Harrisons Curtains & Blinds Reviews

Name: Harrisons Curtains & Blinds
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.55

4.6 Rating 1,589 Reviews

89 %

of reviewers recommend Harrisons Curtains & Blinds

Company Reviews

Metrics

Info

4.6

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Curtains & Blinds 5 star review on 9th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing, the initial measure was incorrect, instead of replacing the curtains that were too short they altered them and they didn't match the other rooms, finally after me asking they remade one.The process from quoting to install took four months.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear about the delays that you had. I am pleased to hear that the product was re-made however so that everything is matching and looking good now. Sometimes delays with product and workroom capacity can slow things down. We always strive to deliver and meet our customers expectations whenever possible. Kind regards, Customer Care

Posted 1 year ago

“We certainly did not have a good experience with Harrison's curtains and blinds. Took three lots of curtains to finally get it right. Which was over six months. The first lot the hem was all over the place looked like an amateur I had sewn it. The second lot of curtains had no hem at all. We finally got the third light installed and no one even bothered to contact us to see if it was good or bad. The communication over the six months was terrible. We had a great experience with Harrison's carpets so we decided to go with Harrison's for the curtains even though they were quite a bit more expensive, I certainly could not recommend Harrison's curtains and blinds to anybody. We made a big mistake!”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am very sorry that you did not have a good experience with your curtain purchase. We do strive for all our customers to have a good experience. It is disappointing for everyone when that is not the case. I hope that you are happy with the final product and we appreciate your patience. Kind regards, Customer Care

Posted 1 year ago

“Curtains firstly were incorrect. Completely different curtains put up and we didn't notice until the installers left were busy at the time. A bit difficult to communicate this to the provider who communicated by saying 'were they hung the wrong side' 😂😂😂. Then when they were remade and hung - too short! light can be seen coming out of bottom of curtains/. We were told when it was reviewed the installer would come and fix by lowering curtains but that was months ago so obviously not happening. Never again will we get Harrison's. If you look at curtain length trends they sit well on the floor which adds to their elegance and that is what we expected. We paid a lot of money for curtains we are not happy with.”

Helpful Report

Posted 1 year ago

“After taking over three months to install after an initial promise of three weeks blinds began falling apart within a week. Asked Harrison’s to fix but not covered by warranty apparently. Cut to nine months later and the very expensive blinds are unusable.”

Helpful Report

Posted 1 year ago

Hi Alan, Thank you for your feedback. I would like to understand more around this. I will look into the job and see what the issues were. Kind regards, Customer Care

Posted 1 year ago

“I have used Harrisons before excellent service on the Wairarapa. I have moved house so made an appointment for a measure and quote..half an hour before tge appointment I get a call to sat running late shoukd be tgere in half an hour..I said that's the latest you can get here (I had arranged my daycare under this appointment so I could be home) another call 20 mins later still with another client 30.mins drive away so not going yo.make appointment..Wants to reschedule . No this is do unprofessional so why woukd I want to deal with this company. It's curtain appointments dhoukdnt be hard to get your day planned properly. Many Manymore companies out there to use.”

Helpful Report

Posted 1 year ago

Hi Patricia, Thank you for your feedback. I was very sorry to hear that the Business Owner was running behind time and had to reschedule with you. I understand that this was very frustrating for you. Sometimes there are issues with appointments prior to yours and this can hold the Business Owner up unintentionally. My sincere apologies for this. Kind regards, Customer Care

Posted 1 year ago

“Would I recommend Harrisons - Definitely not. Would I use Harrisons again - Absolutely not. Full House of curtains & venetian blinds installed 20 Dec 2022. Curtains were to long and some blinds to short 20 mill off the sill, blinds not good quality with bowing slats. Even thou many emails were sent, there was next to no communication from the business owner herself. Curtains were collected for re-hemming and I was told they would be returned by the end of the week, almost 3 weeks later I received the curtains back. The business owner came up with a quick fix to remedy the blind issue, by lowering the blinds from the top & putting up a fatter fascia. I later decided not to go with this idea and had lost the will to deal with Harrisons any further. Against legal advice I paid the outstanding invoice. Customer Care - you have the full story, an email was sent to you 27 March 2023.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. I was very sorry to hear that you have not had a good experience with Harriosns. I will read through the email that you have sent. Thank you for bringing this to my attention. Kind regards, Customer Care

Posted 1 year ago

“I asked for a messure and quote. All I got was a messure”

Helpful Report

Posted 1 year ago

Hi Russell, Thank you for your feedback. I am wondering if the Business Owner knows that you have not received your quote? I can see in the system that it has been done. Double check your spam folder and I will contact the Business Owner to send it to you again. Kind regards, Customer Care

Posted 1 year ago

“Two years out, the hem linings on sheer curtains need to be redone, poor workmanship. The motorised system for roller blind, needs to be charged continuously, and cannot be easily reached. Only lasted 1 year. Was not surplied with charger on installation. Would not recommend harrisons curtains at all.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback, I am sorry to hear that you have not been happy with your product. I will discuss this with the business owner. Kind regards, Customer Care

Posted 1 year ago

“Sorry, but no response to my request for a curtain call over a week ago , means loss if a customer and no business for you. I have gone elsewhere where the actually follow through with a promised callback.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. Please accept my sincere apologies for the delay. I can see that we spoke to you about your new build and had passed this to a Business Owner. I will follow up with them immediately. Kind regards, Customer Care

Posted 2 years ago

“I'm not happy with the after care. It seems that you pay your money and that's it. A wrong sized blind had been ordered for a window. It was taken back and the installer had it cut down. I wasn't asked if I wanted it cut down or a new blind. I don't blame the installer as this was a way of cutting his cost. Shortly after this I had trouble with the same blind with the cord. I texted Harrison's curtains and no reply, I emailed Harrison's curtains and no reply. You ghosted me. Extremely poor service. Consumer Institute says that you are supposed to remedy it with me but no signs of that as you haven't bothered to come and have a look. Maybe you need to take example from your sister shop Harrison's carpets as they were kind and impeccable and any faults they repaired. Would not recommend Harrison curtains to any of my friends or family.”

Helpful Report

Posted 2 years ago

Hi Adrienne, Thank you for your feedback. I am very sorry to hear that you have not been getting any response and your issues resolved. I will contact the business owner now and follow this up for you. I will ask the business owner to contact you as soon as possible. Kind regards, Customer Care

Posted 2 years ago

“I received short notice of a cancellation and made another appointment for the following week. However the person never showed up, I discovered there was an issue with the address and phone number. The service was very bad and there was no apology for the inconvenience. A few years ago we asked a carpet person to come and they did not come on time. They had to come back again for the next appointment. When they send me a bill it had the wrong address and the wrong person's name on it which I found to be ridiculous.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. Firstly my sincere apologies, the mix up of the address was a human error made by one of my new team members. It has presented your previous address from a historical lead in the system. This was no fault of the Business Owner but due to an error within my team. I know that the agent has since contacted you and the business owner to apologise for his error. I will also investigate the error with the carpet invoice that you received. Kind regards, Customer Care

Posted 2 years ago

“I had a horrible experience with Harrisons in Christchurch. I absolutely would not reccommend Harrisons to any Friends or Family. I recieved a product that was incorrect and was advised completely wrong in the consultation process. I was then made to feel like i was the 'problem' and that the mistake was mine. This was note the case. From the installation it went wrong – I arranged time to meet the installer at my house as I have a dog, he arrived, and the curtains weren’t pleated. He took them away and did them himself, nothing against him as this should have been done prior but the curtains looked horrible! They weren’t hanging right and the pleat looked awful. I contacted Harrisons and they did come to rectify them, they looked ‘okay’. Then the issue with the material, I requested lead weighted material and received ‘standard’ with a large folded hem. The lead weighted example I showed the consultant my sisters which are lead weighted with a lead weighted hem. The issues just kept on coming. I truly do understand mistakes happen but it was the lack of ownership and apology that came with it. Between the manager and the consultant I was getting told different stories then told I would need to pay more to get what I wanted in the first place and believed what I was quoted for?? I could write about the problems I had for ever. In the end, we came to a solution but it took a long time to get there and I was treated like I was an inconvenience.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. I apologize that you have not been happy with your experience. This is certainly now how we want our customers to feel. I will be discussing this further with the business owner involved to understand what has happened here. Kind regards, Customer Care

Posted 2 years ago

“Assumed I could not afford curtains”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. I sincerely apologise that you felt like this after your interaction with the Business Owner. I see that this was back in 2018 that you had that interaction. If you are still interested in purchasing curtains then please touch base with the Customer Care team and we will see how we can help you. Kind regards, Customer Care

Posted 2 years ago

“I would never use Harrisons again and certainly wouldn't promote you.”

Helpful Report

Posted 2 years ago

Hi Fiona, Thank you for your feedback. I am so sorry to hear that you have not had a good experience with Harrisons. We always strive to deliver an excellent service and I apologise that you don't feel that you have recieved this. The business owner that you dealt with is no longer working with us but if we can be of any further help then please do not hesitate to contact the customer care team. Kind regards, Customer Care

Posted 2 years ago

“I had a terrible experience with Harrisons. Had a rep visit and a quote provided. I was very happy with the quote and after a few discussions with the sales person I was already to go ahead with the order and then suddenly I was told by email that my order was declined. I think the sales rep under quoted and so it was her way of getting out of the deal. I rang Harrisons Customer service team twice to let them know I was keen to go ahead with the quote but no one would return my call. BYE BYE Harrisons, this is one customer that won't be recommending Harrisons Curtains & Blinds. Very Disappointed.”

Helpful Report

Posted 2 years ago

“Good product very poor communication and never came through on what she promised us. Full story in your review”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. I appreciate you taking the time to send through the review. It is always disappointing when our customers expectations are not met and I apologize for this. Kind regards, Customer Care

Posted 2 years ago

“Have a look at the top of the curtain one sides flat the other sides gots gathers. Is that the photo you have on your website to impress your customers . You will also notice the curtains are tucked back cos the width was measured incorrectly”

Helpful Report

Posted 2 years ago

Hi Eugene and Kershnee, Thank you for taking the time to give us your feedback. I understand that there is a lot of history to this job and I am sorry that you are not happy with the outcome. To achieve the least amount of light, and with the size of the rooms, this was the best solution. To clarify, the original measurements were 100% correct. We were under the impression that you were happy with the outcome, once we had added the additional cross over arms, as we had offered, at the time, a full refund, but you had said that you were happy with the curtains. Kind regards, Customer Care

Posted 2 years ago

“No quality check on product. Joins puckered and lining longer than uneven curtains all the way along the bottom of the curtains (all of them). No communication from Head Office excwpt for delays and a bunch of excuses. Also trying to do hack the a fix despite the curtains being so short in parts there would not be enough fabric, let alone the fabric will be damaged. No joy at all in this $4,5k purchase- and that's with 40% off - something I would expect when spending thousands. Harrison's should be ashamed of their quality they sent out and their customer service with poor remedy even under the Consumer Guarantee Act. Definitely would not recommend! Lewis' or Spotlight much better in my experience.”

Helpful Report

Posted 2 years ago

Hi Nicole, I am very sorry to hear that you are not happy with your experience. Thank you for bringing this to my attention. I will look into your case and discuss this with the Business Owner. Kind regards, Customer Care

Posted 2 years ago

Hi Nicole, Again my sincere apologies for your experience. I have since spoken with the business owner and she has informed me that she has been in touch with you and that we have taken full responsibility for this error. It has been explained to me that it is a workroom error and that we are having the entire job re-made for you. Thank you for bringing this to our attention and giving us the opportunity to resolve all the issues for you. Kind regards, Customer Care

Posted 2 years ago

“Total lack of communication, no follow through with discussions. Would never use them again or recommend them.”

Helpful Report

Posted 2 years ago

“Unprofessional customer service. I have waited over a month to have a measure up for sets of curtains. During this time Harrison’s have cancelled their appts twice. Last night they cancelled this mornings appointment, offering me yet another booking in over three weeks time. Who has to wait nearly two months just for the initial measure and quote? Going with another firm.”

Helpful Report

Posted 2 years ago

Apologies for the inconvienence but the local business owner was unwell and had to reschedule her appointments.

Posted 2 years ago

Harrisons Curtains & Blinds is rated 4.6 based on 1,589 reviews