Totally agree with the below posted a few weeks ago totally on the button. Whilst its a very slick marketing job franchisees are just selling the stuff and don't have an in depth knowledge of solar and are just interested in getting a sale not sure if they are the same curtain and blind sales people doing solar as well. I see their ad was on Fair Go, my advise is get three quotes. . It is very clear to me that Harrisons are under resourced in terms of field support -also no formal help desk that relies solely on being able to contact one person. There are no local spare parts and relies on SolarEdge to diagnose faults off-shore, to then agree to release parts -in all unacceptable delays with uncertainty when repairs would be completed i.e. delivery from USA including the local installer having the time. Finally, I had in writing a commitment to have our install done prior to Christmas - the installer was unaware resulting in me having to followup in the absence of prior updates from Harrisons. In summary, Harrisons do not possess within their business model a quality service delivery capability i.e. responsive, honouring commitments or followup - is one about making excuses for 'this is how it is'. These suggest local under-investment for what otherwise is a quality SolarEdge product. My mistake in not checking these support areas out prior to an expensive purchase.