpful Report

Posted 5 days ago

“I was so disappointed. Felt like I ordered from a bulk buy warehouse. Spent almost $7000 with Harrisons on curtains for 3 areas of our home (open plan living/dining, sleepout, and 1 bedroom) as part of a major home renovation. Initially was thrilled with the look, it is the actual finish and function which I have issues with. We ordered a mix of roller blinds, roman blinds, venetian blinds and drapes. Roller blinds are fine. Make sure your installer puts the chain and holder in front of the blind, so the blind doesn't catch in it when being rolled down. Roman Blinds - one roman blind was crooked and had to be sent back - took 6 weeks for repair (over the Xmas period) however the delay was longer than promised initially. The other roman blind developed holes in the curtains and leaves black marks/lines on our freshly painted window frames at each of the folds which I regularly have to clean off. They said this was caused by movement so instead of offering an alternative I was told to keep our windows closed. They did replace the worn curtain. The chain supplied for the roman blinds are not quite 2/3 of the curtain length and makes winding up and down each day a very laborious task. The drapes (lining and sheers) are held together with sock tags with the largest end of the sock tag on the outside of the curtain not hidden at all and visible to everyone (likely not an issue if you go double-track). When closed the curtains are difficult and don't sit together well at all so we have gaps from floor to ceiling and large enough to not block out the light even though the curtains are the right size and should sit together - there is no allowance on either end of the curtains to overlap nicely and block out all light. Its a fight. I have spent much time trying to "train" the curtains to sit together and hoped it would resolve itself when the curtains relaxed into place, but this hasn't happened. The venetian blind has holes large enough for the sun to stream through, making it somewhat ineffective to block out sun during the day especially if the glare created through the guide holes reflects on a TV or a mirror - which ours does so our son has to change where he sits to watch TV/game or put up a cloth of some sort to cover the window. Our consultant told me the "sock tags" are industry standard and the chains should be 3/4 the length of the curtain. I was informed their warehouse staff makes the decision of what sock tags they used and how at the time they make the curtains and also what length chain they supply (perhaps they took the closest length is what our consultant said). The solution offered for the sock tags was to re-tag the curtains with the large piece facing inwards (if they could) using the same holes. I declined not wanting to risk having more holes in the brand-new curtains which people could see. I was offered new chains of an appropriate length for the blinds which meant we would have to plaster and paint the holes already created from the install in our brand-new wall linings so also declined that suggestion. When I raised the above with Head Office - I was given a lesson in fabric performance. If I cut the sock tags off I am told the sheers will curl and no longer line up with the lining. An alternative to sock tags, I'm not sure if they offer this, is perhaps to weight the sheers like other companies do as I would have much preferred the curtains were not joined as they are - especially in high traffic areas as ours are. So far we've been lucky not to have any rips or tears caused by passing traffic catching themselves in the sock tag gaps. I'm a sucker for punishment and so for consistency and given we decided to install roller blinds in 3 other rooms and hadn't had an issue with these particular blinds, we approached our consultant for a quote. She agreed - a month later we had heard nothing. I followed up and was advised she did not know when she would next be in our area and that she was away for a week - no appointment made. Based on my experience I would not recommend Harrisons for the reasons above, go with someone local, small business and custom. The only reason I'd go through Harrisons for roller blinds now is so I can keep the window treatments the same throughout in certain areas of the house. Initial consultation and communication fine, shown a very limited selection of offerings. Final product for 3 of the types of window treatments a let down. Our installer was awesome and had heaps of product knowledge. After this review - which they had seen, I was told to shop elsewhere (twice) for the remaining matching roller blinds "after considering the full experience to date - including your overall feedback and overall dissatisfaction - we will unlikely be able to meet your expectations going forward. For this reason we wont be progressing with further work or quotes" - this after even after I called and spoke to the customer care team. I also couldn't get this review published as it was moderated (Harrisons have seen it and quoted it to me). Overall experience terrible, tainted our excitement on the finishing touches of our major renovation. - Michelle”

Helpful Report

Posted 3 weeks ago

“The customer service was terrible, no communication, no follow through, the delivery was significantly delayed, yet the quote arrived in flash time. The only good part about the service was the installer, who was on time and delivered a professional service. I do not recommend this service at all.”

Helpful Report

Posted 4 weeks ago

Hi Sofia, Thank you for your feedback. I am sorry that you were disappointed with your service. I have spoken to the business owner involved. I am glad that the installation went well and I hope that you can now enjoy the product. Kind regards, Customer Care

Posted 3 weeks ago

“Still waiting from November 2024, I’ve emailed once & phoned 3 consecutive days & no response!!! I would have trouble recommending Harrison’s to anyone.”

Helpful Report

Posted 2 months ago

Hi Christine, Thank you for your feedback. I would like to touch base with you and arrange an appointment time. Please contact the customer care team so that we can help you. customer.care@hah.co.nz or call us on 0800 102 004. Kind regards, Customer Care

Posted 2 months ago

“I found Harrisons curtains service to be very friendly, efficient good quality fabrics and knowledgeable. Would throughly recommend them.”

Helpful Report

Posted 2 months ago

“Nicky Jane Interiors / Harrisons became difficult to deal with as we were not happy with the quality of our roman blind. After a 46 email thread with Nicky and all the excuses she did offer us a free black out blind to combat the light seeping though the stitching and the incorrect length of the blind. We will need to relace the blind as the quality is not good and I did explain we wanted something special of high quality for the one window. We also had two blinds made for our other room and we have not opened them as we are concerned for the quality of those too. It was a $2,000 bad customer experience for us. We did use Harrisons two years ago and Toni was amazing. The ceiling to floor double track curtains we got are perfect.”

Helpful Report

Posted 3 months ago

Hi, Thank you for taking the time to give us your feedback. I am very sorry to hear that you have not been happy with your experience this time. I will contact the business owner and discuss this with her further. Thanks, Customer Care

Posted 3 months ago

“Harrison’s service is absolutely terrible. We booked an appointment with them, and my wife went to the site to get a quote for curtains. No one showed up, and after waiting for 10 minutes, she called the lady who had booked the appointment. She said it had been canceled, but no one ever informed us about it. It was a complete waste of time dealing with Harrison. I strongly advise against ever getting in touch with Harrison.”

Helpful Report

Posted 5 months ago

Hi Mukesh, Thank you for your feedback. I apologise for this disruption with your appointment. That is extremely frustrating and I understand that you are very disappointed. Unfortunately our business owner had fallen and broken her shoulder in two places which was the reason that she did not to attend. Our communication obviously did not meet your needs. We will assess this process and find ways to improve how to notify customers much quicker should incidents like this occur. Thanks, Customer Care

Posted 5 months ago

“Worst customer service - we have potentially encountered. Continually had to chase to see where we were at (and had to chase chasers and no one acknowledged our emails). Had a faulty blind motor, and still waiting to see when that's being replaced (yes chased again but nothing).....Also used Harrisons as we wanted the blinds to connect to our Alexa. We cant get it working, and was initially told we had to sort it ourselves. When we said that's not right, they said to try these steps, but still cant get it working.. (surprise, last email to chase a few days ago hasn't been acknowledge so don't know what's going on)”

Helpful Report

Posted 6 months ago

Hi Tim, Thank you for taking the time to give us your feedback. I have contacted the business owner involved and heard that you had not been contacted by the technician from Aspect. We apologise for that. I believe that we have ordered another motor for you from the suppliers and that will be installed next week. Thank you for bringing this to our attention. Kind regards, Customer Care

Posted 6 months ago

“Robyn at Kapiti was extremely helpful with the whole process for my sunfiltered blinds. All of my questions were answered. Great service.”

Helpful Report

Posted 7 months ago

“Yeah hi, I brought curtains and nets for my Lounge around Dec 2018. The net on the smaller window but still a good-sized window well the net just decentigated into it was like dry rotted after two years I just couldn't believe this happened. I wasn't impressed with it but the rest of the nets are good go figure”

Helpful Report

Posted 8 months ago

Hi, Thank you for your feedback. The job of window treatments is not only for privacy and asthetics but to protect your flooring and furniture from sun damage. It sounds like this window covering has done it's job and the strenght of our New Zealand sun has caused the curtain to deteriorate. The reason that only one of your curtains has been affected will be due to where it is situated and the amount of direct sun that it receives. That is why other windows which receive less hours of direct sunlight behave differently. Please let us know if you would like us to come and requote for a new solution for that window. Thanks, Customer Care

Posted 8 months ago

“I purchased curtains through harrisons four years ago.The woman who brought samples to our house showed us two samples only and did not bring in anymore samples even though we were not really happy. Curtains turned up which were crooked along the bottom. I complained and they took them away to fix but still crooked all they did was press the curtains. The original women who brought samples and made measurements was not all all helpful and basically left it to the guy who hangs the curtain to sort out. Still hate my curtains and when I can affords to replace them I will using another company.”

Helpful Report

Posted 9 months ago

Hi Jenny, Thank you for reaching out and sharing your feedback with us. We are sorry to hear that you are not happy with the fabric selection after all this time. Your experience is very important to us, and we are genuinely sorry that we didn’t meet your expectations this time. Please know that we have taken all necessary steps to address the issue, and the business owner has devoted considerable time and effort to finding a resolution. We hope you might reconsider giving us another chance in the future. Thank you again for your time. Best regards, The Harrisons Team

Posted 8 months ago

“I had a consult booked no show. The consultant involved told me she would get back to me with a further date. Nothing. I consulted Harrison’s on a recommendation. Still nothing. Harrison’s need to get their act into gear.”

Helpful Report

Posted 10 months ago

Hi Sue, My sincere apologies for that. We will be in touch today to see if we can help you in anyway going forward. Kind regards, Customer Care

Posted 10 months ago

“I purchased Roman blinds and a large curtain for the lounge. My windows are tinted. After one year light green roman blinds had fade lines and the large curtain main edge is turning yellow. I have friends with cheap curtains that have not faded. My expensive Harrison curtains look horrible when down and I’m not happy.”

Helpful Report

Posted 10 months ago

Hi Julie, Thank you for your feedback. All fabrics will fade over time due to New Zealand’s extraordinarily high UV. Over time sheers, fabrics and linings can become discoloured and or start disintegrating - this is perfectly normal and it means that they are doing their job in protecting the rest of the flooring/furniture in the home. You may notice that there will be fading in some areas and not in others, and this will be as a direct result of exposure to UV. Thanks, Customer Care

Posted 10 months ago

“I have had a quote which I reviewed and had amended (extra measurements taken). This took an inordinate amount of time and a few calls from me to organise. The second quote is incorrectly for two different fabrics. I understand that your representative is injured .. but communication is non existent. Messages left not responded to. I give up ... my dream of snowy white linen look sheers has gone down the drain. The best part of my $5,000 will stay in the bank and I'll get continuous ready made sheer from Spotlight.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback, I am so sorry that you did not enjoy your experience with Harrisons. Yes, the business owner was injured but I am sorry that her communication did not meet your expectations. We will work with the business owner to assess her processes and improve that going forward. Kind regards, Customer Care

Posted 1 year ago

“Very upset with the service I received when bringing up an issue. Upon installation, unknown black tar like substance was on the outside of the curtain packaging, my daughter had found this and put it in her month and on my freshly installed carpets. The installer had noticed this and tried to help, unfortunately what had happened, happened and when I brought this up to harrisons curtains and blinds, all I got was an apology and "what would you like us to do?" They feel no compensation is needed as I was able to get the staining out of my carpet after alot of time and scrubbing, not to mention an unknown substance was in my daughter's mouth which was brought into my house by this company.”

Helpful Report

Posted 1 year ago

Hi Samantha, Thank you for your feedback. We are very sorry for your experience. The business owner did offer to get a carpet cleaner in but you assured her that the mark was removed. We were concerned for your daughter but you also assured her that your daughter was fine. The business owner asked how she could help further but now we understand that it is financial compensation that you are seeking. Again our apologies. Thanks, Customer Care

Posted 1 year ago

“We used them for our new build curtains. Curtains "Looked amazing" But 1.5 years on the curtains hems were coming undone. there was only one stich holding them hem up on both curtains, ( the quality of workmanship was not good! Also the roman blinds are now all breaking as they only have ONE loop of stitching on each hole. if they had been made to a quality standard this would not of happened. I made contact on 5/09 2023 and got this response!! ""this is deemed to be wear and tear. If the seams had come down a few weeks after installation, we would fix it however as it's nearly 2 years down the track, we suggest you find someone local to repair these for you." (Harrisons on there website say they have the most robust warranties....) I then made contact a month later to the main branch who said this wasn't a good standard and they would be in touch... i then made contact again on 16/02/24 after no one getting back to me again, they said they will get someone to call me back and look into this.... hence me here doing a review and looking to take this further We spent a lot of $$ thinking that we would have a bit more than a 1.5year warrantee on our curtains and more than one stich to hold them hem up the Quality and customer service hasn't been good at all.”

Helpful Report

Posted 1 year ago

Hi Harley, Thank you for your feedback. I apologise that you have not been happy with the workmanship and customer service. As you can appreciate it is difficult to determine how products are being used in each individual home. We are given guidlines by the manufacturers that we base our decisions on. Thanks, Customer Care

Posted 1 year ago

“Most stressful part of the whole new build. Quality was very below what I was expecting from such a high profile business. 1 year to complete final instal. Very disappointed that 2 emails were sent to Harrisons to complain about quality and no reply to either. Where is your customer service? Franchisee very helpful at trying to remedy problems with the quality of curtains.”

Helpful Report

Posted 1 year ago

Hi Sharon, I was very sorry to hear that you have not been happy with your Harrisons experience. I am glad that the business owner was able to help you to resolve issues. Thanks, Customer Care

Posted 1 year ago

“Previously posted but now not able to find in the reviews. Absolutely disgusted & disappointed in our drapes we had made through Harrisons. They came to us totally creased & really looking second hand, even though they had been custom made by Harrisons sewing room. They looked like vertical blinds. We were told by Sheree that the creasing would drop out by the first Summer. We are now 2 years down the track & they're still badly creased. Roman blinds x2 both needed repairing. On initially contacting Sheree, she visited & attempted to steam iron a few curtains, to no avail. NO follow up. Would 100% NOT recommended at all. Very sad. 😪 Previous review, I posted photo proof.”

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Posted 1 year ago

“Worst ever”

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Posted 1 year ago

Hi, Thank you for your feedback. I apologise for your experience, we like to deliver excellent customer care to all of our customers. We now have a new business owner in this area. Kind regards, Customer Care

Posted 1 year ago

“Very disappointing - the workshop had 5 attempts at getting one Roman Blind right before (eventually) sending the correct blind for installation.”

Helpful Report

Posted 1 year ago

Hi Lindsey, Thank you for your feedback. I apologise for the experience that you had. I will talk to the business owner involved around what happened and review the processes around this. Thank you for bringing this to our attention. Kind regards, Customer Care

Posted 1 year ago

Harrisons Curtains & Blinds is rated 4.6 based on 1,589 reviews